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This document, based on a talk by patrick renvoise, outlines a method for salespersons to diagnose their customers' pain points by identifying their key decision drivers. Examples of common decision drivers such as like, want, need, pain, and fear, and suggests open-ended questions to help identify these drivers. The document also mentions specific examples of decision drivers for students considering their education, such as better life quality, world-class education, economic income, and lack of quality education in public universities.
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The Persuasion C ode: T he N euroscience of S ales with Patrick Renvoise 1 of 1
Your Customers’ Key Decision Drivers Like Want Need Pain Fear Script three or four open-ended questions that will help you diagnose their pain. What ___________________________________________________________________________________? What ___________________________________________________________________________________?What ___________________________________________________________________________________? What ___________________________________________________________________________________?