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Communication Elements and Techniques in Healthcare: A Comprehensive Guide, Quizzes of Nursing

Definitions and explanations of key terms related to communication in the healthcare setting. Topics include the seven basic elements of communication process, different forms of communication, various communication techniques, and the impact of communication on patient safety and work environment. Students will also learn about effective communication strategies for various situations and the importance of cultural sensitivity.

Typology: Quizzes

2011/2012

Uploaded on 09/03/2012

marsellevt
marsellevt 🇺🇸

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TERM 1
7 basic elements of comm process
DEFINITION 1
referentsenderrecievermessagechannelenvironmentfeedback
TERM 2
whats motivating you to talk
DEFINITION 2
referent
TERM 3
content
DEFINITION 3
message
TERM 4
different parts of channel 5
DEFINITION 4
visual, auditory, tone, way stand, delivery
TERM 5
whether you understand
DEFINITION 5
feedback
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7 basic elements of comm process

referentsenderrecievermessagechannelenvironmentfeedback

TERM 2

whats motivating you to talk

DEFINITION 2

referent

TERM 3

content

DEFINITION 3

message

TERM 4

different parts of channel 5

DEFINITION 4

visual, auditory, tone, way stand, delivery

TERM 5

whether you understand

DEFINITION 5

feedback

in the communication process, what can

happen

change or something can be lost at any step

TERM 7

5 levels of comm

DEFINITION 7

intrapersonalinterpersonalpublictranspersonalsmall group

TERM 8

known as self talk, form thoughts that

influence perception, feelings, beh, self

concept, perf

DEFINITION 8

intrapersonal

TERM 9

occurs between two people or groups,

verbal/nonverbal, idea sharing

DEFINITION 9

interpersonal

TERM 10

interaction of one person with group of

people, clear on what and how you

communicate

DEFINITION 10

public

4 phases of nurse-pt helping relationship

pre-interactionorientationworkingtermination

TERM 17

pre interaction phase consists of

DEFINITION 17

before meeting pt, read file, find out as much info about pt as

can, anticipate needs, look at labs

TERM 18

when nurse and pt meet for first time, create

warm and empathic atmosphere

DEFINITION 18

orientation phase

TERM 19

when nurse and pt work together to solve

prob and achieve goals, help bath, give meds,

edu

DEFINITION 19

working phase

TERM 20

when nurse and pt end relationship, explain

its end of shift and whos taking over

DEFINITION 20

termination phase

communication affects what 2

things

patient safety and work environment

TERM 22

effective communication is essential

for

DEFINITION 22

teamwork

TERM 23

conflict mgmt and assertive comm help what

DEFINITION 23

prevent lateral tension or violence

TERM 24

SBAR means

DEFINITION 24

situationbackgroundassessmentrecommendation

TERM 25

standardized comm. tech that can be used for

both routine and urgent comm. within

healthcare

DEFINITION 25

SBAR

6 blocks to communication

failure to percieve the pt as human beingfailure to

listenchanging the subjectgiving false assurancegossip and

rumoraggress and interpersonal behavior

TERM 32

7 ex of blocks of comm

DEFINITION 32

using clichesinapp use of yes or no questionsusing questions

with why or howusing questions that probe for infousing

leading questionsusing comments that give adviceusing

judgement comments

TERM 33

after collecting assessmt data, the following

diagnosis may be appropriate 7

DEFINITION 33

anxietyimpared verabl commcompromised family

copingineffective copingreadiness for enhanced family

copingpowerlessnessimpaired social interactions

TERM 34

id the issue and plan around it

DEFINITION 34

planning

TERM 35

planing includes what 3

DEFINITION 35

goals and outcomessetting prioritiescontinuity of care

9 implementation therapeutic comm

techniques

empathyactive listeninguse of touchuse of humorsharing

observationsusing silenceclarifyingfocusingparaphrasing

TERM 37

9 implementation non- therapeutic comm

techniques

DEFINITION 37

use med terminologyinattentive listeningprying or asking

questionschanging subjectfalse

reassurancecliches/automatic responsesasking for

explainationarguingdefensivesympathy

TERM 38

when we are this, we id too closely with pt

where we arent connecting correctly

DEFINITION 38

sympathy

TERM 39

in evaluation we look at what 4

DEFINITION 39

if communication interactions were effective,review pts

expectations of caredetermine if pt achieved

expectationswhat you will do better in the future

TERM 40

communication is a reciprocal process in

which both sender and receiver of message

do what

DEFINITION 40

take turns participating

4 types of microorg that can produce an

infection

bacteriavirusfungiprotozoa

TERM 47

presense and growth of microorg, doesnt

always impact your body

DEFINITION 47

colonization

TERM 48

colonization can be asymptomatic when?

