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PA Appraisers License Exam with 100%
Correct Answers 2023
How is a diamond condition fixed? - Correct Answer-By pulling the damage for length. Diamond is a length condition. When measuring a unibody vehicle, it is discovered that the left front rail is 111mm from spec in width. What condition is this? - Correct Answer-Width is calculated from the center out, so a value of - 111mm on the left rail shows sway to the right and in toward centerline. A collision damaged vehicle is discovered to be down in height at opposite end of the center section. - Correct Answer-Twist condition. When diagnosing the damage to a full frame assembly on a sport utility vehicle, it is determined that the left side frame rail is higher than the right side frame rail. Technician A says the damaged state is known as a twist condition. Technician B says a sway condition exists. Who is right? - Correct Answer-Tech A. When a frame rail's relationship to the vehicle centerline is changed, such as pushed either to the left or right, the condition is known as sway. "Twist" is referred as the condition of the frame when entire sections are driven higher or lower than the opposite side. Metal fillers contain different ingredients that provide fillers with special properties. - Correct Answer-Fiberglass offers more resistance to moisture HSLA - Correct Answer-High Strength Low Alloy When replacing the floor pan in the trunk area, what joint should be used to join the new pan to the existing floor? - Correct Answer-An overlap joint When acoustical foam is removed during the repair: - Correct Answer-It must be replaced with acoustical foam. When setting up a three-dimensional measuring system, it should be setup on an undamaged area. - Correct Answer-Starting in the center section is the correct method. What is the plastic Black box in rear of the car? - Correct Answer-Vapor Canister
Grinding or squeaking from wheel is a sign of what? - Correct Answer-Bad Bearings The insurance commissioner is responsible for everything except? - Correct Answer- Endorsing an insurance company How do you tell when a ball joint is bad? - Correct Answer-Measure fixed points from knuckle to rotor What makes the windows go up and down? - Correct Answer-Window regulator What panel needs to get removed is there is damage to the quarter panel? - Correct Answer-The taillight Actuator - Correct Answer-Tells something to do something Sensor - Correct Answer-Take reading and tell when something is wrong What is Urethane Paint? - Correct Answer-Better than acrylic, extremely durable, and resists chipping; easier to apply What makes up the body of the vehicle? - Correct Answer-Anything that is welded together Who has the first right to salvage? - Correct Answer-The insurer What components make up a unibody? - Correct Answer-Last answer, longest answer on exam question What needs to be on an appraisal? - Correct Answer-A license number The photo of the Buick sedan with a rear fixed axle: - Correct Answer-Two wheel alignment What are the two most common types of engines? - Correct Answer-V and inline What are the two types of vehicle bodies? - Correct Answer-Conventional full frame and Unibody/Unitized construction What does PCV stand for? - Correct Answer-Positive Crankshaft Ventilation What zones are on a Unibody frame? - Correct Answer-Crush zones
fuser, plastic welder What does the photo of the BMW SUV with the independent suspension need? - Correct Answer-needs a 4 wheel alignment What dives the floor pan strength? - Correct Answer-The Inner rocker panel What is the EGR Valve? - Correct Answer-Exhaust Gas Recirculation- regulates the flow of exhaust gas into the intake The voltage goes from the distributor to the cylinder by - Correct Answer-The spark plugs If you have to remove tail light, what is removed first? - Correct Answer-The interior trim What kind of suspension is on the Toyota pick-up truck? - Correct Answer-Leaf spring What tool fixes tailpipe damage? - Correct Answer-The tailpipe expander What can commisioner impose administrative penalties for? - Correct Answer-Violating rules If only the dog leg is damaged, what do you allow for? - Correct Answer-Sectioning What must you consider to finish a bumper with minor scratches (gray car)? - Correct Answer-Blend into quarter panel How do you repair a headlight with scratches? - Correct Answer-Sand paper and buffering If replacing a door with tint...? - Correct Answer-LKQ Door could be marked up in price What comes with the floor? - Correct Answer-Rails What is the max fine for violating insurance law? - Correct Answer-$ How old to be an appraiser? - Correct Answer- 18 Why dpm't you finish the quarter panel and bumper the same? - Correct Answer- Because the are made of different materials What is a serpentine belt? - Correct Answer-continuous belt that drives multiple devices
