Download ONTARIO SMART SERVE TEST QUESTIONS AND ANSWERS (100% CORRECT) 2024/25 lastest update and more Exams Public Health in PDF only on Docsity!
The amount of alcohol in the bloodstream is called - ANS - BAC Blood Alcohol Concentration (measured in milligrams found in a 100 ml of blood) Approximately of the alcohol content will be slowly eliminated from the bloodstream (using the liver to metabolize). The remaining will be eliminated through a person's breath, sweat, and urine. - ANS - 90% and 10% two main factors that affect BAC levels. - ANS - The number of drinks and how quickly they are consumed 4.5%, 5%, or even 9% alcohol content - ANS - Beer 6% to over 15% alcohol - ANS - Wine 15% to over 40% alcohol. - ANS - Spirits One Standard Drink of BEER - ANS - 12 ounces (341 mL) of beer (including cider) with 5% alcohol. One Standard Drink of WINE - ANS - 5 ounces (142 mL) of wine with 12% alcohol One Standard Drink of SPIRITS - ANS - 1.5 ounces (43 mL) of spirits with 40% alcohol formula to calculate what a Standard Drink will be for any percentage of alcohol - ANS - 60 ÷ alcohol percentage = amount (in ounces) Shots and shooters should not be served in... - ANS - round-bottomed vials or test tubes. They should be served in a self-supporting, flat-bottomed container. The
ONTARIO SMART SERVE TEST QUESTIONS AND ANSWERS
(100% CORRECT) 2024 /25 lastest update
Alcohol is a and the central nervous system - ANS - depressant, slows
customer must be able to put the drink down so they are not forced to drink the entire serving at once. BAC will continue to rise, even after the person stops drinking, because it takes time for alcohol to travel into the bloodstream. T Or F - ANS - True GREEN means go. - ANS - Assess your customer and choose GREEN if the customer is showing no signs of intoxication. At this rating, the customer is likely to have a BAC level of 0.05 or less and can be served alcohol. YELLOW means caution/slow down. - ANS - Assess your customer and choose YELLOW if the customer is beginning to show signs of intoxication. RED means stop. - ANS - Assess your customer and choose RED if they are showing multiple signs of intoxication. This customer cannot be served alcohol. You are responsible for an intoxicated customer until he or she is sober again and you will need to take steps to ensure their safety. are based on changes in an individual's appearance, movements, and vital signs. - ANS - Physical signs of intoxication are based on an individual's loss of self-control and inhibitions, loss of memory, and a decreasing ability to make good decisions. - ANS - Mental/cognitive signs of intoxication are based on how an individual interacts with you and others. - ANS - Social signs of intoxication Two of the most common signs of intoxication - ANS - are slurred speech and difficulty with coordination and balance. However, your guest might have a medical condition that mimics these signs. It is important to be sensitive to the possibility that something other than alcohol may be responsible for a guest's symptoms. Liquor Licence Act (or LLA) in 1927 - ANS - The LLA is legislation that outlines the laws and regulations affecting the sale and service of alcohol in Ontario.
- Offer a variety of alcohol-free beverages and light meals. Licensed Area - ANS - - Licensees can choose to have their liquor sales licence apply to the whole premises (also called ancillary areas).
- This means customers of that licensed establishment can move around and keep their alcoholic beverages with them in all approved areas. This may include washrooms, hallways, and stairwells. Maximum Capacity - ANS - - Every establishment has a maximum capacity that is shown on their Liquor Sales Licence.
- Maximum capacity is the total number of customers and employees allowed in the establishment at one time.
- Each separate area within an establishment may have its own maximum capacity.
- Even when maximum capacity has been reached, on-duty AGCO compliance officials, law enforcement officers, firefighters, and government inspectors (e.g., building code inspectors, health inspectors), must be allowed entry. Sandy's Law - ANS - Every establishment serving or selling alcohol must display a sign warning women that drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD). Under the LLA it is a regulatory violation to sell or supply alcohol to anyone unless the sign is prominently displayed. Take Home the Rest (THTR) - ANS - Take Home the Rest (THTR) applies to wine only and allows a customer to take home an opened, partially-consumed bottle of wine that has been resealed Special Occasion Permits (SOPs) - ANS - Special Occasion Permits (SOPs) are required for the service of alcohol at an event in any location other than a licensed establishment (bar or restaurant), private place (boardroom in a private office), or residence. However, if alcohol is being offered for sale at a private place, an SOP is required—this excludes private residences (your home) where alcohol cannot be sold. Two Types of Permits - ANS - A "No Sale" permit is required when: An event is held in a location other than a private place or residence. Alcohol is served free of charge A "Sale" permit is required when: Alcohol is sold, either through a cash bar or alcohol tickets.
