PUBLIX DELI ASSISTANT MANAGER EXAM LATEST UPDATE, Exams of Service Management

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PUBLIX DELI ASSISTANT MANAGER EXAM

LATEST UPDATE

How many days does a meat and cheese plate last? - ANSWER: Two days

Which one of the following gets two days? A: Sub Selection plate, Wrap Variety platter, or All American - ANSWER All American

How many days does a Publix Turkey Ringleader get? - ANSWER: 1 day

Where do you look for information about Cubanitos? - ANSWER Deli platter guidelines

What two compounds cannot be mixed (will/may cause lasting lung damage)? ANSWER: Block Whitener and Q San

Which chemical is kept distinct from everything else? ANSWER Block Whitener

What approach do you use for rotating in new stock while keeping older stock in front to sell first? - Answer: FIFO (first in, first out).

What are the five steps in customer service? - ANSWER 1. Welcome, customer.

2. Include the customer's name.
3. Address the customer's demands.
4. Thank the customer.
5. Invite the consumer back.

What method should you use to deal with problematic customers, and what are the steps? - ANSWER CALM Approach.

C: Stay cool.

A: apologize for the problem.

L: Listen with empathy.

M: Make things right.

How often do you clean your cutting gloves? - ANSWER Four hours

After slicing which meat, should the slicer be immediately cleaned? A: should be easy (options will include ordinary turkey, ham, Sausalito turkey, and smoked turkey). - ANSWER Salsalito, pastrami, and roast beef

What FIFO properly colored top goes with oil and vinegar at the sub shop? - Answer: Green

What is the color code for grease cutter positive? - ANSWER Yellow

What portion size of corn beef does a Reuben sandwich contain? - ANSWER 6 ounces

What is the shelf life of the reuben sauerkraut mixture in the cooler? - ANSWER 3 days

Which BH bird has only one breast? - Salsalito.

How frequently do you sift the breading? - ANSWER Every 2 hours.

What potato salad includes russet potatoes, green and red peppers, onions, mustard, mayonnaise, and eggs? - ANSWER Southern Style

Which of the following is not true of Publix German bologna? ANSWER: No MSG, no Gluten, uses processed pig and beef. Gluten free.

What is the minimum temperature required in a washing sink? - ANSWER 100F

How long does it take for the "first chill" from 140F to reach 70°F? - ANSWER: Four hours

What is the first thing you should do after removing cold-pack "chilled" rotisseries out of the oven? - ANSWER Immediately place in cooler.

What on Oasis indicates that you have a sufficient staffing level? - Answer Accuracy

Where do you keep excess sub rolls when you don't have anywhere else to put them? - ANSWER Place on a prepared Normandy rack.

How often do you sweep the cooler floors? - Answer every day.

Which of the following meats has only four days? - ANSWER: Spanish pork

How many days does the bowtie pasta last? - ANSWER: 2 days (day of manufacturing + 1 day)

What form of packaging is utilized for quick salads (non-leafed salads)? - ANSWER 16-ounce transparent plastic container

Which of the following diseases is not carried through blood? - ANSWER Hepatitis A

What type of brush is used to scrub the floor? ANSWER: deck brush

How many days does a pair of heat-resistant cooking gloves last before being replaced? - Answer every 30 days.

What gives Publix Smoked Turkey its yellow color? - Answer: hickory wood and gradual roasting.

What is the serving size for egg salad on a sub sandwich? - ANSWER 3 ounces for half; 6 oz for sub.

Deli Team Focus Statement: ANSWER Providing top service by understanding and exceeding needs, explaining the value of training, creating a food safe work environment, and being the leading quality deli retailer

TEAM stands for: ANSWER Together Everyone Achieves More.

What are the five S's' - ANSWER 1: Sort and Remove

2. Shine!
3. Set the locations and visual cues.
4. Standardize.
5. Sustain

4 inch ruler? - ANSWER Leaving 4 inches between the product and the walls enables for circulation.

6 inch rule – ANSWER distance between goods and floor or shelf, aimed to defend against contamination and pests

The 12 foot/18 inch rule ensures that all store fire sprinklers have enough area to work. All products must be stored no further than 12 feet from the ground or 18 inches from a fire sprinkler.

ANSWER: Store outside products 3 feet away and leave a 3 foot passage free of obstructions to all fire exits, alarms, extinguishers, risers, and alarm pull stations.

How To Store Organic Products - ANSWER above all other products, separate from others if possible.

Storage of Raw Proteins - ANSWER: beef and pork above chicken.

Tag for ham? - ANSWER Pink

Tag for beef? - ANSWER: Red

Tag for poultry? - ANSWER Orange

Tags for Italian items and loaves: ANSWER orange

Tags for cheese: orange.

Tag for miscellaneous meats and cheeses: ANSWER purple

Tag for specialty cheeses, salads, and other self-service items? - Answer: Black

Tags for cooked, prepared dishes and ingredients? - ANSWER: white