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7 basic elements of comm process
referentsenderrecievermessagechannelenvironmentfeedback
TERM 2
whats motivating you to talk
DEFINITION 2
referent
TERM 3
content
DEFINITION 3
message
TERM 4
different parts of channel 5
DEFINITION 4
visual, auditory, tone, way stand, delivery
TERM 5
whether you understand
DEFINITION 5
feedback
in the communication process, what can
happen
change or something can be lost at any step
TERM 7
5 levels of comm
DEFINITION 7
intrapersonalinterpersonalpublictranspersonalsmall group
TERM 8
known as self talk, form thoughts that
influence perception, feelings, beh, self
concept, perf
DEFINITION 8
intrapersonal
TERM 9
occurs between two people or groups,
verbal/nonverbal, idea sharing
DEFINITION 9
interpersonal
TERM 10
interaction of one person with group of
people, clear on what and how you
communicate
DEFINITION 10
public
4 phases of nurse-pt helping relationship
pre-interactionorientationworkingtermination
TERM 17
pre interaction phase consists of
DEFINITION 17
before meeting pt, read file, find out as much info about pt as
can, anticipate needs, look at labs
TERM 18
when nurse and pt meet for first time, create
warm and empathic atmosphere
DEFINITION 18
orientation phase
TERM 19
when nurse and pt work together to solve
prob and achieve goals, help bath, give meds,
edu
DEFINITION 19
working phase
TERM 20
when nurse and pt end relationship, explain
its end of shift and whos taking over
DEFINITION 20
termination phase
communication affects what 2
things
patient safety and work environment
TERM 22
effective communication is essential
for
DEFINITION 22
teamwork
TERM 23
conflict mgmt and assertive comm help what
DEFINITION 23
prevent lateral tension or violence
TERM 24
SBAR means
DEFINITION 24
situationbackgroundassessmentrecommendation
TERM 25
standardized comm. tech that can be used for
both routine and urgent comm. within
healthcare
DEFINITION 25
SBAR
6 blocks to communication
failure to percieve the pt as human beingfailure to
listenchanging the subjectgiving false assurancegossip and
rumoraggress and interpersonal behavior
TERM 32
7 ex of blocks of comm
DEFINITION 32
using clichesinapp use of yes or no questionsusing questions
with why or howusing questions that probe for infousing
leading questionsusing comments that give adviceusing
judgement comments
TERM 33
after collecting assessmt data, the following
diagnosis may be appropriate 7
DEFINITION 33
anxietyimpared verabl commcompromised family
copingineffective copingreadiness for enhanced family
copingpowerlessnessimpaired social interactions
TERM 34
id the issue and plan around it
DEFINITION 34
planning
TERM 35
planing includes what 3
DEFINITION 35
goals and outcomessetting prioritiescontinuity of care
9 implementation therapeutic comm
techniques
empathyactive listeninguse of touchuse of humorsharing
observationsusing silenceclarifyingfocusingparaphrasing
TERM 37
9 implementation non- therapeutic comm
techniques
DEFINITION 37
use med terminologyinattentive listeningprying or asking
questionschanging subjectfalse
reassurancecliches/automatic responsesasking for
explainationarguingdefensivesympathy
TERM 38
when we are this, we id too closely with pt
where we arent connecting correctly
DEFINITION 38
sympathy
TERM 39
in evaluation we look at what 4
DEFINITION 39
if communication interactions were effective,review pts
expectations of caredetermine if pt achieved
expectationswhat you will do better in the future
TERM 40
communication is a reciprocal process in
which both sender and receiver of message
do what
DEFINITION 40
take turns participating
4 types of microorg that can produce an
infection
bacteriavirusfungiprotozoa
TERM 47
presense and growth of microorg, doesnt
always impact your body
DEFINITION 47
colonization
TERM 48
colonization can be asymptomatic when?