Admission is charged. Private events - ANS - are only for individuals who have been invited by the host. These include cash or non-cash bars at birthday parties, weddings, and bridal showers. Public events - ANS - are open to the public, and allow for fundraising/profit from the sale of alcohol. Examples include charity fundraisers, outdoor street festivals, and community festivals. Industry promotional events - ANS - are held to promote a manufacturer's product through sampling. However, there can be no intent to profit from the sale of alcohol at these events. Tailgate Events - ANS - A tailgate event is a type of public event for which you can obtain a Special Occasion Permit (SOP) called a Tailgate Event Permit. A tailgate event is generally considered to be an outdoor social gathering, where attendees can bring their own food, beverages (including alcohol), and often their vehicles. To be eligible for a Tailgate Event Permit in Ontario, the tailgate event must be: - ANS - an outdoor event that is held in connection with, and in proximity to, one of the following types of live sporting events: Professional Semi-professional Post-secondary held at an outdoor space, at ground level (e.g. parking lot). be in proximity to where the live sporting event is taking place. Grocery Stores: - ANS - Authorized grocery stores can sell beer, cider, and wine. Manufacturer's On and Off-Site: - ANS - Eligible products (wine, beer, or cider) can be sold at manufacturers' on- and off-site stores. Retail Store Information Guides can be found on the AGCO's website Farmers' Markets - ANS - Manufacturers can sell their 100% Ontario wine or cider made from 100% Ontario apples at Farmers' Markets. Spirits may also be sold at a farmers' market if at least 50% of the volume in the container is made, from start to finish, at a production site in Ontario.
Licensed Liquor Delivery Services - ANS - Requires a liquor delivery licence from the Alcohol and Gaming Commission of Ontario (AGCO). All liquor must be purchased or obtained from: The LCBO (Liquor Control Board of Ontario), An LCBO Agency Store (also known as LCBO Convenience Outlets), The Beer Store, An authorized grocery store, Or a manufacturer's retail store, An eligible liquor sales licensee Liquor Sales Licensees Selling Liquor with Food for Takeout or Delivery - ANS - Eligible liquor sales licensees are allowed to sell liquor for takeout or delivery along with food Civil liability means - ANS - that an individual can sue you for damages. This means that if a court decides you have been negligent, you could be held responsible for property damage or personal injury in the lawsuit. This also includes any lawsuit brought on by an innocent third party who was injured by an intoxicated guest. You could be found civilly liable in three ways: - ANS - 1) Under the Liquor Licence Act (LLA): The LLA states that you are not allowed to sell alcohol to an intoxicated person, serve alcohol to the point of intoxication or serve an already intoxicated guest. A server must also ensure that guests are not in danger of causing injury or harm to themselves or others.
- By a court ruling of negligence, or lack of "Duty of Care": Servers have a duty of care to their guests to keep them safe from harm. Servers cannot encourage drunkenness or serve drinks to guests who are visibly intoxicated. They must also take steps to prevent an intoxicated guest from driving. Additionally, as a cashier, you cannot sell alcohol to a customer who is intoxicated.
