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Audience
Role User Light User External Basic User External Standard User External Super User External External Agent Internal External Super Agent Internal Standard Agent Internal Super Agent Internal CS Manager Internal PMD Admin Internal
CSDP Happy Path
CS Global Training
CSDP – Home Page From here the user can access all the CSDP functionalities with 4 main areas:
- Top navigation bar (it is always visible to users) A. Knowledge & Training B. Get Help (create operational support tickets) C. Shopping Cart (you will see existing carts, create new carts or start orders) D. Notifications E. Username (user profile and company information)
- Global Search A. Contextual search, only for CSDP hosted data (parts and product information) B. Open Transactions with a specific reference number such as claims, orders or tickets (i.e.: Orxx,CMxx,CSxx)
- Action Buttons
- Widgets for quick access to transaction types and reporting
CSDP – Create Warranty Order
Steps to create a Warranty order from the Home page :
- Click Check Warranty Status
- Type the serial number of the unit and click on submit or hit enter from your keyboard
- On the entitlement result screen, select the best offer (the one with the blue star)
CSDP – Part Purchase Part purchase from Global Search :
- Type the part number in the search field and wait for the system to display a result (the same can be done with a product number)
- Click on the result with the price tag icon
- Add the part quantity
- Click Get Availability
- Click New Cart and type cart name
- Click Add items to cart
- Click Checkout Now
- In the order form add all required information (mandatory fields will have a red asterisk)
- Click Validate All
- Click Submit Carts
- System will show a confirmation screen Note : If you need more than one part add the part number in the global search at the top of the screen, repeat step 1, select the cart you already created, then move to step 3 to 10
10 Note
CSDP – Submit Labor Claim for Warranty Order
Labor Claim for Warranty parts:
- From the Home page click on Orders or View All
- Click on the claim option (if it is not active it means the claim has already been submitted or the claim does not apply to the order)
- System will display the claim form, add all required information (mandatory fields will have a red asterisk)
- Click Submit Note : If the claim has any issues, the system will display an error message when the user clicks on Submit