DEFINITION 48
signs and symptoms are not present, hep C can be this
TERM 49
chain of infection
DEFINITION 49
infectious agent --> reservoir --> portal of exit --> mode of
transmissio -->portal of entry -->susceptibly host --> back to
infectious agent
TERM 50
infectious agent is
DEFINITION 50
microbe- bug
place to grow/ multiple/expand
reservoir
TERM 52
way microbe leaves body
DEFINITION 52
portal of exit
TERM 53
hands, touch, fluid, secretions, droplets are
all examples of
DEFINITION 53
modes of transmission
TERM 54
way agent enters the body
DEFINITION 54
portal of entry
TERM 55
what makes host susceptible to infection,
depends on individual degree of resistance
DEFINITION 55
susceptible host
when pt develops an infection in health care
setting
HAI
TERM 62
2 types of HAI
DEFINITION 62
exogenous- externalendogenous- interal
TERM 63
exogenous def and ex
DEFINITION 63
microorg found outside individual, not normal florasamonella
TERM 64
endogenous def and ex
DEFINITION 64
when pts normal flora bc altered or overgrownex when given
antibiotics which change normal flora in gut and give
infection
TERM 65
of or related to illness caused by txt or med.
examination
DEFINITION 65
iatrogenic
tech to keep pt free from exposure to
infection causing pathogens
aseptic technique
TERM 67
clean technique used to reduce the number
or spread of microorg
DEFINITION 67
medical asepsis
TERM 68
sterile techniques used to destroy microorg
and spores
DEFINITION 68
surgical asepsis
TERM 69
in sterile tech, you do what
DEFINITION 69
sterile everything, no microbes at all, including instruments
TERM 70
infectious disease can create 3
DEFINITION 70
feelings of anxiety, frusteration, and anger
modes of transmission for Hep C 5
blood to blood- needle sharing, blood products, organ
transplation, needle stick, sharing intranasal cocaine equipmt
TERM 77
damange is done over decades when you
have this disease
DEFINITION 77
hept c
TERM 78
causes induced liver cirrhosis and chronic
hep.
DEFINITION 78
hept C
TERM 79
leading cause of liver transplant in US
DEFINITION 79
chronic hep
TERM 80
mode of tran. is waterborne inf- heavy
flooding, heavy rains, sewage, fecal cont of
water/food
DEFINITION 80
Hept E
people at risk for heptitis
medical mgmt
TERM 82
in nursing assessment, look at what 2
DEFINITION 82
all risk factors- age, chronic disease, elderly, ppl who had sx,
being in hospital, smokers, alocholicsreview med history
TERM 83
when reviewing med hx look at what 5
DEFINITION 83
nutrtiional statuslab data- WBC countchronic or serious
infectionpast history/physicalexposure with ppl around you
TERM 84
based on set of assessmts, whats the
problem, whats the infection?
DEFINITION 84
nursing diagnosis
TERM 85
when setting goals and outcomes, set
what
DEFINITION 85
achievable goals in collaboration with pt and other health
care memebers
implementation also includes what 7
isolation and barrier protectionPPEprotective
environmentremoval of protective equipmemtrole of
infection prevention and controlpreparation for sterile
proceduresrestorative/long term care
TERM 92
contact precautions are for
DEFINITION 92
for pts with known/suspected infections that are transmitted
by direct or indirect contact with pt or pt environment
TERM 93
diseases requiring contact precautions
include 6
DEFINITION 93
MRSA/VRERSVrotavirusc-diffchicken poxMDRO
TERM 94
PPE for caregivers for pts with contact
diseases 3
DEFINITION 94
gown, gloves upon entering roomuse disposable eqipment or
disinfection between pts
TERM 95
airborne precations for
DEFINITION 95
pts who have known/suspected infection with organisms that
stay in the air for long periods of time
diseases requiring airborne precautions
pulmonary TBchickenpoxmeasles
TERM 97
pts that have airborne disease should be
placed where
DEFINITION 97
negative pressure room
TERM 98
PPE for caregivers of those who have airborne
disease 2
DEFINITION 98
N95 respiratororpositive air purifiying respirator
TERM 99
for transport of pts with airborne disease,
what must happen
DEFINITION 99
staff not required to wear PPEpt wears regular surgical mask
TERM 100
droplet precautions for
DEFINITION 100
pts who have known/suspected infection with organisms
trasmitted by respiratory droplets generated by a pt when
coughing, sneezing or talking
