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OM |! 300 |! Newest |! Final |! Exam |! with |!
precise |! detailed |! solutions
Which |! of |! the |! following |! statements |! best |! characterizes |! delivery |! reliability? a |! company |! that |! always |! delivers |! on |! the |! same |! day |! of |! the |! week a |! company |! that |! always |! delivers |! at |! the |! promised |! time company |! that |! delivers |! more |! frequently |! than |! its |! competitors a |! company |! that |! has |! a |! computerized |! delivery |! scheduling |! system |! - |! Correct |! answer |! ✔a |! company |! that |! always |! delivers |! at |! the |! promised |! time Which |! of |! the |! following |! would |! NOT |! be |! an |! operations |! function |! in |! a |! commercial |! bank?
- |! auditing
- |! teller |! scheduling
- |! maintenance
- |! collection |! - |! Correct |! answer |! ✔auditing Which |! of |! the |! following |! are |! primary |! functions |! of |! all |! organizations?
- |! production/operations, |! marketing, |! and |! human |! resources
- |! marketing, |! human |! resources, |! and |! finance/accounting
- |! sales, |! quality |! control, |! and |! production/operations
- |! marketing, |! production/operations, |! and |! finance/accounting |! - |! Correct |! answer |! ✔marketing, |! production/operations, |! and |! finance/accounting What |! is |! a |! network |! of |! organizations |! and |! activities |! that |! supply |! a |! firm |! with |! goods |! & |! services?
- |! supply |! tree
- |! provider |! network
- |! supply |! chain
- |! vendor |! network |! - |! Correct |! answer |! ✔supply |! chain An |! operations |! manager |! is |! NOT |! likely |! to |! be |! involved |! in:
- |! the |! design |! of |! goods |! and |! services
- |! the |! quality |! of |! goods |! and |! services
- |! the |! identification |! of |! customers' |! wants |! and |! needs.
- |! work |! scheduling |! to |! meet |! the |! due |! dates |! promised |! to |! customers. |! - |! Correct |! answer |! ✔the |! design |! of |! goods |! and |! services Reasons |! to |! study |! operations |! management |! include |! learning |! about:
- |! how |! people |! organize |! themselves |! for |! productive |! enterprise.
- |! how |! goods |! and |! services |! are |! produced.
- |! easy |! to |! automate |! - |! Correct |! answer |! ✔production |! and |! consumption |! occur |! simultaneously The |! total |! outputs |! produced |! by |! the |! transformation |! process |! divided |! by |! the |! total |! of |! the |! inputs |! is:
- |! utilization.
- |! greater |! in |! manufacturing |! than |! in |! services.
- |! defined |! only |! for |! manufacturing |! firms.
- |! multifactor |! productivity |! - |! Correct |! answer |! ✔multifactor |! productivity The |! service |! sector |! has |! lower |! productivity |! improvements |! than |! the |! manufacturing |! sector |! because:
- |! service |! sector |! uses |! less |! skilled |! labor |! than |! manufacturing.
- |! quality |! of |! output |! is |! lower |! in |! services |! than |! manufacturing.
- |! services |! usually |! are |! labor-intensive.
- |! service |! sector |! productivity |! is |! hard |! to |! measure. |! - |! Correct |! answer |! ✔services |! usually |! are |! labor-intensive. What |! term |! is |! given |! to |! those |! individuals |! with |! a |! vested |! interest |! in |! an |! organization?
- |! alumni
- |! investors
- |! vestors
- |! stakeholders |! - |! Correct |! answer |! ✔stakeholders Cost |! cutting |! in |! international |! operations |! can |! take |! place |! because |! of:
- |! lower |! taxes |! and |! tariffs.
- |! lower |! wage |! scales.
- |! lower |! indirect |! costs.
- |! All |! listed |! - |! Correct |! answer |! ✔All |! listed Which |! of |! the |! following |! activities |! takes |! place |! most |! after |! the |! mission |! has |! been |! developed?
- |! The |! firm |! develops |! alternative |! or |! back-up |! missions
- |! The |! functional |! areas |! develop |! their |! area |! strategies.
- |! The |! functional |! areas |! develop |! their |! supporting |! missions.
- |! The |! ten |! OM |! decision |! areas |! are |! prioritized. |! - |! Correct |! answer |! ✔The |! functional |! areas |! develop |! their |! supporting |! missions. Which |! of |! the |! following |! statements |! is |! true?
- |! Corporate |! mission |! is |! shaped |! by |! functional |! strategies.
- |! Corporate |! strategy |! is |! shaped |! by |! functional |! strategies.
- |! Functional |! strategies |! are |! shaped |! by |! corporate |! strategy.
- |! External |! conditions |! are |! shaped |! by |! corporate |! mission. |! - |! Correct |! answer |! ✔Functional |! strategies |! are |! shaped |! by |! corporate |! strategy.
