MG 342, Principles of Management
Spring 2007 Study Guide
Test II, Chapters 7-12
Understand how an organization successfully manages innovation streams.
Understand how best to manage resistance to change
Understand what not to do when managing change.
Understand how governments use trade barriers and what caused this protectionism to change.
Understand the five phases a company can use to go global.
Understand how companies find the best business climate in the global market.
Understand the five methods organizations use to departmentalize work.
Understand the three concepts associated with job design.
Understand the three concepts associated with intra-organizational processes.
Understand the advantages and disadvantages of teams and when an organization would use
teams.
Understand the characteristics essential for making teams an effective part of an organization.
Understand the elements required to increase the likelihood that the team will succeed or be
effective.
Understand how to recruit and select potential employees.
Understand how to effectively manage training within an organization.
Understand the concept of performance appraisal.
Understand the special challenges that the dimensions of surface-level diversity pose for
managers.
Understand the how the dimensions of deep-level diversity affect individual behavior and
interactions in the workplace.
Understand the basic principles and practices that can be used to manage diversity.