in the engine (alternator, power steering, water pump, and AC compressor) Why is it important to check the firewall? - Correct Answer-To minimize electrical issues On the picture with the car with the damaged hood - Correct Answer-damage is in the crumple zones How many days do you have to inspect a vehicle? - Correct Answer-5 working days What is the controlled explosion in the engine that provides power to the vehicle? - Correct Answer-Internal combustion What is the term for a worn rotor? - Correct Answer-Scoring What can you adjust on wheel alignment? - Correct Answer-Camber, Caster, Toe Can you use abbreviations on estimates? - Correct Answer-Yes if an explanation is included Car is hit from behind the exhaust pipe? - Correct Answer-Kink in the exhaust pipe The Worn gear connects to the - Correct Answer-Sector Gear What holds the sides of the dashboard together? - Correct Answer-Cowl Side Panel What are two main components on a door shell? - Correct Answer-Inner and outer door panels Who has the first right to salvage - Correct Answer-The insurer What is a timing belt? - Correct Answer-Part of the internal combustion engine that handles the rotation of the crankshaft and camshaft What makes airbags deploy? - Correct Answer-Crash OR impact sensors. Answer is not crash detection sensor. What is the white box in the front of the car? - Correct Answer-Washer fluid reservoir What is not covered on a commercial policy? - Correct Answer-Expected/intended injury What is a CV joint? - Correct Answer-Constant Velocity Joint- located at either end of the axles and transmits power while enabling suspension movement
D&R stands for - Correct Answer-Drop and reconnect What does the Driveshaft do? - Correct Answer-Connects engine to a differential on rear or 4 wheel drive vehicles What makes up the head lamp assembly? - Correct Answer-Lamp, bulb, lens, and frame What is the vehicle header? - Correct Answer-Structural roof beam between front windshield and rear window What is the stated amount on a commercial policy? - Correct Answer-Policy limit, ACV, or like kind and quality whichever is less What is a transfer case? - Correct Answer-Part of the drive train or 4 wheel/all wheel drive Purpose of Energy absorbers - Correct Answer-Developed to reduce collision shock Oxygen sensor - Correct Answer-Monitors the amount of Oxygen in exhaust Catalytic Converter - Correct Answer-Canister in exhaust system reacts chemically with exhaust to reduce harmful emissions Concealment - Correct Answer-Insured does not reveal material fact and makes false statements What is special/unique about the In-Line Engine - Correct Answer-Straight Where is the sill located? - Correct Answer-On top of the interior of the rocker panel? Why would you not blend the quarter panel is the bumper is damaged? - Correct Answer-Heat needs to CURE the paint How to make paint shiny and match the other panels? - Correct Answer-Wet sand and buffer Indirect loss of Side door damage - Correct Answer-Answer is NOT airbags; Would be further away from impact area Why is LKQ better for a certain scenario - Correct Answer-Trim is ready to be used already
What do you use to put on under-side of rocker panel and quarter panel to protect? - Correct Answer-Gravel guard Checking to make sure airbag is good - Correct Answer-Answer is SRS Diagnostic; NOT inspection What is the tint on under-side of the car paint? - Correct Answer-Overspray Green car with damaged circled in green - Correct Answer-is from collision- not UPD How much time should you allow for panel straightening? - Correct Answer-2 Hours What should you disconnect when you have to weld? - Correct Answer-ECM or electricity/battery What would be cause for replacing a wheel? - Correct Answer-Deep scratch What makes up a deck lid? - Correct Answer-Entire deck lid with hinges come separately When ordering the parts below, what must you consider - Correct Answer-If the floor pan is included with the rail What kind of pull to fix quarter panel dent/damage? - Correct Answer-Mini frame bench Scion tire- all black and edges were scraped; what kind of wheel is this? - Correct Answer- Aluminum What 2 things send power to a manual engine? - Correct Answer-Clutch and driveshaft what kind of metal does NOT allow for welding and heat? - Correct Answer-High Strength Steel Tempered Glass - Correct Answer-§ Disintegrates upon impact into dull-edged pebbles § Tempering makes glass 5-10x stronger than non-tempered glass § Tempered glass is processed through a special heating and quickly cooled process Laminated windshield glass serves the safety of the vehicle and occupants because - Correct Answer-§ Laminated glass consists of a double layer of glass with a thin sheet of vinyl in between.
