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Popeye’s Service Assessment
Questions and Answers Rated A+
1 level #20 scoop ✔✔How much rice goes into the regular size container of Red Beans and Rice
4 legs, 4 thighs, 4 wings, and 4 breasts ✔✔Pieces packaged into a 16 piece box mixed
Side item holding bin ✔✔Where cupped side items are hot held
Popeyes Signature Sides ✔✔Biscuits, Cole Slaw, Red Beans and Rice, Mashed Potatoes, Cajun Fries, and Cajun Rice
170°F ✔✔Minimum water temperature in the steam table
20 minutes ✔✔Hold time for nuggets under the heat lamps
What our guests expect ✔✔Great food, friendly service, clean restaurants
Service from the heart ✔✔Is delivered with care, concern, respect, and appreciation for the guest
Numbers on the clock ✔✔Numbers on the Quality Control bars are numbered correspond with these
H.E.A.R.T. ✔✔Hear, Empathize, Apologize, Resolve, Thank
What would Annie Do? ✔✔Be Kind, Be Helpful, Be Consistent.
The two-handed method ✔✔Collect money with one hand an give the drink [cup] to the guest with the other
Inform the guest of the wait time for that item ✔✔First think you do when a guest orders a cook- to-order item
12 ✔✔Quality Control bar used if chicken is pulled from the fryer at 2:30 and expires in 30 minutes
