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Communication is a process, which involves sharing of information between people through a continuous activity of speaking, listening, and understanding. Communication is important factor in business management. This lecture includes: Overcoming, Communication, Barrier, Strength, Reduce, Identification, Listener, jump, Conclusion, Resistance, Identify
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In order to overcome communication barriers it is important first, to recognize the most common communication barriers and then, understand their negative impact on communication. Broadly classifying the barriers: there are three kinds of communications barriers, which are: Sender- message, physical, and listener-receiver. When effective exchange of understanding is not taking place, one or more of these barriers is getting in the way. When a barrier is present in a communication exchange, communication will suffer to some degree. The figure below illustrates the strength of the three barriers in relationship to our attempt to identify and reduce them. The figure illustrates that physical barriers are the easiest to identify and reduce or eliminate while the listener barriers are most often the hardest to identify and reduce or eliminate. Acceptance of the responsibility of communication breakdown is quite a different matter. It is difficult to get anyone to admit that they might be the cause of ineffective communication. A sender feels that most communication problems are the fault of the listener or receiver. These people are not anxious to confess that they might be the cause of communication barriers. The same is true with the listeners. A listener feels that most communication problems are a result of sender or message caused communication barriers. They show little interest in accepting responsibility for poor or inadequate communication. LISTENER BARRIERS These barriers relate to the listeners mind set. Typical mind sets of listeners include not paying attention or daydreaming. The listener generally exhibits resistance toward the sender and/or the message. Listener resistance can also be characterized as uneasy communication, perhaps even confrontational communication. Examples of listener barriers include:
reviews or review of inadequate performance, the receiver may feel resistance at the start of the exchange process. The title Listener Barrier fixes ownership of this barrier with the listener. Even so, it is the sender’s responsibility to achieve understanding and therefore, the sender’s responsibility to recognize and take action to overcome these barriers. Because the ownership of this barrier is with the listener, there tends to be reluctance by the sender and receiver (listener) to deal with (neutralize) this barrier. Following are some reasons: