Download Operations Management - C215 Chapter Quizzes (4, 5, 7, 9, 10, 11, 12, 13) and more Exams Production and Operations Management in PDF only on Docsity!
Operations Management - C
Chapter Quizzes (4, 5, 7, 9, 10, 11, 12,
13)/update 2024
Which of the following is not characteristic of TQM? Inspecting products after they have been made a. Identifying and correcting the root causes of quality problems b. Encompasses the entire organization c. Attempts to embed quality in every aspect of the organization d. Concerned with technical aspects of quality - a A quality circle is a. An approach for the use of control charts b. An award for quality improvements c.An inspection stamp found on meat d. A team of volunteer production employees and their supervisors who meet regularly to solve quality problems e. A symbol used on flow charts - d The important thing in Quality Function Deployment competitive evaluation is a. To evaluate the financial strength of competitors b. To identify customer requirements that should be pursued and how we fare relative to our competitors c. Speed of introduction d. The number of competitors e. Knowing our product well - b One common name for TQM based team work is: a. quality department b. quality support group c. quality circle
d. quality team e. team one - c For a cause-and-effect diagram, causes could be related to all of the following except a. Analysis b. Materials c. Measurements d. Machines e. Workers - a Quality at the source is the belief that it is far better to _______ quality problems and _____ them than to discard defective items after production. a. uncover the person generating, fire b. uncover the source of, correct c. discover new methods of, implement d. discover new processes of, implement e. allow returns of, fix - b What was the first US company to receive the Deming Prize? a. IBM b. Microsoft c. Wal-Mart d. AT&T e. Florida Power & Light - e Who developed quality control charts? a. Walter Shewhart b. W. Edwards Deming c. Joseph Juran d. Phillip Crosby e. Genichi Taguchi - a
The strength of the relationship between customer requirements and product characteristics is shown in the __________ matrix a. Trade off b. Product c. Relationship d. Strength e. Inverse - c The last step in constructing the house of quality includes a. Determining how to advertise b. Setting targets for our own product c. Determining how to attack our competitors' products d. Designing the product e. Comparing results with past sales - b Cause-and-effect diagrams are often called a. Checklists b. Scatter diagrams c. Pareto analysis d. Fishbone diagrams e. Histograms - d The Baldrige Award is intended to a. Demonstrate that American companies are better than their foreign competitors b. Certify suppliers c. Reward and stimulate quality initiatives d. Focus national attention on manufacturing e. Add structure to TQM - c The purpose of the International Organization for Standardization is to a. Certify all suppliers worldwide
b. Establish international quality standards c. Spread European standards worldwide d. Certify products e. Streamline documentation - b Who is famous for his "14 Points?" a. Walter Shewhart b. W. Edwards Deming c. Joseph Juran d. Armand Feigenbaum e. Genichi Taguchi - b Juran stressed that quality improvement should be continuous as well as a. Unique b. Novel c. Retroactive d. Breakthrough e. Ongoing - d Suppose that you have a system with one component and two backups. What is the formula for the reliability of the system? a. P(1st works) + [P(1st fails)][P(2nd works)] + [P(1st fails)][P(3rd works)] b. [P(1st works)][P(2nd works)][P(3rd works)] c. [P(1st works)] + [P(2nd works)] + [P(3rd works)] d. P(1st works) + [1 - P(1st fails)][P(2nd works)] + [1 - P(1st fails)][P(3rd works)] e. 1 - [P(1st fails)][P(2nd fails)][P(3rd fails)] - e One common definition of quality is __________ which focuses on measuring how well the product or service meets targets and tolerances determined by its designers. a. Fitness for use b. Value for price paid
