Publix Deli Department Manager Test, Exams of Service Management

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Publix Deli Department Manager Test

What exactly does FIFO stand for? - ANSWER First in, First out.

What kind of equipment is utilized to merchandise meat and cheese? - Answer Carlson System

What are the steps to legendary service? - ANSWER 1. When possible, greet the customer by name and smile.

2. Use your observation abilities to engage the customer.
3. Plan their happily ever after.
4. Thank the customer, and invite them back.

What is the first step to providing amazing customer service? - ANSWER Greet all clients within ten feet and ten seconds after entering your section. If you are already working with a customer and another one approaches, greet the new customer with a smile, nod, and a brief "I'll be right with you." Use clients' names wherever feasible to make them feel welcome. You can discover regular customers' names when they make a special item request, fill out an order form, pay with a check or credit card, or wear a name badge. You can also introduce yourself by name, and they will most likely reciprocate.

What do you do in the second step toward legendary service? - ANSWER Take note of the customer's facial expressions, whether they are shopping alone or with others, the products in their cart or basket, and whether they require any more assistance.

Looking for these signals through observation skills allows you to strike up a discussion and address the customer's wants.

What do you do at the third stage of outstanding customer service? - ANSWER Provide legendary service by delivering an acceptable solution to the consumer. This is where you keep your promise by giving recommendations, providing useful information, pointing out savings opportunities, sharing happy experiences with products/services, and providing additional services such as waking the consumer up to a product.

What do you do at the fourth stage of outstanding customer service? - ANSWER Once you've met or exceeded your consumers' expectations, thank them for shopping at your store and urge them to return. You ask them to come back and tell you how they loved the item they purchased from your department or how their special event went. You may also share a swingers "looking forward to meeting you again@ or "come back and see me":)

What is the most recent trend in merchandising for grab-and-go products? - The answer is 10 a.m. (found in the deli tablet under the item "Merchandising Grab & Go Entrees, Meals, and Sides.")

Which of the following is a safety precaution you should take when using the baler.

• ANSWER (See precautions listed on baler)

What do the different colors on the FIFO squeeze bottle top mean? ANSWER Green is used for thin dressing.

Yellow - Medium Dressings

Blue - thick dressings.

What is the lowest sodium ham among the following?

A. Low sodium ham.

B. Tavern Ham

C: Bourbon Ridge Ham

C. Next to other raw meats.

D. The aforementioned prepared foods - ANSWER A. below cooked foods.

Which of the following items does not appear in a spill station?

A: Paper towels

B. Single-use gloves.

C. Magic solution.

D. Caution cone - ANSWER B. Single-use gloves.

(From the article "Cleaning Spills and Other Potential Safety Hazards")

What items can be found in a spill response station? - ANSWER: throwaway paper towels.

• absorbent for cleaner (spill magic).
• Brooms
• Dust pans
• caution arrives.
• Trash bags

(From the article "Cleaning Spills and Other Potential Safety Hazards")

Which brush is used to scrub the floors? - ANSWER Floor scrub brush (included in the article "cleaning floors inside deli and prepared foods")

Mascarpone belongs to what sort of cheese? - Answer: Specialty

Thermal gloves are utilized in all of the following scenarios, except: - ANSWER Cleaning the turbo chef (since it should not be heated during cleaning)

What are the components for Southern-style potato salad? - ANSWER Mayo, hard-cooked eggs, celery, and pickle relish

What are the components for New York potato salad? - ANSWER mayonnaise, carrots, green peppers, celery, and onions

What are the components for the baked potato salad? - ANSWER Sour cream, bacon, and stone-ground mustard

What are the components for the homemade potato salad? - ANSWER Celery, hard-cooked eggs, and mustard

How frequently do you inspect the walls behind the fryers? Daily, weekly, monthly, or quarterly? - ANSWER

Which of the following platters have a two-day shelf life? - Answer: All American (meat and cheese plates).

What is the shelf life of thermal gloves? - Answer: 35 days.

At what point in the Deli Service Model do you inform the consumer about the Flavor of the Day? - ANSWER 2 (Observation and Engagement)

What are the steps to the Deli Service Model? - ANSWER

What is the shelf life of bowtie feta pasta salad? - ANSWER Three days

Which of the following deli meats does not receive a 7-day sticker? - ANSWER Roast beef

After slicing, which of the following should you clean the slicer? - ANSWER Salsilito, roast meat, or anything juicy

What turkey meat is produced from a single breast? - REPLY Salsilito

What chemical do you keep apart from other chemicals? - Answer: Block Whitner

What two substances together will cause lung damage? - ANSWER Block Whitner and Qsan

What dial number do you set on the hot bar to warm up over time? - ANSWER

What's the first step in frying 8 pieces of chicken? - ANSWER Drain the chicken using the chicken colander.

What are the stages for chilling rotisserie chickens? - ANSWER Rest for 5- minutes*

What items do you not use when setting up the conventional side? ANSWER: Knife

Which of the following are not bloodborne pathogens? - Answer: Hepatitis A*.

What are the top five food-borne illnesses? - ANSWER: Norovirus, Salmonella, Clostridium perfringens, Campylobacter, and Staphylococcus aureus.

Except for?, you should wash your hands at all of the following times. - ANSWER

What is the shelf life of Hawaiian rolls? - ANSWER: 14 days

Which of the following acronyms would you use to assist a dissatisfied customer?

A. Be calm.

B. BEST.

C. FAST.

D. FIFO - ANSWER A: CALM

What time can you create a chicken tender sandwich for 12 p.m.? And if it's abandoned, when should you take it out of the hot box? - ANSWER: 11 a.m

One hour after it was made.

Which Publix cheese has a protected point of origin?

A. Brie

B. Goat cheese.

C. Romano or Parmesan

D. Mozzarella - Answer

What is a ringleader platter's shelf life? - ANSWER

What is a ringleader platter's shelf life? - ANSWER

Which acts contribute to accurate quantity on hand numbers?

A. Random out-of-stock counts.

B. Reducing goods used in recipes

C. Disgusting stuff offered as a family supper.

D. One alternative response - response A. Random out of stock counts.

Which of the following is not considered during a quality inspection?

A. Product Label

B. Size of the product

C. Color of Product

D. 1 Other answer: ANSWER.

Which of the following is an advantage of the open-door policy? - ANSWER

Which of the following are the advantages of in-store pickup for the customer?

A. Freshness.

B. Quality.

C. Saves customers time.

D. saves money. - ANSWER