There are two main types of control for multi-port systems. - Correct Answer-Sequential multi-port fuel injection: Each injector opens just before the intake valve for its cylinder opens Front outer components of a vehicle are: - Correct Answer-§ Front bumper assembly § The grille § Lamps § NOT: Windshield. The windshield is a "side component" Front end sheet metal components are: - Correct Answer-Grille, hood, and fenders Front end exterior includes the following: - Correct Answer-Fascia, fenders, hood, and cowl panel On a front wheel drive car, the front wheels are attached to: - Correct Answer-Half shafts
- The front passenger airbag is usually located: - Correct Answer-above the glove box What part in a rear wheel drive vehicle sends power to the differential? - Correct Answer-Drive shaft. (Sends power from the transmission to the differential.) With this type of brake system, the driver must keep his or her foot pressed firmly on the brake pedal until the vehicle stops. - Correct Answer-ABS (Anti-lock braking system). The ABS system pumps the brake automatically. What does a connecting rod connect? - Correct Answer-The piston to the crankshaft What chemicals react to inflate a car's airbag - Correct Answer-Sodium Azide (NaN3) and Potassium Nitrate (KNO3) reacts to produce nitrogen gas. A drum brake does not include: - Correct Answer-§ Brake shoes § Caliper § Brake linings § Brake backing plate The two main components of a disc brake are the: - Correct Answer-Caliper and disc (rotor) The sound-deadening panel that is sometimes attached to the inner hood panel is the: - Correct Answer-Insulator pad
What is a "ball joint"? - Correct Answer-A suspension component that allows for pivotal and rotational movement of the wheel. What body part is located under the doors? - Correct Answer-Rocker panel ECM - Correct Answer-Electronic Control Module Components of the exhaust system - Correct Answer-Exhaust pipes, exhaust manifold, catalytic converter, muffler, tailpipe What is NOT included in a rear McPherson strut suspension system? - Correct Answer- § Upper control arm § What are the three most commonly used suspension systems? i. MacPherson, Independent, Chapman What is the purpose of an auto's thermostat? - Correct Answer-To block the flow of coolant to the radiator until the engine has warmed up. In a manual transmission the engine is connected to the transmission by: - Correct Answer-The clutch In an automatic transmission, the engine is connected to the transmission by: - Correct Answer-The torque converter The one piece unit, which holds the headlamp assembly, consists of: - Correct Answer- Lamp, bulb, lens, and frame Which engine part supplies the spark that ignites the air-fuel mixture? - Correct Answer- Spark plug A vacuum booster is a component of: - Correct Answer-The braking system. The vacuum booster makes the brake pedal easier to press. On a unibody car, the pillars are also known as - Correct Answer-§ A pillar - Hinge § B pillar - Center § C Pillar - Lock There are two basic full frame designs. - Correct Answer-§ Ladder § Perimeter There are three full frame rail configurations - Correct Answer-§ Open "C" channel § Closed "C" channel
wheel What type of headlamp features a lens that is specifically designed for the auto model and contoured to its requirements for improved aerodynamics? - Correct Answer- Composite What tells the automatic transmission how fast the car is going? - Correct Answer-The governor Thermal Polyolefin plastic - Correct Answer-TPO In an automatic transmission, the shift lever connects to the: - Correct Answer-manual valve Which part of the vehicle converts AC power to a direct current (DC)? - Correct Answer- Alternator The amount of time the fuel injector stays open is called: - Correct Answer-Pulse width In rack and pinion steering, what moves the rack? - Correct Answer-Pinion gear Window glass fits into components called: - Correct Answer-§ Sides: Run channel § Bottom: Sash channel When appraising salvage, all of the following must be provided by the consumer EXCEPT: - Correct Answer-Date and location of receiving the salvage bids In the event of a TL on a commercial auto policy with the "stated amount" endorsement, the amount payable would be: - Correct Answer-The policy limit, ACV, or LKQ, whichever is less. In the case of a total vehicle loss, the adjuster will pay the insured: - Correct Answer-§ Use the most recent publication of an "Official used Car Guide" § Replacement value of a vehicle in LKQ if current model year. § Use the dealer quotation method. If the salvage value is listed, the appraiser must disclose to the consumer in writing: - Correct Answer-§ The name & address of each salvage bidder. § The amount of the bid. § The expiration date of each salvage bid known.
