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Postal Exam Questions with Answers latest 2025., Exams of Engineering

Postal Exam Questions with Answers latest 2025.

Typology: Exams

2024/2025

Available from 07/05/2025

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Postal Exam Questions with Answers
latest 2025.
24 hr clock (8 key indicators of clock)
✔️ 1. all carriers back by 1800 (6PM)
2. cancel 80% of collection mail by 2000 (8PM)
3. process outgoing primary-sort mail by 2300 (11PM)
4. process outgoing secondary-sort mail by 2400 (midnight)
5. clear managed mail program MMP 2400
-have zero MMP on hand by this time
6. assign commercial air/FedEx outgoing mail by 0230
7. process all dps 2nd pass mail by 0700
8. dispatch mail on time from plants to delivery units between 0400 and 0900
shipping services (5)
✔️ PME, PM, standard post, parcel return service, international mail
mailing services (5)
✔️ FCM, periodicals, standard mail, package services mail (standard post, media mail,
library mail), extra services
shipping vs. mailing services
✔️ -shipping is where post office is competitive w/ other companies
-mailing is where post office is market dominant and does not face other competitors
post office partnership w/ FedEx and UPS
✔️ -partner w/ FedEx to save $1 billion in air transportation costs
-improved PME and PM services
-since 2002
-------------------------------------------------
UPS- partnered w/ to provide airline transport for mostly FCM
directives (what are they, name 3)
✔️ -postal polices/procedures designed to improve business
1. manuals 2. handbooks 3. publications
manuals used most (5)
✔️ domestic mail manual, international mail manual, administrative support manual ,
postal operations manual, employee and labor relations manual
handbooks
✔️ more detailed info about what in Postal Service manuals
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Postal Exam Questions with Answers

latest 2025.

24 hr clock (8 key indicators of clock) ✔️ 1. all carriers back by 1800 (6PM)

  1. cancel 80% of collection mail by 2000 (8PM)
  2. process outgoing primary-sort mail by 2300 (11PM)
  3. process outgoing secondary-sort mail by 2400 (midnight)
  4. clear managed mail program MMP 2400 -have zero MMP on hand by this time
  5. assign commercial air/FedEx outgoing mail by 0230
  6. process all dps 2nd pass mail by 0700
  7. dispatch mail on time from plants to delivery units between 0400 and 0900

shipping services (5) ✔️ PME, PM, standard post, parcel return service, international mail

mailing services (5) ✔️ FCM, periodicals, standard mail, package services mail (standard post, media mail, library mail), extra services

shipping vs. mailing services ✔️ -shipping is where post office is competitive w/ other companies -mailing is where post office is market dominant and does not face other competitors

post office partnership w/ FedEx and UPS ✔️ -partner w/ FedEx to save $1 billion in air transportation costs -improved PME and PM services -since 2002


UPS- partnered w/ to provide airline transport for mostly FCM

directives (what are they, name 3) ✔️ -postal polices/procedures designed to improve business

  1. manuals 2. handbooks 3. publications

manuals used most (5) ✔️ domestic mail manual, international mail manual, administrative support manual , postal operations manual, employee and labor relations manual

handbooks ✔️ more detailed info about what in Postal Service manuals

publications ✔️ not as extensive as handbooks/manuals but provide supplements that cannot be fully addressed by handbooks/manuals; task specific documents i.e. Pub 52 Hazardous Mat

how do policies procedures impact bottom line of post service (4 ways) ✔️ production, revenue, legal liability, customer service

where to find HAZMAT regulations ✔️ DMM, IMM, Pub 52, Handbook EL-

types of HAZMAT (6) ✔️ flammable, corrosive/reactive, biological, toxic, radioactive, other (ORM-D)

ORM-D (what and examples) ✔️ -other regulated material -coined by DOT to describe lower level of risk during transportation -- therefore, can ship surface PROHIBITED int'nl -i.e. smoke detectors, dry ice, lithium batteriese

declared HAZMAT (3) ✔️ declared by mailer, properly packaged, properly marked and accepted by post office

undeclared HAZMAT ✔️ -parcel suspected of containing HAZMAT, not properly packaged, labeled, identified -identify w/ sounds of broken glass, stains, leakage, odor, preprinted markings on parcel

cigarettes/smokeless tobacco nonmailable (4 exceptions, how to ship) ✔️ 1. Alaska/Hawaii