Which |! of |! the |! following |! has |! made |! the |! LEAST |! progress |! along |! its |! product |! life |! cycle? Video |! physical |! rentals Boeing |! 787 3D |! printing Xbox |! 360 |! - |! Correct |! answer |! ✔3D |! printing Which |! of |! the |! following |! is |! NOT |! one |! of |! the |! phases |! of |! project |! management? planning scheduling budgeting All |! listed |! - |! Correct |! answer |! ✔budgeting A |! project |! organization: is |! effective |! for |! companies |! with |! multiple |! large |! projects. appropriate |! only |! in |! construction |! firms. often |! fails |! if |! the |! project |! cuts |! across |! organizational |! lines most |! helpful |! for |! ongoing |! projects |! with |! no |! termination |! date. |! - |! Correct |! answer |! ✔is |! effective |! for |! companies |! with |! multiple |! large |! projects. Projects |! such |! as |! road |! building |! and |! plane |! building |! are:
20 |! sec ill-defined well-defined agile None |! listed |! - |! Correct |! answer |! ✔well-defined Every |! network |! has |! at |! least |! one |! critical |! path. TRUE FALSE |! - |! Correct |! answer |! ✔TRUE Which |! of |! the |! following |! statements |! regarding |! critical |! paths |! is |! true? shortest |! of |! paths |! through |! the |! network |! is |! the |! critical |! path Some |! activities |! on |! the |! critical |! path |! may |! have |! slack. Every |! network |! has |! only |! one |! critical |! path. There |! could |! be |! multiple |! critical |! paths |! with |! the |! same |! length |! - |! Correct |! answer |! ✔There |! could |! be |! multiple |! critical |! paths |! with |! the |! same |! length The |! expected |! activity |! time |! in |! PERT |! analysis |! is |! calculated |! as: average |! of |! the |! optimistic, |! pessimistic, |! & |! most |! likely |! times weighted |! average |! of |! a, |! m, |! and |! b sum |! of |! the |! optimistic, |! pessimistic, |! and |! most |! likely |! times.
Which |! of |! the |! following |! is |! NOT |! a |! step |! in |! the |! forecasting |! process? Determine |! the |! use |! of |! the |! forecast. Eliminate |! any |! assumptions. Determine |! the |! time |! horizon |! of |! the |! forecast. Select |! the |! forecasting |! model. |! - |! Correct |! answer |! ✔Eliminate |! any |! assumptions. The |! two |! general |! approaches |! to |! forecasting |! are: qualitative |! and |! quantitative. mathematical |! and |! statistical judgmental |! and |! qualitative. judgmental |! and |! associative. |! - |! Correct |! answer |! ✔qualitative |! and |! quantitative. The |! forecasting |! technique |! that |! pools |! the |! opinions |! of |! a |! group |! of |! experts |! or |! managers |! is |! known |! as the |! expert |! judgment |! model. multiple |! regression. jury |! of |! executive |! opinion. market |! survey. |! - |! Correct |! answer |! ✔jury |! of |! executive |! opinion.
In |! time |! series, |! which |! of |! the |! following |! cannot |! be |! predicted? large |! increases |! in |! demand cycles seasonal |! fluctuations random |! variations |! - |! Correct |! answer |! ✔random |! variations Time-series |! data |! may |! exhibit |! which |! of |! the |! following |! behaviors? trend random |! variations seasonality All |! listed |! - |! Correct |! answer |! ✔All |! listed A |! 6-month |! MA |! forecast |! is |! generally |! better |! than |! a |! 3-month |! MA |! forecast |! if |! demand: is |! rather |! stable. follows |! a |! downward |! trend. follows |! an |! upward |! trend. exceeds |! one |! million |! units |! per |! year. |! - |! Correct |! answer |! ✔is |! rather |! stable. Increasing |! the |! number |! of |! periods |! in |! a |! MA |! will |! accomplish |! more |! smoothing, |! but |! at |! the |! expense |! of
The |! primary |! purpose |! of |! the |! mean |! absolute |! deviation |! (MAD) |! in |! forecasting |! is |! to: estimate |! the |! trend |! line. eliminate |! forecast |! errors. measure |! forecast |! accuracy. remove |! random |! variations. |! - |! Correct |! answer |! ✔measure |! forecast |! accuracy. Which |! of |! the |! following |! represents |! an |! opportunity |! for |! generating |! a |! new |! product? understanding |! the |! customer changes |! in |! professional |! standards economic |! change, |! such |! as |! rising |! household |! incomes All |! listed |! - |! Correct |! answer |! ✔All |! listed Reducing |! the |! complexity |! of |! a |! product |! & |! improving |! a |! product's |! maintainability |! are |! activities |! of: product |! lifecycle |! management |! (PLM). product-by-value |! analysis. manufacturability |! and |! value |! engineering. organizing |! for |! product |! development. |! - |! Correct |! answer |! ✔manufacturability |! and |! value |! engineering.
