Download PGA 3.0 LEVEL 2 LATEST EXAM | 317 QUESTIONS AND CORRECT ANSWERS and more Exams Business Administration in PDF only on Docsity!
PGA 3.0 LEVEL 2 LATEST EXAM | 317 QUESTIONS
AND CORRECT ANSWERS
What department is considered the core business unit of most facilities? - Correct Answer Golf Operations From a functional perspective, a vendor is what kind of resource? - Correct Answer Financial What must exist for a facility to have a positive culture? - Correct Answer Resources What would a typical organizational chart of a golf operation show? - Correct Answer Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - Correct Answer Size of facility and number of resources The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F) - Correct Answer True
Policies and procedures are port of which support element of the golf operation's organization? - Correct Answer Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - Correct Answer Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual - Correct Answer What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? - Correct Answer Involving and Supporting What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission - Correct Answer Staff is considered a tangible facility resource? (T/F) - Correct Answer True What intangible resource is key to enabling and facilitating peak performance? - Correct Answer Culture
What should a manager consider when determining the number of employees needed to run an operation? - Correct Answer Human resources it will take What should golf facilities consider doing to elevate staff performance in meeting management and customer expectations? - Correct Answer Create high performance profiles What is the advantage of asking open-ended questions during the interview process? Lead to unbiased answers - Correct Answer What is an example of external staff training? - Correct Answer Employee going to the PGA Show Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology. (T/F) - Correct Answer False What is the first step in acquiring a new technology-based system? - Correct Answer Assess facility needs What are procedures? - Correct Answer Step by step instructions on how to implement policies and complete specific tasks
What are policies? - Correct Answer Guidelines and rules laid down by management that outline the course of action in various situations Why should employees be involved in creating and revising policies or procedures? - Correct Answer Encourages staff to buy in to the guidelines it sets out What is a management tool for defining the structure of the golf operation? - Correct Answer Business planning - Policies and procedures Promotion is one of the four "Ps" of marketing? (T/F) - Correct Answer True What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - Correct Answer Brand What is an example of indirect competition to an 18-hole daily fee facility? - Correct Answer Fitness and tennis club What is an example of an attraction program at a golf facility? - Correct Answer Clinic showing new golfers how to warm up
When are private facilities exempt from the accommodation requirements of the Americans with Disabilities Act? - Correct Answer When no public play is allowed What is an example of facility functions that need written safety procedures to insure uniform actions of staff? - Correct Answer Golf car use, inclement weather, medical emergencies, alcohol consumption, handling disruptive players Under what law are golf facilities required to provide all people with goods and services on an equal basis? - Correct Answer Americans with Disabilities Act Which tee time starting system can reliably prevent players from monopolizing the best tee times? - Correct Answer Lottery System Which tee time starting system compensates well for no-shows? - Correct Answer Walk on and play What does USGA's Pace Rating System help determine? - Correct Answer How quickly a foursome of average golfers should play a particular course on a busy day What is a good pace-of-play guideline? - Correct Answer Ready golf
How can the starter positively affect the pace-of-play? - Correct Answer Educate, make players aware of guidelines Which staff member is responsible for setting the pace-of-play? - Correct Answer Starter What is a disadvantage of letting faster groups play through? - Correct Answer Slows down the original group An effective team decision-making process requires an authoritative team leader. (T/F) - Correct Answer True Effective team managers will allow their most creative people to work independently. (T/F) - Correct Answer False What is a characteristic of an effective team? - Correct Answer Committed goals, open communication, clear rules, trust, effective leadership As presented in the Golf Operations Course Manual, what must be present to achieve a key characteristic of effective teams? - Correct Answer Structure, who is involved, roles, team decision making
What is the most important interdepartmental relationship for the golf operations department? - Correct Answer Golf course maintenance A yield management report shows the number of rounds played and the revenue generated by those rounds. (T/F) - Correct Answer False Successful yield management would more likely involve target marketing of the broad customer base than of a specific player group. (T/F) - Correct Answer True Demand-based pricing can be employed to change the demand curve for the use of perishable tee times. (T/F) - Correct Answer True Pace-of-play policies are an effective means for controlling the demand curve for the use of perishable tee times. (T/F) - Correct Answer True Yield management is a process that allows a facility to maximize the total number of rounds available each day. (T/F) - Correct Answer True What can yield management predict? - Correct Answer Demand What does successful yield management produce? - Correct Answer Maximize the total number of rounds available each day
What is the formula for developing a yield management report for a given period?