- Under the Occupier's Liability Act (OLA): The OLA deals with injuries caused by the condition of the premises or the activities that take place on the premises. In other words, the occupier (licence holder) needs to ensure that the premises are reasonably safe for guests. The occupier must also ensure that the conduct of both staff and guests does not result in injury Incident Report - ANS - An incident report is your record of a situation that has occurred within your establishment and how it was handled. It is important to
complete an incident report while details are still fresh in everyone's mind as it may be used as evidence if the situation becomes a legal matter. When to write an incident report - ANS - Minor presents false I.D. Intoxicated customer is refused service Customer becomes violent or a fight breaks out Customer is asked by staff to leave Transportation is arranged for an intoxicated customer AGCO compliance official visits your establishment Customer has an accident or becomes ill Police are called Information to Record in an Incident Report - ANS - The who, what, where, when and why. Location, date, and time of the incident Servers and Managers on duty Name of the guest, type of clothing, general attitude Condition of the guest (i.e, note signs of intoxication) Details about other guests in the party Witnesses (with names, addresses and phone numbers if possible) The bill (keep a copy of the guest's bill or sales slip) Steps taken to arrange transportation Information on whether the guest was driving (licence plate number, vehicle description, direction they drove) Details of any police involvement Any other important details Entry cannot be denied to on-duty: - ANS - AGCO compliance officials Police Officers Firefighters Government Inspectors (i.e., building code inspectors, health inspectors) A licensee has the obligation to deny entry for the following reasons. - ANS - - The person is intoxicated: Deny entry to anyone who is exhibiting signs of intoxication.
- The person is underage: The LLA does not specifically prevent underage customers from entering a licensed establishment. The terms and conditions of a licence could prohibit minors, as could a licensee's house policies.
- The person is disruptive: The LLA states that "The licence holder shall not permit drunkenness, unlawful gambling, or riotous, quarrelsome, violent or disorderly
What you might see when an individual is intoxicated: - ANS - Bloodshot eyes - the white part of the eyes appear red, sometimes with blood vessels becoming more visible. Dilated pupils - the size of the pupils may increase and this can negatively impact an individual's ability to see clearly. Poor coordination and balance - an intoxicated individual may have problems sitting up, standing, walking straight, and turning. Loss of some inhibitions - intoxication can lead to more impulsive behaviour. What you might hear from an individual who is intoxicated: - ANS - Less accurate when recalling information - intoxicated individuals may be less accurate when recalling information that was just presented to them. Inattentive - intoxicated individuals may be inattentive or easily distracted during conversations. Problems with speech - thinking is slowed when intoxicated. This can result in slower or slurred speech. Slow decision making - time seems to pass in slow motion and can cause individuals to respond slowly to questions What you might smell when an individual has consumed cannabis: - ANS - Burnt/smoked cannabis has a very distinct smell. Although the smell of cannabis alone is not a sign of intoxication, it should act as a trigger for you to look for other signs of intoxication. THC (Tetrahydrocannabinol) - ANS - creates the intoxicating effects of cannabis CBD (Cannabidiol) - ANS - is a non-intoxicating compound, meaning it does not create symptoms of intoxication House Policies - ANS - House policies can be developed by the establishment to help staff understand what is expected of them in their job. A house policy is a document that states an establishment's commitment to safe and responsible alcohol sales and service and outlines processes and procedures for staff to follow. Examples of Acceptable I.D. - ANS - Ontario drivers license Canadian citizen card Canadian armed forces identification Bring your identification (BYID card) Secure Indian status card
Permanent resident card Photo card issued under the photo card act 2008 Canadian passport Is the Ontario Health Card an acceptable form of I.D.? - ANS - If the Ontario Health Card is offered voluntarily, it can be accepted at your discretion. By law, no one can be required to produce their Ontario Health Card. It is illegal to collect or record information from the Ontario Health Card. Tips for Slowing Down Service - ANS - - Count the number of drinks you serve
- Serve one drink at a time
- Slow the rate of service
- Manage the Buying of rounds
- Offer water
- Offer food
- Offer alcohol-free beverages
- Communicate Tips for Stopping Service - ANS - - Alert a backup person
- Seek privacy
- Watch your body language
- Avoid being judgemental
- Show concern and empathy
- Be firm
- Communicate your decision
- Stay on guard: Tips for Handling Dangerous Situations - ANS - - Talk to your manager
- Spot signs of trouble
- Spot signs of harassment
- Avoid physical contact
- Call police What is sexual violence? - ANS - Sexual violence is any unwanted verbal or physical sexual acts, and attempt to obtain sexual acts by violence, force or fear. for example:
- Sexual assault (rape, attempted rape, and forced sexual touching)
- Drug facilitated sexual assault (intoxication due to the consumption of a mind- altering substance, including alcohol, cannabis, and other substances)