  1. Business/Regulatory Purposes - verified/authorized tobacco industry business OR fed./state agencies for regulatory purposes
  2. Certain Individuals - lightweight, infrequent mailed by age-verified adults
  3. Consumer Testing/Public Health - sent by gov. or certain individuals for consumer testing -ship: PME Hold for Pick Up, PME Adult Signature, PM Adult Signature

anonymous mail (4) ✔️ -only stamps as postage -weight greater than 13 oz. -was not accepted by employee at counter -cannot be traced to sender

DDD ✔️ info attached to all mail receptacle (lobby drop, SSK); explains anon rule and why has to go to retail counter

-name of organization shown in either address

media mail ✔️ books, sound recordings, recorded video tapes, printed music, recorded computer- readable media CDs DVDs -no ads unless advertising about books

standard post ✔️ -gifts, merchandise -pricing based on wight, distance, shape -certain surcharges apply if over 35 lbs or 25 lbs for books

shipping services ✔️ -PME, PM, parcel select, parcel return service

PME ✔️ -guaranteed 1-day or 2-day (delivered by 3PM on second day) delivery -Sunday, holiday delivery for fee -includes free: tracking, proof of delivery, insurance up $100, money back on time delivery guarantee -available for military -Labels 11-B, 11-HFPU -CAN ADD: Return Receipt, more insurance, COD

PM ✔️ -send documents, gifts, and merchandise -expedited 2-3 day shipping -no min. weight -includes USPS tracking

parcel select ✔️ -parcels entered in bulk -saves mailers money b/c enter parcels at Destination Delivery Unit, Area Distribution Center, Network Distribution Center -for large and medium mailers

parcel return service ✔️ -bulk mail parcel return -customers can return merchandise w/o paying postage; postage paid by merchant

oversize price ✔️ -standard post only -measures over 108 in. but not more than 130 in. (L+G)

balloon pricing

✔️ -PM Zones 1-4, Standard Post all zones -less than 20 lbs and measure over 84 in. (L+G) -charge appropriate 20 lb rate

dimension weight pricing ✔️ -PM zones 5- -have any dimensions exceed one cubit ft. (1728 cubic in.) -dimensional weight=HxLxW (if result over 1728, divide result by 194) -package priced by which is higher: actual weight from scale or number you get after computing

international mail (4) ✔️ -FCM, PM international, PME international, GME

FCM international ✔️ -delivery standard varies by destination -max weight 4 lbs -if weigh less than 16 oz. no custom form requried -dutiable items- form 2976 -Extra Services: certificate of mailing, registered mail, return receipt

PME International ✔️ -3-5 business days -includes insurance up to $100 for documents and $200 for merchandise -return receipt included -coins, jewelry, watches prohibited in this

Global Express Guaranteed ✔️ -1-3 business days -item (form) 11FGG

Priority Mail International ✔️ -6-10 business days -documents and merchandise -small flat rate box and flat rate envelope not included in indemnity coverage; rest of PM International is -Form 2976 -regular, medium, and large flat rate box have 20 lb weight limit

confirmation services (2) ✔️ delivery information on mail piece for fee -USPS Tracking & Signature Confirmation

USPS Tracking ✔️ -date, ZIP Code, and time article was delivered

-addressee specified by name -endorsed RESTRICTED DELIVERY -available for mail sent Registered, Certified, COD, Insured Mail

return receipt ✔️ -provides evidence of delivery including date and recipient signature -3811- Return Receipt (green) -if you choose this option electronically, will get a PDF in email w/ info and form 3849 (sorry we missed you)

return receipt for merchandise ✔️ -provides mailer w/ mailing receipt and return receipt -for merchandise!!!! -form 3804

special handling ✔️ -provides preferential handling to practicable extent -NOT preferential delivery -meant for unusual items that need to be handled specially through mail -i.e. live poultry and bees

domestic claims ✔️ -file immediately but no later than 60 days -articles w/ insurance file claims no sooner than 20, no later than 180 -form 1000- domestic or international claim; indemnity limited $ -form 2856- Damage Report of Insured Parcel and contents -form 3831 - Receipt for Articles Damaged in Mail -for int'ml mail: claims for registered items, insured, and ordinary parcels (file after inquiry complete), claims for damage or missing contents (file immediately), claims for PME (no sooner than 3 days, not after 90

who is primary contact public has w/ postal service? ✔️ SSAs; perception of postal service heavily reliant on SSA

communication ✔️ -using words effectively to impart information/ideas -75% of work day -exchange and interpret messages

