Publix Deli Knowledge Exam 2024-2025, Exams of Service Management

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PUBLIX DELI KNOWLEDGE EXAM

ANSWER - Publix Mission Publix's mission is to be the world's premier quality food retailer.

5 Mission Commitments: ANSWER Focus on customer value; zero tolerance for waste; dedication to dignity, value, and job security; commitment to stockholder stewardship; and community involvement.

Two types of customers: internal and external.

Internal Customer - Respond to other associates, vendors, suppliers, drivers, and store management.

External Customer - ANSWER clients who shop in the store: surpass their expectations by timely service, the freshest goods, and customer education.

Customer Value - ANSWER Always look to add value to the role you play, properly order and handle products to avoid out-of-stock products and assure product quality.

Intolerance of Waste - ANSWER job efficiency, regulating supply utilization, reducing damages, raising awareness, reporting losses or theft, recycling

Dedicated to the Dignity, Value, and Employment Security of our associates - ANSWER Enhancing your job, contributing value, and completing duties swiftly, efficiently, and correctly adds to employment security.

Devotion to Stewardship of Stockholders - ANSWER following the rules and policies that maximize your sales and profit

Involved as Responsible Citizens in our Communities - ANSWER support the community; they are neighbors

Publix Guarantee – ANSWER the promise and guarantee of providing excellent customer service and quality items to our customers

The Publix Guarantee - Answer "We will never knowingly disappoint you. If you are not completely satisfied with your purchase, the full purchase price will be gratefully reimbursed immediately upon request."

Our people' Strategy - ANSWER prompting people to say "I always shop at my Publix" by offering exceptional service from courteous knowledgeable colleagues; convenient, clean, pleasant, and exciting shopping experience; variety of in stock products at competitive pricing.

Deli Team Focus Statement: ANSWER Providing top service by understanding and exceeding needs, explaining the value of training, creating a food safe work environment, and being the leading quality deli retailer

T.E.A.M. - ANSWER: Together, Everyone Achieves More.

ANSWER Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, and Prepared Foods Specialist.

Manager's Role: ANSWER Responsible for the overall management of the deli, including associates, production, profitability, and supporting deli RBU efforts.

Deli Clerk Responsibilities: helping customers, keeping product levels, production and cleanliness, maintaining proper balances, operation and safety of equipment,

12 Ft/ 18 Inch Rule - ANSWER assuring all store fire sprinklers have space to operate; product must be stored away from this distance.

ANSWER: Store outside products 3 ft away and leave a 3 ft passage free of obstruction to all fire exits, alarms, extinguishers, risers, and alarm pull stations.

Horizontal storage of utensils: ANSWER handles in the same direction

Vertical storage of utensils - ANSWER handles pointed up

Storing Organic Products - ANSWER above all other products, separately, if feasible.

FIFO - Answer First In, First Out...method of rotating the product

Storage of Raw Proteins - ANSWER: beef and pork above chicken.

Storing Backstock - Answer Do not keep in Publix crates, baskets, or totes used for shipment.

Tag Groups - Answer Laminated to assist organize the Deli products and supplies.

Publix with Boars Head ham - ANSWER pink color tag

Publix with Boars Head beef - red color tag

Publix with Boars Head poultry - ANSWER orange color tag

Publix and Boars Head Italian items have an orange color tag.

Boars Head cheese - orange color tag.

Miscellaneous meats and cheeses: ANSWER purple color tag

Specialty cheese, salads, and self service - ANSWER: Black color tag

Cooked prepared foods and ingredients have a white color tag.

Substitute vegetables and fresh produce - ANSWER green color tag.

Fresh Chicken - Answer the sand color tag.

Snacks - Answer the pink color tag.

Slacked Shelf Life - ANSWER time between when a product was removed from the freezer and given an amount of time to gradually thaw.

SOLO - ANSWER Store's Online Ordering System

SOLO Step 1 - ANSWER: Review item selling history on handheld terminals.

SOLO Step 2 - ANSWER: Locate order book

SOLO Step 3 - ANSWER: Check the display planning report and order more quantities of the promoted items.

SOLO Step 4 - ANSWER: Take inventory of suitable sections and add back stock into the order book.

SOLO Step 5 - ANSWER: Subtract backstock from your order.

SOLO Step 6 - ANSWER: Place order via the terminal.

DSD - Answer: Direct Store Delivery

Supply Chain Workbench – ANSWER computer application allows you to review refilled items at your business.

Order Formula: ANSWER Sales Forecast +/- Local event or exception. - Quantity on hand equals order quantity