Download Publix Grocery Knowledge exam (30 questions and answers and more Exams Biology in PDF only on Docsity!
Publix Grocery
Knowledge exam (
questions and answers)
Appropriate number of associates to unload truck Grocery must use at least four associates, one may include the driver. Publix Mission Statement "Our mission is to be the premier quality food retailer in the world." To that end we commit to being: -Passionately focused on customer value -Intolerant of waste -Dedicated to the dignity, value and employment security of our associates -Devoted to the highest standards of stewardship for our stockholders,
-Involved as responsible citizens in our communities Passionately Focused on Customer Value -Continually look for ways to add value, such as walking customers to products -Carefully order and handle products to prevent out-of- stocks and ensure product quality Intolerant of Waste -Focus on performing your job as efficiently as possible so you don't waste time or cause others to perform rework -Control the amount of supplies you use. Try to keep materials secure so they don't get damaged or lost -Carefully handle product to prevent it from getting damaged, including using your safety and plastic cutter properly. -Be aware of and report losses caused by theft Dedicated to the Dignity, Value, and Employment Security of our associates -Continually enhance your role in the department. The more value you provide to your job and how you reduce waste in your work processes will add employment
Differentiating Tasks Things you do in your job that are linked to Publix's Strategy. When done well, these behaviors make a positive and lasting impression on our customers and are difficult for our competitors to replicate Four Steps of Legendary Customer Service -Greet the customer by name, if possible and smile -Use your observation skills to engage the customer
- Create their happily ever after
- Thank the customer and invite them back Dynamic Selling A positive, service-centered approach to selling to our customers. It's dynamic, because all customers and situations are different and associates should be able to adapt conversations and solutions to meet the individual customer's needs Dynamic Selling Steps -Greet -Discover -Recommend
-Close Personal Selling Encourage a customer to learn about or try a product Selling Event Present products for customers to sample Suggestive Selling Suggest products to customers based on the holiday, upcoming events, or conversations with the customer Companion Selling Recommend products to customers that complement products they have already chosen Planning-to-sell Program Expose customers to new ideas and products by selecting focus items from the Weekly Ad to promote Team -Together -Everyone -Achieves -More Order of Stocking
-Any items whose shelf capacity is far greater than the case pack and the typical weekly sales for the item 4-inch Rule Keep 4 inches between the item and the wall in refrigerated storage areas 6-inch Rule Store products at least 6 inches off the floor on a shelf or other device designed for permanent storage 12-foot/18-inch Rule All product must be stored no higher than 12 feet from the ground, and no closer than 18 inches from a fire sprinkler and across the plane of the storage area Store Inventory Management (SIM) Includes all processes that occur which impact an item's balance, such as closing invoices, performing adjustments, transferring product, and conducting counts, and it allows use to manage and track inventory in ChainTrack ChainTrack System Maintains and accurate balance on hand for each Stock Keeping Unit (SKU), a cost or retail inventory, and an average cost by SKU. It also provides analysis and reporting by SKU, department, category, and family group
MASC
Minimum acceptable shelf condition
