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Publix Produce Management Test Practice|
Questions and Answers, 100% Correct|
Latest 2025- 2026
Customer Value Always looks to add value to the role you plan, carefully order, and handle products to prevent out of stock, as well as to ensure product quality What is the 5s Process? The way to keep inventory organized creates organization clean/visual support for the workplace What are the steps to the 5s Process?
- Sort and Remove
- Shine ("grade)
- Set locations and visual cues (merchandise)
- Standardize
- Sustain What is Step 5 in the 5s process?
Follow up and ensure organization What is Step 3 in the 5s process? Set locations and visual cues: Setting locations for base inventory items creating signage to maintain correct location What is Step 4 in the 5s process? Standardize: Integrating set locations Order, stocking, rotating, and receiving Determining necessary amounts needed to maintain inventory What is Step 2 in the 5s process? Shine: Use opportunity to clean the workspace
(S)core (C)ard (O)verview YTD Year to Date (Found on PnL) WTD Week to Date (Found on PnL) GL General Liability CQA Corporate Quality Assurance DSD Direct Store Delivery
Steps to Shoplifting Detainment
- Approach
- Selection
- Concealment
- Maintain 100% continuous observation of customer
- Suspect must pass all points of purchase and failure to pay
- Detention Publix's Founding Facts: Who/where/when was Publix founded? Publix was funded in 1930 in Winter Haven, Florida, by George W. Jenkins. Publix's Founding Facts: We are the largest _________ _________ organization in ___________. We are the largest employee-owned grocery chain in the US. Publix's Founding Facts: We are one of the ____________ largest volume supermarket chains in ____________. We are one of the 10 largest-volume supermarket chains in the US. What are the requirements for Daily Workflow Organization?
Yellow = important None = Day to date; informal What are SKUs and what do they do? Seven digit numbers that Publix assigns to every product that the store carries Track item movement history, order product, order shelf tags What does GTIN stand for? Global Trade Identification Numbers What does Fresh Production and Replenishment (FPR) do? System that helps maintain Produce's quantity on hand (QOH) and prints labels for products What are the strategic tasks for a fresh department? Service Quality Products Dynamically sell PERFORM stands for
(P)eople (E)quipment (R)eporting (F)inancial (O)perational (R)ollout (M)arketing PROFIT stands for (P)eople (R)eaching (O)ur (F)uture, (I)nvesting (T)ogether FOCUS stands for (F)ocus (O)n (C)ontrollable, (U)nidentified (S)hrink Anaphalaxis Sudden, severe allergic reaction that may cause death How often should cold case temperatures be checked? What temperature should they be at?
Jaundice Lesions containing pus (hands, wrist, visible body parts) Types of parasites and their origins Anisakis (seafood) Cryptosporidium Parvum: (water) Cyclospora Cayetanesis: (Food/water) Giardia Puodenalis (intestinates): (Food/water) Talenia Saginaa Itaenia Solium (tapeworm): (infected humans/animals Taxoplasmia Gondii: (humans/animals) Trichinella Spiralis: (swine, horses, infected humans) What are molds? What are their shapes? What do they produce? microscopic organisms that live on plant and animal matter filamentious (threadlike) Produce spores and/or microtoxins that are poisonous to humans
Steps in handling customer accident
- Send for a manager
- Assist the customer
- Never leave the customer unattended
- Don't discuss incident
- Make a mental note Ultrastarlite Sink detergent What is the main reason for a customer to leave one store for another? Perceived attitude and poor service What is the FAST method of suggestive selling? (F)ind out the situation (A)sk questions (S)uggest at least two items (T)alk about each item How is net profit calculated?
Department Reason Associate Personnel Number What type of adjustment do you use for an associate that didn't get paid? Prior period adjustment What are the three stones of the three stone knife sharpener? Coarse Medium Fine Where can Automatic Replenishment (AR) orders be reviewed? Supply Chain Workbench Where does the price sticker go on products that are being put out to sell? (eg. Floral department pre-made corsages) Top-right What should floral buckets be washed with? Fruit and veggie wash
Why are certain tags blue or yellow? Yellow tags = organic Blue tags = low velocity Gross profit Difference between cost and sales Where is the chemical safe-use and authorization chart included? What information can be found there? Found in mop room Contains what equipment needs to be worn for protection What is Load Line? The line in refrigeration case showing where product can be What is the name for the scan gun? FM-HHTT How does Chaintrack assort the items to a Scheduled Count Batch?
Maintain items in stock Be highly productive Quality products Suggestive selling Excellent displays Work safety Efficiency Prevent product waste Follow best practices What is the First Tier of the Publix Strategy and what does it include? Building a Foundation: Perpetuate the Publix culture Attract, develop, and retain quality associates Operate as fast/effective team Support sustainable practices Use available technology
What is the Fourth Tier of the Publix Strategy? "Achieve our goals and grow our shareholder value!" (Mission statement: "Devoted to highest standards of stewardship for our stockholders") What is the roadmap that illustrates how the Publix Mission is achieved? What are the four levels? (Bottom to top) Publix Strategy
- Starts with a foundation
- Helps us make a difference
- That delights our customers
- Which helps us to grow and prosper What is the Publix Mission Statement? Be premier food retailer in the world Passionately focused on customer service Intolerant of waste
Every four hours When heavily soiled When changing from handling different species or from raw to cooked (cross contamination) Every time you end your shift What CAN'T food grade oil be stored with? Other chemicals Water bottles What does PPE stand for? What does it include? (P)ersonal (P)rotection (E)quipment Includes: Aprons, slip resistant shoes, gloves, goggles What does TEAM stand for? (T)ogether (E)veryone (A)chieves (M)ore What are four steps to customer service?
- Greet customers by name if possible and smile
- Use observation skills to engage customer
- Thank the customer and invite them back
- 10-foot 10-second Rule What is CALM used for? What does it stand for? Approach used to address customer complaints and dissatisfaction 1)Stay (C)ool
- (A)pologize for the problem
- (L)isten with empathy
- (M)ake it right What are the steps for Crisping?
- Clean/sanitize sink
- Fill one component with clean lukewarm (99 degrees F)
- Wash hands
