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Various aspects of operations management, including tasks performed at hard rock café, reasons to study operations management, ethical and social challenges facing operations managers, achieving competitive advantage through operations, operations strategy development, quality management, product design considerations, and various operations management concepts and techniques. A comprehensive overview of the key topics in operations management, making it a valuable resource for students and professionals interested in understanding the fundamental principles and practices of this field.
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CHAPTER 1: Introduction to Operations Management TRUE /FALSE
MULTIPLE CHOICE
d (Why study OM? moderate)
d. 79% e. 90% d (Operations in the service sector, moderate)
c. Each manufacturing employee now produces about 20 times more than in 1950 d. All of the above are true. e. None of the above is true. d (Operations in the service sector, moderate)
a. 32.5 boxes/hr b. 40.6 boxes/hr c. 62.5 boxes/hr d. 81.25 boxes/hr e. 300 boxes/hr b (The productivity challenge, moderate) {AACSB: Analytic Skills}
e. none of the above d (The productivity challenge, moderate)
CHAPTER 2: Operational Strategies TRUE /FALSE
MULTIPLE CHOICE
c. home-based or cottage industry d. areas that do not meet U.S. standards for workplace safety and pollution e. none of the above a (A global view of operations, moderate) {AACSB: Multiculture and Diversity}
b. The functional areas develop their functional area strategies. c. The functional areas develop their supporting missions. d. The ten OM decision areas are prioritized. e. Operational tactics are developed. c (Developing missions and strategies, moderate)
a. A firm manufactures its product with less raw material waste than its competitors do. b. A firm's products are introduced into the market faster than its competitors’ products are. c. A firm's distribution network routinely delivers its product on time. d. A firm offers more reliable products than its competitors do. e. A firm advertises more than its competitors do. d (Achieving competitive advantage through operations, moderate)
e (Achieving competitive advantage through operations, easy)