What |! is |! the |! use |! of |! information |! technology |! to |! control |! machinery? CAM CAD QFD DFMA |! - |! Correct |! answer |! ✔CAM An |! engineering |! drawing |! shows |! the: dimensions, |! tolerances, |! materials, |! and |! finishes |! of |! a |! part dimensions, |! tolerance, |! cost, |! & |! sales |! or |! use |! volume |! of |! a |! part cost, |! materials, |! tolerances, |! and |! lead-time |! for |! a |! component. cost, |! dimensions, |! and |! machining |! operations |! for |! a |! component. |! - |! Correct |! answer |! ✔dimensions, |! tolerances, |! materials, |! and |! finishes |! of |! a |! part Which |! of |! the |! following |! product |! development |! strategies |! has |! the |! highest |! product |! development |! risk? acquiring |! the |! developer alliances joint |! ventures new |! internally |! developed |! products |! - |! Correct |! answer |! ✔new |! internally |! developed |! products
product |! design purchasing production shipping |! - |! Correct |! answer |! ✔product |! design "Quality |! lies |! in |! the |! eyes |! of |! the |! beholder" |! is: an |! unrealistic |! definition |! of |! quality. a |! user-based |! definition |! of |! quality a |! manufacturing-based |! definition |! of |! quality. a |! product-based |! definition |! of |! quality. |! - |! Correct |! answer |! ✔a |! user- based |! definition |! of |! quality Three |! broad |! categories |! of |! definitions |! of |! quality |! are: product |! quality, |! service |! quality, |! and |! organizational |! quality user |! based, |! manufacturing |! based, |! and |! product |! based. low-cost, |! response, |! and |! differentiation. Pareto, |! Shewhart, |! and |! Deming. |! - |! Correct |! answer |! ✔user |! based, |! manufacturing |! based, |! and |! product |! based. According |! to |! the |! manufacturing-based |! definition |! of |! quality: even |! though |! quality |! cannot |! be |! defined, |! you |! know |! what |! it |! is. quality |! lies |! in |! the |! eyes |! of |! the |! beholder.
it |! is |! the |! degree |! to |! which |! a |! product |! conforms |! to |! standards depends |! on |! how |! well |! the |! product |! fits |! consumer |! preferences |! - |! Correct |! answer |! ✔it |! is |! the |! degree |! to |! which |! a |! product |! conforms |! to |! standards Which |! of |! the |! following |! is |! NOT |! one |! of |! the |! major |! categories |! of |! costs |! associated |! with |! quality? prevention |! costs garbage |! costs internal |! failure |! costs external |! failure |! costs |! - |! Correct |! answer |! ✔garbage |! costs Which |! of |! the |! four |! major |! categories |! of |! quality |! costs |! is |! particularly |! hard |! to |! quantify? external |! failure |! costs appraisal |! costs internal |! failure |! costs prevention |! costs |! - |! Correct |! answer |! ✔external |! failure |! costs A |! Six |! Sigma |! program |! has |! how |! many |! defects |! per |! million?
34 1000
When |! sample |! measurements |! falls |! inside |! the |! statistical |! process |! control |! limits, |! it |! means |! that: each |! unit |! manufactured |! is |! good |! enough |! to |! sell. the |! process |! limits |! cannot |! be |! determined |! statistically. the |! process |! output |! exceeds |! the |! requirements. if |! there |! is |! no |! pattern |! in |! the |! samples, |! it |! is |! in |! control |! - |! Correct |! answer |! ✔if |! there |! is |! no |! pattern |! in |! the |! samples, |! it |! is |! in |! control Which |! of |! the |! following |! is |! not |! a |! typical |! inspection |! point? upon |! receipt |! of |! goods |! from |! your |! supplier when |! production |! or |! service |! is |! complete before |! the |! product |! is |! shipped |! to |! the |! customer after |! a |! costly |! process |! - |! Correct |! answer |! ✔after |! a |! costly |! process Natural |! variations: affect |! almost |! every |! production |! process. are |! tolerated, |! within |! limits, |! when |! a |! process |! is |! in |! control when |! grouped, |! form |! a |! pattern, |! or |! distribution. All |! listed |! - |! Correct |! answer |! ✔All |! listed The |! # |! of |! late |! insurance |! claim |! payouts |! per |! 100 |! should |! be |! measured |! w/ |! what |! type |! of |! control |! chart?
x-bar |! chart R-chart p-chart c-chart |! - |! Correct |! answer |! ✔p-chart Assignable |! variation: is |! a |! sign |! that |! a |! process |! is |! under |! control. is |! to |! be |! identified |! and |! investigated. is |! the |! same |! as |! random |! variation. is |! variation |! that |! cannot |! be |! traced |! to |! a |! specific |! cause. |! - |! Correct |! answer |! ✔is |! to |! be |! identified |! and |! investigated. Control |! charts |! for |! variables |! are |! based |! on |! data |! that |! come |! from: acceptance |! sampling. individual |! items. averages |! of |! small |! samples. averages |! of |! large |! samples. |! - |! Correct |! answer |! ✔averages |! of |! small |! samples. The |! usual |! purpose |! of |! an |! R-chart |! is |! to |! signal |! whether |! there |! has |! been |! a: gain |! or |! loss |! in |! dispersion.
