American Society for Quality (ASQ)
Central Limit Theorem states: -
"The distribution of an average tends to be Normal even when the distribution from which the average
is computed is decidedly non-Normal"
Dr. W. Edwards Deming's Profound Knowledge consists of: -
1.Appreciation for a system, 2. Knowledge about variation, 3. Theory of knowledge, 4. Psychology
Dr. Joseph Juaran's idea that "quality does not happen by accident" gave rise to his theory consisting of:
-
1. Quality Planning, 2. Quality Control, 3. Quality Improvement
Dr. Feigenbaum's Total Quality Management (1950) discussed the idea of : -
Cost of Poor Quality
What is the sigma shift used in Six Sigma? -
A sigma shift 1.5 sigma movement of the mean around the grand average
Human Performance Technology -
The study of who human performance can be improved
In the past 40 years, how many buzz words have been used to describe business improvements, ideas,
practices? -
Over 100 - many of these refer to similar techniques & tools
What will help the understandability of the audience? -
A reading level of reference (measured by FESH, FOG, etc)
Quality in Training (QUIT): -
Looks to understand how effective the learning intervention was, or is going to be
Training Effectiveness: -
Involves studying how the learning of an intervention is actually used back in the workplace
Team Dynamics involve what steps? -
Forming, storming, norming, performing, morning - if someone new joins the team, you start over
Where does statistical patterns exist? -
Everywhere, the situations/industry may change, but patterns are still present & predictable
What plays a large role in how people respond to the system/management? -
Cleanliness of a work area/environment
The "5S" include: -
Sort, Straighten, Shine, Standardize, Sustain
Deming changed what, just prior to his death in 1992? -
The Shewhart PDCA to PSDA
