Patient-centered care is a healthcare approach that emphasizes respecting and responding to individual
patient preferences, needs, and values to ensure that patient values guide all clinical decisions. This
model involves actively involving patients in their own care, encouraging open communication, shared
decision-making, and collaboration between the patient and healthcare team. It focuses not only on
treating illness but also on promoting overall well-being by considering emotional, cultural, and social
factors. Key elements include compassion, empathy, coordinated care, and providing education that
empowers patients to manage their health. Patient-centered care leads to improved health outcomes,
higher patient satisfaction, and stronger provider-patient relationships.
A 58-year-old male with newly diagnosed type 2 diabetes visits a primary care clinic. He is
anxious about starting insulin therapy and expresses concern about how it will affect his work as
a truck driver. He also mentions that he prefers natural remedies and is wary of medications.
Patient-Centered Care Approach:
1. Active Listening & Respect for Preferences:
The nurse practitioner (NP) takes time to listen to the patient’s concerns without
judgment, acknowledging his anxiety and validating his preference for natural
approaches.
2. Shared Decision-Making:
Instead of immediately recommending insulin, the NP discusses alternative options such
as lifestyle changes, oral medications, and the possibility of delaying insulin if blood
sugars improve. They create a plan together that includes gradual changes to his diet and
an exercise routine compatible with his job.
3. Education & Empowerment:
The NP provides education about diabetes in clear, non-technical language and gives
resources on diet, glucose monitoring, and signs of complications. The patient is also
offered follow-up appointments with a diabetes educator and a dietitian.
4.