DEFINITION 48

signs and symptoms are not present, hep C can be this

TERM 49

chain of infection

DEFINITION 49

infectious agent --> reservoir --> portal of exit --> mode of

transmissio -->portal of entry -->susceptibly host --> back to

infectious agent

TERM 50

infectious agent is

DEFINITION 50

microbe- bug

place to grow/ multiple/expand

reservoir

TERM 52

way microbe leaves body

DEFINITION 52

portal of exit

TERM 53

hands, touch, fluid, secretions, droplets are

all examples of

DEFINITION 53

modes of transmission

TERM 54

way agent enters the body

DEFINITION 54

portal of entry

TERM 55

what makes host susceptible to infection,

depends on individual degree of resistance

DEFINITION 55

susceptible host

when pt develops an infection in health care

setting

HAI

TERM 62

2 types of HAI

DEFINITION 62

exogenous- externalendogenous- interal

TERM 63

exogenous def and ex

DEFINITION 63

microorg found outside individual, not normal florasamonella

TERM 64

endogenous def and ex

DEFINITION 64

when pts normal flora bc altered or overgrownex when given

antibiotics which change normal flora in gut and give

infection

TERM 65

of or related to illness caused by txt or med.

examination

DEFINITION 65

iatrogenic

tech to keep pt free from exposure to

infection causing pathogens

aseptic technique

TERM 67

clean technique used to reduce the number

or spread of microorg

DEFINITION 67

medical asepsis

TERM 68

sterile techniques used to destroy microorg

and spores

DEFINITION 68

surgical asepsis

TERM 69

in sterile tech, you do what

DEFINITION 69

sterile everything, no microbes at all, including instruments

TERM 70

infectious disease can create 3

DEFINITION 70

feelings of anxiety, frusteration, and anger

modes of transmission for Hep C 5

blood to blood- needle sharing, blood products, organ

transplation, needle stick, sharing intranasal cocaine equipmt

TERM 77

damange is done over decades when you

have this disease

DEFINITION 77

hept c

TERM 78

causes induced liver cirrhosis and chronic

hep.

DEFINITION 78

hept C

TERM 79

leading cause of liver transplant in US

DEFINITION 79

chronic hep

TERM 80

mode of tran. is waterborne inf- heavy

flooding, heavy rains, sewage, fecal cont of

water/food

DEFINITION 80

Hept E

people at risk for heptitis

medical mgmt

TERM 82

in nursing assessment, look at what 2

DEFINITION 82

all risk factors- age, chronic disease, elderly, ppl who had sx,

being in hospital, smokers, alocholicsreview med history

TERM 83

when reviewing med hx look at what 5

DEFINITION 83

nutrtiional statuslab data- WBC countchronic or serious

infectionpast history/physicalexposure with ppl around you

TERM 84

based on set of assessmts, whats the

problem, whats the infection?

DEFINITION 84

nursing diagnosis

TERM 85

when setting goals and outcomes, set

what

DEFINITION 85

achievable goals in collaboration with pt and other health

care memebers

implementation also includes what 7

isolation and barrier protectionPPEprotective

environmentremoval of protective equipmemtrole of

infection prevention and controlpreparation for sterile

proceduresrestorative/long term care

TERM 92

contact precautions are for

DEFINITION 92

for pts with known/suspected infections that are transmitted

by direct or indirect contact with pt or pt environment

TERM 93

diseases requiring contact precautions

include 6

DEFINITION 93

MRSA/VRERSVrotavirusc-diffchicken poxMDRO

TERM 94

PPE for caregivers for pts with contact

diseases 3

DEFINITION 94

gown, gloves upon entering roomuse disposable eqipment or

disinfection between pts

TERM 95

airborne precations for

DEFINITION 95

pts who have known/suspected infection with organisms that

stay in the air for long periods of time

diseases requiring airborne precautions

pulmonary TBchickenpoxmeasles

TERM 97

pts that have airborne disease should be

placed where

DEFINITION 97

negative pressure room

TERM 98

PPE for caregivers of those who have airborne

disease 2

DEFINITION 98

N95 respiratororpositive air purifiying respirator

TERM 99

for transport of pts with airborne disease,

what must happen

DEFINITION 99

staff not required to wear PPEpt wears regular surgical mask

TERM 100

droplet precautions for

DEFINITION 100

pts who have known/suspected infection with organisms

trasmitted by respiratory droplets generated by a pt when

coughing, sneezing or talking