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Recommended guideline a manager should use if an employee's performance differs from the expected?
- ✔✔Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? - ✔✔Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? - ✔✔Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - ✔✔Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - ✔✔Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - ✔✔Feedback is clear What guidelines apply when a manager uses the supporting strategy? - ✔✔Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? - ✔✔Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? - ✔✔Supporting What strategy is used with employees who are experienced but unwilling? - ✔✔Involving
What action increases the chances of finding a solution that satisfies all parties? - ✔✔Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - ✔✔To avoid blame What manager behavior is appropriate during termination? - ✔✔Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - ✔✔Measure, evaluate, act What is food cost control? - ✔✔Management and procedures to regulate costs What is the most important consideration when forecasting number of staff and scheduling? - ✔✔Provide the service, minimal payroll Which condition enhances the benefits of mental practice? - ✔✔Cognitive hypothesis What is an effective means to help a beginner use motor imagery to improve? - ✔✔Combine with physical performance What optimizes performance when combining mental and physical practice? - ✔✔Recall past shots, execute prior memory What conditions lead to greater learning transfer? - ✔✔Same/similar conditions What approach is recommended to optimize learning transfer of a golf skill? - ✔✔Transfer skill at similar level in transfer learning
What data describes the launch of the ball? - ✔✔Spin axis, spin rate, launch, direction, speed, smash Which analytic technique pays the biggest dividend in improving teaching? - ✔✔Systematic observation What do routines allow teachers to focus on in the lesson? - ✔✔Fewer decisions and focus on learning What is overlooked by teaching pros when building a teaching business? - ✔✔The value of their teaching program What is the difference between a family with small kids and an electronic user? - ✔✔Growing the teaching business, promote yourself What is the most beneficial in helping the teacher determine the starting point for on course instruction with an experienced student? - ✔✔Skill level, blanks in their game What lie should the suspension point be constant? - ✔✔Ball below feet What is the anticipated result of an effective fitting? - ✔✔Match the clubs to the player, eliminate ball flight variable How should the complexity of the task be handled if the performer is learning something new? - ✔✔Simple, then add more complexity What element of the performance system describes the job task? - ✔✔Performance expectations A member attempts to return a shirt and demands a cash refund. They complain to the HP who reprimands the AP. What is misaligned here? - ✔✔Consequences
What interpersonal skill should a manager use when discussing agreed upon expectations? - ✔✔State your purpose clearly How does discretionary enforcement of policies contribute to the motivation of performers? - ✔✔Demotivates The employee uses more skills to complete a task is. - ✔✔Skill variety When the performer is involved in the task from beginning to end? - ✔✔Whole task The performer is given a task that has real significance. - ✔✔Significant work The performer has the freedom to determine the best way to work. - ✔✔Autonomy How should the GM use significant work when directing the merchandiser to do spot audits? - ✔✔Explain the feedback and consequences What is used when the HP gives freedom to the AP to run the member guest? - ✔✔Autonomy How can managers communicate they want to work with the performer to ensure success in the task? - ✔✔The feedback is clear What two factors determine the delegation of a task? - ✔✔Willingness and capability Enthusiastic and unexperienced? - ✔✔Directing Enthusiastic and experienced? - ✔✔Supporting Unenthusiastic and experienced? - ✔✔Involving
What stage of the 4 Stage Problem Solving Sequence gives performer the chance to take ownership of the problem? - ✔✔Stage 3, Final Decision Making What is the timetable difference between reinforced and joint problem solving? - ✔✔Shorter because the problem is urgent How is the managers demeanor during reinforced problem solving? - ✔✔Mentor, be more assertive What is used during the final decision-making stage? - ✔✔Directing strategy What action step is different in final decision and reinforced problem solving? - ✔✔Written expectations What behavior is expected in the termination stage by the manager? - ✔✔Clear, considerate, decisive What stage determines if the employee met agreed upon expectation? - ✔✔Stage 4, Termination What is the benefit of having a well-run FB operation? - ✔✔Complete destination by using the facility vision What is identified before levels of service are determined? - ✔✔Type of facility and expectations What is used to keep the operation running smoothly? - ✔✔Inventory, receiving, P.O systems What is food cost control? - ✔✔Procedures that regulate costs What is the formula for income spent on payroll? - ✔✔Payroll/income What must the manager consider when scheduling? - ✔✔Provide the expected service while minimizing payroll
What is the result of training and re training? - ✔✔Personally rewarding What is the best advertising for FB? - ✔✔Word of mouth What is an external intersection? - ✔✔The operation and its customers What is an internal intersection? - ✔✔The facility within itself What operates most with the FB team? - ✔✔Tournament ops What is so important that FB and tournament ops are closely tied? - ✔✔Revenue What aspect of a facility is tied to the marketing and promotion that differs from its competitors? - ✔✔Brand What is an example of and external intersection? - ✔✔Dining options What is the difference between FB and retail? - ✔✔Receiving process What is the cognitive rehearsal of an activity in the absence of muscle movement? - ✔✔Mental practice A student is unable to learn from a video, therefore they use - ✔✔internal motor imagery A student can learn from a video, therefore they use - ✔✔external motor imagery When is mental practice and motor imagery most effective? - ✔✔When used with physical practice