Studying business practices of companies considered "best in class" is called a. Pairwise comparison b. Benchmarking c. Competition d. Dreamscaping e. Discouraging - b The cost of defect correction a. decreases the further along the product is in the development phase b. is less costly the earlier they are corrected c. is not a factor in management quality decisions d. is only considered in the planning or strategic phases e. is always passed on to the consumer - b Costs of quality inspections, testing, test equipment, and labs are examples of __________ costs. a. Internal failure b. External failure c. Apprisal d. Prevention e. Replacement - c According to Dr. Taguchi's view of quality a. as conformance values move toward the target, loss increase as a quadratic function b. as conformance values move away from the target, loss decreases as a quadratic function c. as conformance values move away from the target, loss increases as a quadratic function d. as conformance values move toward the target, loss decreases as a quadratic function e. as conformance values stay steady, loss decreases as a quadratic function - c Warranty claims, customer complaints, and costs of litigation are examples of __________ costs. a. Internal failure
b. External failure c. Apprisal d. Prevention e. Replacement - b It wasn't until what year that the first major ISO 9000 changes occurred? a. 1997 b. 1998 c. 1999 d. 2000 e. 2001 - d Where is the Deming prize awarded? a. US b. Japan c. England d. Germany e. Canada - b ISO 14000 may become an important set of standards for promoting a. increased international standards b. increased hazardous waste standards c. environmental responsibility d. product quality e. supplier awareness to quality - c Which of the following are examples of TQM tools for solving quality problems? a. cause-and-effect diagrams, flowcharts, hammers b. flowcharts, checklists, control charts, financial reports c. control charts, ruler, scatter diagrams, levels d. cause-and-effect diagrams, Pareto analysis, histograms, calculator
Which of the following is not a remedy for the bullwhip effect? a. Allocate units based on past demand b. Price stabilization c. Base forecasts on demand coming from the immediate downstream customer d. Eliminate order batching e. Information sharing - c Consider a packaged milk products supply chain. A lumber company provides wood to a paper mill, who supplies cardboard to a container manufacturer, who supplies containers to the milk products manufacturer. The lumber company is: a. a tier one supplier. b. a tier two supplier. c. a tier three supplier. d. a tier four supplier. e. not in the supply chain. - c _________________ crossdocking is the receiving and consolidating of inbound supplies to support just-in-time manufacturing. a. Transportation b. Manufacturing c. Warehouse d. Distributor e. Retail - b Companies want a supply chain that makes it possible to: a. manage all suppliers' development costs. b. manage and adapt to all of the business dynamics. c. manage distribution display. d. manage distribution outlet retail prices. e. manage customer demands. - b When do rationing and shortage gaming occur?
a. Supply exceeds demand. b. Demand exceeds supply. c. Government contracts are awarded. d. Transportation workers go on strike. e. Marginal revenue exceeds marginal cost - b A recent change in supply chain management has been the: a. need for faster computers. b. green supply chain management requirement. c. requirement for advanced educational degrees. d. increased government regulation. e. need for smaller ocean transportation methods. - b Which of the following typically represents the beginning of a supply chain? a. Wholesalers b. Retailers c. Manufacturers d. External suppliers e. Inspectors - d What does EDI stand for? a. Easy data interchange b. Electronic door interface c. Electronic detachable interface d. Elementary data integration e. Electronic data interchange - e Which term refers to inaccurate or distorted demand information created in the supply chain? a. Battle axe effect b. Cobra effect c. Bullwhip effect
Net marketplaces are designed to: a. bring together only internal resources. b. bring together limited external resources. c. bring together significant number of purchasing firms. d. limit the number of daily transactions. e. limit cyber security risks. - c Online retailing, or B2C, has shifted: a. the cost of doing business. b. the power from the suppliers to the consumers. c. the way the internet works. d. internal corporate power to the IT department. e. corporate funding levels to the IT department. - b Due to globalization, which of the following are not some commonly shared ocean shipping logistical characteristics? a. goods arrive in larger quantities b. greater break-bulk activity is required c. crossdocking is required d. typically have higher inventories e. longer port times occur - c In the affiliate revenue model, companies receive a referral fee for: a. providing advertising space on their web site b. selling customer information to others c. executing a transaction d. directing business to an "affiliate" e. monthly subscription charges - d According to the textbook, the larger cargo ships created the negative result of?