- Correct Answer Rounds Played / Potential Rounds X 100 = Yield % Why is monitoring performance considered a two-part process? - Correct Answer Metrics and staff service quality What is the yield percentage if a facility sells 180 of 240 available tee times? - Correct Answer 75% Managing by walking around is most effective when organizational protocols are observed, such as, limiting conversation to their direct reports. (T/F) - Correct Answer False Managing by walking around gives employees the opportunity to air grievances. (T/F) - Correct Answer True One of the main benefits of the interpersonal management approach to monitoring performance is to ensure policies and procedures are being followed. (T/F) - Correct Answer True
When should management implement service improvements? - Correct Answer When the desired benefit can be clearly measured How does the facility's overall vision and core values help the retail manager? - Correct Answer Solidify vision and core values that support vision For which purpose are the facility's core values and vision going to be most useful to the retail manager? - Correct Answer Guide the creation of all other aspects What should increase in the retail operation to add value? - Correct Answer Quality and customer service The end of month inventory target for May is the same as the COGS for June. (T/F) - Correct Answer False The cost of good sold can be calculated if both the turnover rate and the average inventory value are known. (T/F) - Correct Answer True The BOMI predicts the dollar value of the inventory needed at the beginning of each month to reach monthly sales goals. (T/F) - Correct Answer True
The higher the turnover rate, the more inventory you need on hand to reach the same sales targets. (T/F) - Correct Answer False Knowing the previous year's sales volume is sufficient to accurately forecast sales. (T/F) - Correct Answer True Inventory should arrive one to two months prior to the anticipation of sales. (T/F)
- Correct Answer True The golf professional has projected $310,000 in annual merchandise sales, $205,000 for the cost of goods sold, and a turnover rate of 2.5. What is the average inventory level at cost? - Correct Answer $82, What is the formula for Cost of Goods Sold (COGS)? - Correct Answer BOMI + New Inventory on Purchase = EOMI In an open-to-buy plan, the sales estimates and the cost of goods estimates come from what other business management tool? - Correct Answer Historical data, trends, etc.
Given the following information, what was the turnover rate for the year? Sales $196,000 Cost of Goods Sold $140,000 Average Inventory $56,000 Glove Sales $24,000 Ball Sales - Correct Answer $36,000 Men's Shirt Sales $54,000 Rounds $20,000 2. Some OTB funds should be reserved for unforeseen opportunities. (T/F)True - Correct Answer Based on the information below, what is the open-to-buy amount for July? JULY AUGUST Sales $17,000 $12,500 COGS $12,000 $9,000 BOMI $50,000 $41,
- Correct Answer $12, What is the formula to determine OTB dollars? - Correct Answer POTB - Merchandise on order In an open-to-buy budget, how is the average inventory defined? - Correct Answer Average amount of merchandise (in cost dollars) the facility must have on hand throughout the year to meet annual sales goals What is the formula for calculating planned OTB? - Correct Answer EOMI + COGS - BOMI
What does an open-to-buy reserve provide? - Correct Answer 10-25% for other opportunities and unplanned purchases Merchandise that the competition carries is a factor to be considered in the merchandise assortment plan. (T/F) - Correct Answer True What is the most important consideration when evaluating the type of merchandise to purchase for your shop? - Correct Answer Customer needs What is necessary for developing a MAP? - Correct Answer Open-to-buy plan What are the two most important considerations when determining price points? - Correct Answer Competition and economic conditions Why should core merchandise stock be the first merchandise added to the MAP?
- Correct Answer Serves as foundation What does "anticipation dating" refer to? - Correct Answer Future date payment arrangement - discount for early payment What is one disadvantage of advance dating? - Correct Answer Need to carry more inventory
Perpetual book inventory can determine both merchandise on hand and merchandise sold. (T/F) - Correct Answer True Adopting a perpetual book inventory system replaces the need to conduct physical inventory counts. (T/F) - Correct Answer False What is a disadvantage of high turnover? - Correct Answer Keeping more inventory on hand How often should a physical inventory count be conducted? - Correct Answer Monthly or quarterly What could cause shrinkage? - Correct Answer Damage, loss, inadequate receiving, insufficient tracking Why is high turnover beneficial? - Correct Answer Increased sales, fewer markdowns End of Month Inventory (EOMI) minus COGS equals Gross Margin. (T/F) - Correct Answer False
Cost of Goods Sold plus Gross Margin equal Final Retail Sales Price. (T/F) - Correct Answer True If an item sells at the targeted markup, markup percentage and gross margin percentage will be the same. (T/F) - Correct Answer False Given the following information, what is the gross margin in dollars? BOMI $2,700 Sales $20,000 COGS $16,000 EOMI $24,500 - Correct Answer $4, If the planned markup is 15%, what would be the price of a shirt that costs the shop $30 if the Mill River Plan is used? - Correct Answer $34. If a shirt costs $30 and the markup percentage for the shirt is 50%, what would be the potential gross margin return on investment? - Correct Answer $ What is the percent markup if the cost of an item is $75 and it sells for $120? - Correct Answer 60% What is the definition of markup? - Correct Answer Difference between wholesale and intended sales price
