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PGA PGM 3.0 LEVEL 2 GOLF OPS| 549
QUESTIONS WITH 100% CORRECT
ANSWERS| 2025 | COMPLETE GUIDE
COMPLETELY SOLVED
The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F)
True
What department is considered the core business unit of most facilities?
Golf Operations
Policies and procedures are port of which support element of the golf operation's organization?
Systems
What is the most accurate description of the relationship between the facility's business plan and the golf operation?
Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual
What combination of interaction strategies would be the first choice for promoting a positive facility- wide culture?
Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
Financial
What must exist for a facility to have a positive culture?
Resources
What would a typical organizational chart of a golf operation show?
Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees. (T/F)
True
Self-assessments are an appropriate means for facility staff to align their personal goals with business goals. (T/F)
True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F)
False
What should a manager consider when determining the number of employees needed to run an operation?
Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management and customer expectations?
Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to unbiased answers
What is an example of external staff training?
Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology. (T/F)
False
What is the first step in acquiring a new technology-based system?
Assess facility needs
What are procedures?
Step by step instructions on how to implement policies and complete specific tasks
What are policies?
Guidelines and rules laid down by management that outline the course of action in various situations
Why should employees be involved in creating and revising policies or procedures?
Encourages staff to buy in to the guidelines it sets out
Cost-benefit analysis is a way to assess a promotional strategy. (T/F)
True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
Increase in sales compared to prior year
How can a facility determine the viability of a promotional program?
Cost-benefit analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting money on ineffective promotions?
Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan would be successful?
Knowing the target market and being aligned with business plan objectives
Managing play best practices are the same across facility types. (T/F)
False
When are private facilities exempt from the accommodation requirements of the Americans with Disabilities Act?
When no public play is allowed
What is an example of facility functions that need written safety procedures to insure uniform actions of staff?
Golf car use, inclement weather, medical emergencies, alcohol consumption, handling disruptive players
Under what law are golf facilities required to provide all people with goods and services on an equal basis?
Americans with Disabilities Act
Which tee time starting system can reliably prevent players from monopolizing the best tee times?
Lottery System
Which tee time starting system compensates well for no-shows?
Walk on and play
What does USGA's Pace Rating System help determine?
How quickly a foursome of average golfers should play a particular course on a busy day
What is a characteristic of an effective team?
Committed goals, open communication, clear rules, trust, effective leadership
As presented in the Golf Operations Course Manual, what must be present to achieve a key characteristic of effective teams?
Structure, who is involved, roles, team decision making
An effective manager could use the "one-minute manager" routine to assess performance, provide feedback, inform a staff person of new responsibilities, and keep staff on track in a short visit - many times less than a minute. (T/F)
True
What is an interactive calendar?
Upcoming events and actions that can be edited and seen by everyone
What activities might be included in a "one-minute manager" routine?
The days info, product info, policies and procedures, daily and weekly goals, recognition of good work
Tournament directors rely on the food and beverage operation to meet members' and guests' physical and social needs. (T/F)
True
What is a benefit of having a caddie program at a club?
Helps maintain course, cut down on cart traffic
Practice facilities should be designed so golfers will face what direction?
North or East, away from the sun most of the day
What is the most important interdepartmental relationship for the golf operations department?
Golf course maintenance
A yield management report shows the number of rounds played and the revenue generated by those rounds. (T/F)
False
Successful yield management would more likely involve target marketing of the broad customer base than of a specific player group. (T/F)
True
Demand-based pricing can be employed to change the demand curve for the use of perishable tee times. (T/F)
True
What is the yield percentage if a facility sells 180 of 240 available tee times?
75%
Managing by walking around is most effective when organizational protocols are observed, such as, limiting conversation to their direct reports. (T/F)
False
Managing by walking around gives employees the opportunity to air grievances. (T/F)
True
One of the main benefits of the interpersonal management approach to monitoring performance is to ensure policies and procedures are being followed. (T/F)
True
What is an effective means of monitoring performance while "managing by walking around"?
Observing, listening, and testing performance on an ongoing basis
What approach to management is described by observing and following up on both positive and negative employee performance?
Behavioral Management
What is the main objective of behavioral management?
Manage employee behaviors
What is the focus of the interpersonal management approach?
Keeping track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated benefits can be measured. (T/F)
True
What could be the cause of "Overall poor service" issues?
Poor systems, resources, or policies
What is an example of an operational change made in response to variances?
Changing tee time systems
When should management implement service improvements?
When the desired benefit can be clearly measured
The higher the turnover rate, the more inventory you need on hand to reach the same sales targets. (T/F)
False
Knowing the previous year's sales volume is sufficient to accurately forecast sales. (T/F)
True
Inventory should arrive one to two months prior to the anticipation of sales. (T/F)
True
The golf professional has projected $310,000 in annual merchandise sales, $205,000 for the cost of goods sold, and a turnover rate of 2.5. What is the average inventory level at cost?
$82,
What is the formula for Cost of Goods Sold (COGS)?
BOMI + New Inventory on Purchase = EOMI
In an open-to-buy plan, the sales estimates and the cost of goods estimates come from what other business management tool?
Historical data, trends, etc.
What is the main purpose of an open-to-buy plan?
How much of a particular product to buy
What information does the cost of goods sold (COGS) provide for a given period of time?
Value of goods sold, stolen, lost, or destroyed
Why must golf professionals forecast beginning of month inventory (BOMI) levels?
Can forecast their inventory levels for the year
What is the likely result of a high turnover rate?
Not enough inventory buying or selling through inventory
What is a result of low turn rate in the golf shop merchandising operation?
High quantities, high pricing, poor promotion, or stale displays
If your average inventory value is $37,000 and your annual cost of goods sold is $114,000, what is the turnover rate?
Which merchandising condition is most directly correlated with a high turn rate?
Low markup or increased sales
What does an open-to-buy reserve provide?
10 - 25% for other opportunities and unplanned purchases
Merchandise that the competition carries is a factor to be considered in the merchandise assortment plan. (T/F)
True
What is the most important consideration when evaluating the type of merchandise to purchase for your shop?
Customer needs
What is necessary for developing a MAP?
Open-to-buy plan
What are the two most important considerations when determining price points?
Competition and economic conditions
Why should core merchandise stock be the first merchandise added to the MAP?
Serves as foundation
What does "anticipation dating" refer to?
Future date payment arrangement - discount for early payment
What is one disadvantage of advance dating?
Need to carry more inventory
What is one advantage of advance dating?
Sell product at no immediate cost
What is the turnover formula?
COGS / Average inventory
What is the key tool for inventory control?
Merchandise classification
What does "complete date" indicate on a purchase order?
Last possible date that vendor can have order delivered