a. increased per pound shipping charges b. increased CO2 emissions c. decreased operating costs d. longer port times e. increased in transition times - d Which of the following does the textbook not identify as an Internet regulatory issue or concern? a. taxation b. bandwidth c. copyright infringement d. censorship e. public safety - b From the textbook, leveraging core competencies is about a. sharing knowledge b. employing the highest knowledge worker c. correctly outsourcing a function d. developing new educational opportunities e. installing new IT systems - a Services offered by the warehouses can improve customer service by a. stock piling more parts b. reducing the number of parts in inventory c. locating 'off shore" to reduce costs d. moving goods closer to the customer e. using TL size loads only - d What is the common term for a process of developing a long-term relationship with a supplier based on mutual trust, shared vision, shared information, and shared risks? a. Marrying b. Cohabitating
d. simuldocking e. transferdockin - a Which of the following is not an argument in favor of having a single supplier? a. Quantity discounts may be achieved. b. Partnering becomes more possible. c. Consistency of input materials is achieved. d. Probability of assured supply is better. e. Deliveries can be scheduled more easily. - d Which type of technology provides "point-of-sale information?" a. Automatic guided vehicles (AGV) b. Automatic storage and retrieval systems (ASRS) c. Barcode scanners d. Flexible manufacturing systems (FMS) e. Computer aided design/computer aided manufacturing (CAD/CAM) - c Which of the following is not a "greening" requirement for both suppliers and distributors? a. carbon emission footprint reduction b. increased transportation costs c. use of sustainable farming d. agreeing not to use specified materials e. use or nonuse of specific technologies - b To address ethics in SCM, which of the following organizations created a set of principles and standards to guide purchasing employees? a. ISO 9000 b. PMI c. ISM d. TQM e. ISO 14000 - c
Which of the following are examples of traditional measures of SC performance? a. ROI, Market share, size of trucks b. Profitability, weeks of supply, customer calls c. ROI, Inventory surplus, absenteeism d. Revenue growth, market share, ROI e. Costs, expenses, earned value - d JIT is applies to a. only the manufacturing organization b. only the service organization c. both the manufacturing and service organizations d. only the production portion of manufacturing and service organizations e. all of the organization except the marketing division - c JIT considers waste anything that a. Fits in a waste basket b. Reduces production capacity c. Has been discarded d. Cannot be recycled e. Does not add value - e In making specific changes to JIT manufacturing, which of the following steps should come first? a. reduce lot sizes and lead times b. switch to pull production c. reorganize workplace d. reduce setup times e. implement layout changes - c Beliefs that help define the JIT philosophy include all of the following except a. Simplicity
d. Product imperfections e. Problems - e In JIT the workforce is viewed as a. another resource to be managed b. another contractual obligation c. a long-term asset d. a short term asset e. an asset that must be closely managed - c The system of Kanbans used to coordinate delivery of goods by suppliers can include all of the following except a. Filled containers delivered by the supplier b. Purchase approvals by the production manager c. Mail boxes for each supplier d. Empty containers with a Kanban e. Bar-coded Kanbans - b The broad view of JIT is now often termed __________________________. a. vendor-managed inventory b. business process reengineering c. lean production d. cycle time management e. e-distribution - c JIT can be traced back to the early 1900's but no one can argue that the philosophy gained worldwide prominence a. at the close of WWII b. in the 1950s c. in the 1960s d. in the 1970s
e. in the 1980s - d An improvement tool that utilizes cross-functional teams to plan and deliver improvements to specific processes during two- or three-day marathon sessions is called a ___________________. a. kanban blitz b. cross-functional blitz c. short-term blitz d. JIT blitz e. kaizen blitz - e JIT flexibility refers to a. ability to modify sales figures b. correct the bull whip effect c. increase or decrease supplier deliveries on short notice d. workers being able to perform many different tasks e. managers being able to shift positions easy - d Being able to keep costs low while changing the volume of production is an example of a. Simplicity b. Flexibility c. Visibility d. Continuous improvement e. Total quality management - b JIT manufacturing cannot succeed if __________costs are too high. a. Variable b. Fixed c. Set-up d. Depreciation e. Marginal - c