3 types of communication ✔️ 1. verbal

  1. non verbal
  2. non verbal cues

verbal

✔️ -using spoken words orally -phrasing words can influence emotions, challenge beliefs, and affect thoughts

non verbal ✔️ -non verbal and verbal behaviors interact in exchange and interpretation of information -can lead to incorrect conclusions -when there is ambiguity/conflict ppl rely more on non verbal to access situation and apply emotions -55%

verbal cues ✔️ -can enhance or contradict verbal messages

6 characteristics of good communication ✔️ 1. never assume if idea clear to you, clear to receiver

  1. check understanding before reply
  2. tolerant of others feelings
  3. listen in somebody else's POV
  4. communicate "why" of interaction
  5. first barrier of communication is purpose of communication

active listen (what and how) ✔️ -used by listener to enhance performance -use SOLER: S- squarely face person O- open posture L- lean toward speaker E- eye contact R- relax while attending

successful sales transaction ✔️ -you/customer make informed, mutually beneficial decision

value proposition ✔️ -when present value of USPS products and services, align that value w/ customer's needs -not just price advantage -sell maximum value by addressing need

what is driving force behind customer's willingness to interact w/ you ✔️ needs

what is a need ✔️ a desire to improve or accomplish something

  1. offer insurance or USPS tracking
  2. offer specific additional product and explain features (if offer stamps, offer something else too; offer two things)
  3. Receipt
  4. Thank you

tips for good first impression ✔️ -be at ease, present yourself appropriately, start w/ smile, be open/confident, be positive, be courteous/attentive

retail customer experience (RCE-5) ✔️ -"mystery shopper" who visit post office and document experience by answering questionnaire (5 parts)

  1. wait time in line - respect customer's time
  2. hazardous material - promote safety
  3. sales skills/product knowledge - generates revenue, ensures loyalty
  4. promotion and merchandising - update signs, restock inventory
  5. image - cleanliness

how to deal w/ customer complaints and difficult customer (4) ✔️ 1. remain calm

  1. show respect
  2. show empathy
  3. listen between the lines

individual accountability ✔️ -SSA have stamp stock assigned to him/her & is accountable -have a stamp credit and cash credit

segmented inventory accountability ✔️ -manager in charge of unit is financially accountable -shared retail floor; if run out can go to another SSA drawer or pool drawer

unit stamp stock reserve ✔️ stamps only, custodian accountable for reserve stock

cash credit ✔️ cash only ; does not exceed $

stamp credit ✔️ -value of stamp stock and money orders -Form 17, stamps requisition

daily financial report (what form) ✔️ -form 1412; prints at end of day and has whole day's work on it

-receipts (AIC 1-400), disbursements (AIC 401-800), stamp accountability (AIC 840-

priorities of protection ✔️ 1. postal funds

  1. postage stamps, aerogrammes, IRC, bird hunting stamps, philatelic and blank money order forms
  2. stamped envelopes, postal cards, money order imprints, non sale-able stamp stock, non-postal items

what can't be purchased w/ credit cards (11) ✔️ -trust fund deposits, pre-cancelled stamps, money orders, COD funds, money by wire, employee debts, passport fees remitted to DOS, permit imprint deposits, periodicals postage, postage meter setting, bulk mailings

acceptable payment methods (8) ✔️ cash, debit/credit, personal/business checks, traveler's check (50% of postal products bought), postal/non postal money orders, cashier checks, certified checks, treasury checks

money orders - 2 types and form for lost/stolen money orders ✔️ domestic service and direct service -form 6401, for lost stolen money orders

domestic service ✔️ -green, available everywhere U.S. -max amount $

direct service ✔️ -pink, international (some country exceptions) -max amount determined by each country, never more than $

6 steps to cashing money orders ✔️ 1. look for Ben Franklin water mark, if held to light should see dark line (security thread w/ USPS on it), no discoloration around dollar amounts (tampering), warning on back

  1. denominations can't be greater than $1000 or $
  2. check Missing, Lost, Stolen list from postal bulletin
  3. if not security features, tell supervisor
  4. picture ID required to cash
  5. make sure properly endorsed

bank secrecy act (2 forms) ✔️ 1. form 8105-A- report purchases of $3000 or more of same customer in one day; has to report/file same day OR US Treasury Checks of $10,000 or more

  1. If you are experiencing a difficult customer, what is one thing you shouldn't use? - trigger words
  2. How many days of the year is PME able to be delivered? -
  3. The carrier attempted package and left a 3849. How many days does the post office keep this mail till it is retu