Define ACV (Actual Cash Value) - Correct Answer-§ The replacement cost less depreciation. If an appraiser uses the guide source method in determining a vehicle's value, which of the following does not apply? - Correct Answer-§ The insured's auto physical damage deductible § The cost of the repair or damage What is not included in the calculations of a property loss negotiation? - Correct Answer- § The value of the salvage. Salvage belongs to the insurance company. Once completed, a total loss evaluation report must be sent to the consumer by the appraiser within: - Correct Answer-§ 5 working days Anyone who threatens, forces or corruptly influences, obstructs or impedes the due and proper administration of the fraud law relating to the insurance business may be fined and/or imprisoned up to: - Correct Answer-10 years An appraiser is permitted to receive, directly or indirectly, any gratuity or other consideration in connection with his appraisal services from: - Correct Answer-§ His customer, but only If self-employed An attorney will provide notice of deposition to an individual when the attorney wishes to secure from that individual: - Correct Answer-§ A recorded statement under oath A policy has replacement cost for damaged carpet and counter tops. If replacement will not match up in quality and appearance with the undamaged property, what must the adjuster do? - Correct Answer-§ Replace the damaged carpet and countertops and some of the undamaged property within reasonable site lines Anyone who threatens, forces or corruptly influences, obstructs or impedes the due and proper administration of the fraud law relating to the insurance business may be fined and/or imprisoned up to: - Correct Answer-10 years All of the following are claim settlement options for property, EXCEPT: - Correct Answer-Value as established by the insurer. Unless prevented by intervening circumstances, once the assignment to the appraiser has been made, inspection of the vehicle must be made within: - Correct Answer- 6 working days Which of the following is considered a "collision" loss? - Correct Answer-§ Riot
§ NOT: Damage resulting from the collision of the truck carrying a covered auto with another vehicle. An accident reconstructionist is an expert used by insurance companies and plaintiff lawyers to: - Correct Answer-Thoroughly examine the accident scene and conduct the appropriate tests to reach a reasonable conclusion as to causative factors. Standards for prompt investigations and fair and equitable settlements: - Correct Answer-Unreasonable travel: No person may require a claimant to travel unreasonably either to inspect replacement vehicles, to obtain a repair estimate or to have the motor vehicle repaired at a specific repair shop. An application for an appraiser license may be denied for: - Correct Answer-§ The applicant has been denied a license or has had an existing license revoked in another state. § The applicant has pleaded guilty, entered a plea of nolo contendere or has been found guilty of a felony in a court of competent jurisdiction, or has pleaded guilty, entered a plea of nolo contendere or been found guilty of criminal conduct which relates to the applicant's suitability to conduct motor vehicle appraisals. § The applicant does not possess the professional competence and trustworthiness required to engage in conducting motor vehicle appraisals. Which of the following terms would be closely associated with estoppel? - Correct Answer-Waiver. Under estoppel, a principal waives the right to assert a fact that is inconsistent with a fact asserted by its agent. Which of the following statements is NOT correct regarding proof of loss? - Correct Answer-It is completed at the option of the insured. If an adjuster takes a statement from a claimant, witness, or insured, and the claimant, witness, or insured requests a copy of the report, the adjuster must: - Correct Answer- Provide a free copy, along with a transcript. Any applicant who fails to pass the appraiser examination will not be eligible to retake an examination for: - Correct Answer-30 days. An insured would like to cover hired autos under his commercial automobile policy. How can this be accomplished? - Correct Answer-By adding symbol 8 to the declarations page Under a commercial auto policy, which provides the broadest coverage? - Correct Answer-§ Comprehensive
