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People as a Key Resource in Information Systems | BU 294, Study notes of Introduction to Business Management

Material Type: Notes; Professor: Tollison; Class: Intro to Information Systems; Subject: Business; University: Mississippi University for Women; Term: Fall 2006;

Typology: Study notes

Pre 2010

Uploaded on 08/07/2009

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Key MIS Concepts
August 28 – September 1
People as a Key Resource :
oThe single most important resource in an organization is not technology, but it is
people (p. 10).
oTechnology is a tool that can help an organization produce and manage
information more efficiently. In the end, the most important thing to an
organization is what its people decide to do with the information.
oTherefore, it is important that you become a technology-literate knowledge
worker. A technology-literate knowledge worker is a person who knows how
and when to apply technology (p. 11).
oYou cannot apply technology to any given process and expect that process
instantly efficient and effective. In addition, you also must be an information-
literate knowledge worker. Information-knowledge workers (p. 11):
Can define what information they need.
Know how and where to obtain that information.
Understand the information once they receive it.
Can act appropriately based on the information to help the organization
achieve the greatest advantage.
oAlthough you may be both a technology-literate and information-literate
knowledge worker, you must also be resolved to use that information in an
ethical manner. Ethics are the principles and standards that guide our behavior
toward other people (p. 13).
Being a good knowledge worker also involves protecting yourself and
your organization from unethical people (p. 13).
Decentralized Computing and Shared Information :
oBecause most organizations have so many different people performing many
different tasks, the concepts of decentralized computing and shared information
have become very important (p. 17).
oShared information is an environment in which an organization’s information is
organized in one central location, allowing anyone to access and use it as he or
she needs it (p. 17).
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Key MIS Concepts August 28 – September 1

 People as a Key Resource:

o The single most important resource in an organization is not technology, but it is

people (p. 10). o Technology is a tool that can help an organization produce and manage information more efficiently. In the end, the most important thing to an organization is what its people decide to do with the information.

o Therefore, it is important that you become a technology-literate knowledge

worker. A technology-literate knowledge worker is a person who knows how and when to apply technology (p. 11).

o You cannot apply technology to any given process and expect that process

instantly efficient and effective. In addition, you also must be an information- literate knowledge worker. Information-knowledge workers (p. 11):  Can define what information they need.  Know how and where to obtain that information.  Understand the information once they receive it.  Can act appropriately based on the information to help the organization achieve the greatest advantage.

o Although you may be both a technology-literate and information-literate

knowledge worker, you must also be resolved to use that information in an ethical manner. Ethics are the principles and standards that guide our behavior toward other people (p. 13).

 Being a good knowledge worker also involves protecting yourself and

your organization from unethical people (p. 13).

 Decentralized Computing and Shared Information:

o Because most organizations have so many different people performing many

different tasks, the concepts of decentralized computing and shared information have become very important (p. 17).

o Shared information is an environment in which an organization’s information is

organized in one central location, allowing anyone to access and use it as he or she needs it (p. 17).

o Decentralized information is an environment in which an organization splits

computing power and locates it in functional business areas as well as on the desktops of knowledge workers (p. 17).

o The combinations of those two concepts are known as client-server computing.

The computers that store the information in the centralized location are known as servers , and the computers that connect to the servers are known as a client.

 Roles and Goals of Information Technology:

o There are six major roles and goals of information technology:  Increase employee productivity  Enhance decision making.  Improve team collaboration.  Create business partnerships and alliances.  Enable global reach.  Facilitate organizational transformation.

o Increase employee productivity :

 IT can reduce time, errors, and costs associated with processing

information in a variety of ways.

 To increase productivity, organizations often use a tool called online

transaction processing (OLTP). OLTP is the gathering of input information, processing that information, and updating existing information to reflect the gathered and processed information (p. 21).

 Another way to increase employee productivity is to place more of the

responsibility of processing transactions on the customer. One way to do this is through the use of a customer-integrated system (CIS) which places technology in the hands of an organization’s customers and allows them to process their own transactions.

o Enhance decision making :

 IT can help upper management create alternate ways to do business, find solutions to problems, or find the information they need to make a decision (p. 21).  Technology to support decision making falls into two categories:

  1. Those that help you analyze a situation and then that decision entirely up to you.

o Facilitate Organizational Transformation :

 IT can allow you to stay competitive or enter into new markets and transform the way your organization does its business.