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Palazzo del Cinema is a major cinema chain in the Dominican Republic, founded in 1970 by Gustavo Turull and Margarita Mayol. Over the years, the business expanded and transformed, offering comfortable rooms with stadium seating, safe parking, and a variety of services including 2D, 3D, 4K, IMAX 3D, VIP lounges, candy bars, and meeting rooms. The company's mission is to present the best entertainment in the best environment, and it values quality, commitment, and attitude. With a focus on customer satisfaction and technological support, Palazzo del Cinema aims to be a leader in full-service calls and exceed customer expectations.
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Nov 16TH, 2015
The Palazzo del Cinema chain was born in Santo Domingo in 1970 as an initiative of Gustavo Turull and Margarita Mayol of Turull who in their first years of marriage decided to form a business, it is when theaters began with "third shift". These theaters were located in areas of our city and the lower level people attended outdoors, some theaters of this type were theaters: Colossus, Marlboro, Monte Carlo, Cinzano and other popular names that kept. In 1976 the business began to expand it by opening the first film "first shift" Film Palace Ave. opened Feb. 27 with a new concept with 2 rooms, each with about 500 seats. So on the business he was growing and expanding. In 1986 the Dominican Wometco acquire at that time were the owners of cinemas: Naco, Triple, Double and Plaza. With the passage of time and new transformations many of the existing premises were transformed into other businesses and emerged as the new multiplexes are Palazzo del Cinema Bella Vista Mall, Film Palace Ave. Venezuela, Palazzo del Cinema San Francisco de Macoris, today day we also have Palma Real Shopping Village in Bavaro. Bella Terra Mall in Santiago, Blue Mall and the latest opening in Taveras Center in Higuey. We offer more comfortable rooms, in many cases with stadium seating ("stadiumseating"), which allows a better view of the screen, safe and comfortable parking and spacious rooms, with seats distributed so that the best visual take advantage of the screen. With service and kindness that you find only in our cinema chain. Larger screens and sound of last generation that allow you to live an unforgettable experience.
This service is based on providing customers and consumers different options for fast food service to everyone. Besides serving as a form of entertainment as well as while watching the film you can enjoy their meals in the comfort of the rooms.
Which of our branches visit most often? a) Palacio del Cine Ágora mall b) Palacio del Cine Sambil c) Palacio del Cine Bluemall On a scale of 1 to 10 , where 1 is very poor or poor and 10 excellent , how would you rate the overall service Palazzo del Cinema?
1; 1.82% 2; 3.64% 3; 5.45% 4; 7.27% 5; 9.09% 6; 10.91% 7; 12.73% 8; 14.55% 9; 16.36% 10; 18.18% On a scale of 1 to 10 , where 1 is very poor or poor and 10 excellent , how would you rate the telephone ticket sales? 1 2 3 4 5 6 7 8 9 10
The system supplies service improvement consists of the following:
The actions we have taken to implement the improvements were as follows: · We have evaluated and analyzed the situation in order to identify the points to improve; · We have set targets for improvement; · We have searched the possible solutions to achieve the objectives; · We have evaluated these solutions and their selection; · we will train staff to achieve optimal implementation of this improvement; · we'll add a tutorial for easy handling and access for customers to know how to manage the site; · We will test the operation of the system prior to implementation; · We check the possible outcomes of the implementation (previously) to determine that the objectives have been achieved
We predicted make the launch of this service by early 2017. The training will be taking place from the middle of this year, instructing employees with managing the platform. Training salon was enabled so that employees can have access to the platform and can know and handling, with this we will make the launch date for the service everyone involved are identified with 100% improvement.