What is the immediate post shot routine for controlling emotions after a poor shot? - ✔✔Identify the flaw What pre shot routine problem could cause a poor shot outcome? - ✔✔Club, distance, target, alignment How should players use the post shot routine to achieve focus of playing the game? - ✔✔Accept the shot, manage emotions How should a teacher respond to a lesson getting off track? - ✔✔Accommodate the changes and meet the challenges What is included in long term player development? - ✔✔Written programs, timeline What is the purpose of instruction from long term planning? - ✔✔Goals that translate to performance What role does technology play with assisting ball flight in a lesson? - ✔✔Helps identify the error What feedback does technology provide? - ✔✔Augmented What distance will a 1-degree change hit the edge instead of the center of the hole? - ✔✔10 feet What described the launch of the ball? - ✔✔Angle, spin, speed What describes the club at impact? - ✔✔Centeredness, path, loft What occurs when teachers mentally review their instruction? - ✔✔Reflective teaching How often should teachers reflect? - ✔✔Daily
What is the least reliable way to ascertain a teacher's skills? - ✔✔Directed observation What pays the biggest dividend when improving teaching? - ✔✔Systematic observation What do routines allow teachers to do? - ✔✔Make fewer decisions in lesson, focus on learning Golf is shifting to what target? - ✔✔Entire families What is overlooked by many teachers? - ✔✔The value of their teaching program What do many teachers prefer to do before going on course? - ✔✔Observe different shots What is beneficial when determine where to start a student? - ✔✔Skill level and experience What is the most common reason to video on course? - ✔✔Pre swing errors and routines Uphill lie means the player should? - ✔✔Aim right, less loft, ball in the middle Downhill lie means the player should? - ✔✔Play back, expect the ball to go right Keeping the suspension point constant is crucial for the? - ✔✔Below the feet shot How should a player minimize grass between the club and ball? - ✔✔Steeper angle of attack What adjustments are made when hitting a flier? - ✔✔Less club, steeper, wider arc, open face Replacing a grip with one heavier result in? - ✔✔Lighter swing weight
What is the information, circumstances, or events that signal a performer to act? - ✔✔Input An employee is routinely late for the morning shift and gets reassigned to the afternoon. What is the problem? - ✔✔Negative action to a positive consequence, behavior won't stop What is the guideline for effective feedback? - ✔✔Cleary, time based, unbiased What guidelines apply when using the directing strategy? - ✔✔Clear instructions and steady feedback The convincing strategy is best used with what employee? - ✔✔Unfamiliar and hesitant What strategy makes the task easier for the hesitant performer to complete? - ✔✔Convincing What is used for an experienced but hesitant employee? - ✔✔Involving What does a manager do if they ignore the problem and hope it goes away? - ✔✔Inaction What happens when a manager makes false assumptions? - ✔✔Assume the performer is the cause What is the first step in reinforced problem solving? - ✔✔Discuss management's concern the problem isn't fixed What is the result of requiring an immediate response during the final stage of decision making? - ✔✔Resignation A semi private facility should try to? - ✔✔Break even, small profit What distinguishes a profitable facility? - ✔✔Money customers spend
Profitability is the goal of a? - ✔✔Privately managed facility Service is the goal of a? - ✔✔Equity facility Two different entrees feature the same product, this is? - ✔✔Differentiated product What way does the skills and experiences with FB enhance the golf pros career? - ✔✔Knowledge of the performance, mission, objectives What items are used to determine cost of a recipe? - ✔✔Cost of each element and # of servings What does a budget for an FB look like? - ✔✔Timeline, roster, statement of purpose What is associated with higher levels of service? - ✔✔Higher labor costs What defines good service? - ✔✔Food at right temperature and in a timely manner How is good quality service determined? - ✔✔Customer expectations and financial stability Why must the event coordinator be familiar with the FB offerings? - ✔✔Meet customer needs without making false promises A teacher determines a student relates best to internal motor imagery. What is best used? - ✔✔Focus on feeling What is a conscious experience in which a player uses their sense to create or recreate the execution of a motor skill? - ✔✔Motor imagery What is the influence of a previous skill on the current skill to be learned regardless of whether the skill is positive or negative? - ✔✔Proactive transfer
What can golfers do to get out of their way? - ✔✔Positive self talk What is the assumption for a skill development plan of individual lessons? - ✔✔Have a developed plan What guidelines should be in place for junior development? - ✔✔Fun and proper mechanics What is a misconception regarding who should teach disabled? - ✔✔Outide of golf What is established before introducing technology? - ✔✔How they prefer to learn When recording DTL, what does the club do from above and in front? - ✔✔In to out What do reflective teachers examine in addition to content? - ✔✔Their values and beliefs What is a disadvantage of directed observation? - ✔✔Based on the observer's skill level What improves the relationship between teachers and facility decision makers? - ✔✔Good communication on the impact of teaching What is the impact of properly matched shafts? - ✔✔Return to impact consistently What does 1 inch mean in swing weight? - ✔✔6 pts What adds 4 grams to the club head? - ✔✔2 pts What is the best way to compensate for poor lie angle? - ✔✔Length What improves putter for less skilled players? - ✔✔Higher MOI
What influence does lie angle have on ball flight? - ✔✔Direction If the impact mark is ½ " from the centerline, how many degrees does the club need to be bent to ensure a square strike? - ✔✔2 * Which club plays more upright as a result of changing from a shorter club to a longer club? - ✔✔Longer, driver What is the result of having a lower deflection point? - ✔✔More bow = higher launch Club make up should result from? - ✔✔Course set up and conditions What affects the direction of a putt? - ✔✔Lie angle What influences the putter loft fitting? - ✔✔Stroke tendency What effect is made by shortening a driver 1.5"? - ✔✔Down 9 pts, accuracy and flatter lie What is the result of a teacher teaching with ill fitted equipment? - ✔✔Swing fits equipment