§ NOT: Named perils, Broad named perils. What qualifies for the Transportation Expense coverage? - Correct Answer-§ Car rental fees incurred due to damage to the covered auto. § Loss of use expenses for which the insured is liable because of damage to the covered auto. A release becomes settled when: - Correct Answer-The settlement check is cashed. In PA, a consumer reporting agency may list all of the following information about a consumer: - Correct Answer-§ Adverse credit information occurring within 5 years before the report. § Bankruptcies predating the report by less than 10 years. § Judgments or arrests occurring within 7 years before the report. § NOT: Medical information. Who is an "insured" under a personal auto policy? - Correct Answer-§ The owner of the vehicle and spouse § A relative living in the household § A person that has permission to operate the vehicle § NOT: A person who does not have permission to operate the vehicle What is the appraiser allowed to do if the vehicle is not listed in any source guides because of age or antique? - Correct Answer-§ Use the dealer quotation method § Secure at least two quotations from dealers § Offer the highest quotation in the offer of settlement § NOT: Offer the lowest quotation in the offer of settlement The appraisal must contain: - Correct Answer-§ The dollar amount of the appraisal § A statement that costs above the appraised amount may be the responsibility of the vehicle owner § A statement that there is no requirement to use any specified repair shop. § NOT: The loss of use or rental value of the vehicle. What does the term "convolution" mean? - Correct Answer-The condition in which a structural member folds like an accordion. Garagekeepers specified causes of loss coverage would apply to: - Correct Answer-§ Fire, Theft, Vandalism § NOT: Windstorm
Under a business auto policy, the deductible that applies to comprehensive does not apply to losses caused by: - Correct Answer-Fire or lightning Appraisers may secure or use repair estimates that have been obtained by the user of: - Correct Answer-Personal inspection only. Responsibilities of the insured: - Correct Answer-§ Protect the property from further damage § Call the police in case of a theft § Cooperate with the insurer Who determines legal liability? - Correct Answer-The court/jury/judge; NOT the insurer. Coinsurance Clause: The insured has a building worth $200,000 and insures it for $80,000. The policy contains an 80% coinsurance clause. What will the insured pay in the case of a $50,000 partial loss? - Correct Answer-$25,000. The insured should insure 80% of the building, or $160,000. Since he only insures $80,000 or 50% of the required amount, he only receives 50% of the payment. Exception: In the case of a total loss, the insured would receive the $80,000 as the coinsurance clause only affects partial and not total losses. The dimensions manual should be checked to see how... - Correct Answer- asymmetrical dimensions are noted. When a vehicle is removed from the booth six hours after painting... - Correct Answer- the gloss has diminished. Why should booth fillers be changed? - Correct Answer-Overspray that is trapped in the spray booth will settle on the finish, causing a dull film. Moveable glass on a vehicle is connected to... - Correct Answer-a sash using the bolt- through method. The glass needs to be adjusted. How are glass adjustments made? - Correct Answer-fasteners that hold the sash to the guide channel, not at the fasteners holding the sash to the glass. Which part holds the side window in place? - Correct Answer-Sash guide (A plastic clip that holds the window in place allowing the window to raise/lower.)
A technician has to adjust the hinged glass on a van. Which of the following is an acceptable adjustment method? - Correct Answer-BOTH: Shimming and bending the hinge AND adjusting the fasteners. Regarding sectioning: - Correct Answer-§ It should never be performed in a crush zone area, as this will change the crash characteristics of the vehicle. § When using recycled parts, the parts should first be checked for dimensional accuracy. Tolerance in terms of measurements can vary by as much as 5mm on undamaged models. Can it be acceptable to have a 5mm discrepancy on a control point of any vehicle? - Correct Answer-Depends on the vehicle. Any point on a vehicle should vary from spec no more than ½ mm. An Improperly applied epoxy primer can lead to - Correct Answer-Sand scratch swelling, color bleeding, and peeling. A technician has to order a door skin. What is included with the door skin? - Correct Answer-Nothing else will be included. A FWD vehicle was damaged in a collision with the right front wheel taking most of the impact. The estimate lists the replacement of the tire, wheel, steering knuckle, and subframe. The CV-joint boot is not ripped. Should the CV-joint be replaced? - Correct Answer-Possibly. The condition of the boot is not an indication of damage to the CVjoint. A tram, tape, and centering gauges are being used to quick reference a unibody vehicle. What should be used to determine vehicle centerline? - Correct Answer-§ Centering gauges use centering pins to locate centerline. § A tram is used to make point-to-point measurements. Padded dashes can be repaired using: - Correct Answer-§ Airless plastic welder § Adhesives Damage to car's upper tie bar would be considered: - Correct Answer-Structural damage What type of auto part might be found in a salvage yard? - Correct Answer-LKQ or Like- Kind-Quality On a unibody vehicle, it is discovered that the driver's door drops when opened. Technician A says this is inertia damage in the cowl area. Technician B says that since
