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The pdsa cycle, also known as plan-do-study-act or pdca, is an iterative, four-stage model for problem-solving and implementing change. A detailed explanation of each stage, including recruiting a team, drafting an aim statement, describing the current context and process, identifying causes and alternatives, implementing the action plan, studying the results, and reflecting on the outcomes. By following this cycle, organizations can continuously improve their processes and increase efficiency.
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PDSA, or Plan-Do-Study-Act, is an iterative, four-stage problem-solving model used for improving a process or carrying out change. When using the PDSA cycle, it’s important to include internal and external customers; they can provide feedback about what works and what doesn’t. The customer defines quality, so it would make sense to also involve them in the process when appropriate or feasible, to increase acceptance of the end result. (If you’re unsure about, who your customers are, you may want to create a customer chain to assist in identification.) In applying PDSA, ask yourself three questions:
Assemble a team that has knowledge of the problem or opportunity for improvement. Consider the strengths each team member brings—look for engaged, forward-thinking staff. After recruiting team members, identify roles and responsibilities, set timelines, and establish a meeting schedule.
Describe what you want to accomplish in an Aim Statement. Try to answer those three fundamental questions:
Brainstorm Examine your current process. Start by asking the team these basic questions:
Using the Aim Statement created in Step B., state your desired accomplishments, and use data and information to measure how your organization meets/does not meet those accomplishments. For example: If your objective is to maximize your staff’s quality of work life, you might find evidence by surveying employees on workplace stressors. Write a Problem Statement Write a problem statement to clearly summarize your team’s consensus on the problem. You may find it helpful to prioritize problems, if your team has identified more than one, and/or include a justification of why you chose your problem(s).
Analyze Causes For the problem in your problem statement, work to identify causes of the problem using tools such as control charts, fishbones, and work flow process maps. The end of the cause analysis should summarize the cause analysis by describing and justifying the root causes.
Stage 4: Act