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OBHR 330 Exam (Purdue) Mental
health Exam Questions & Answers.,
What is OB? - CORRECT ANSWER>>"A field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations."
What are the primary methods that we use to know things in OB? - CORRECT ANSWER>>1. Experience
- Intuition
- Authority
- Science
What are the steps in the scientific method? - CORRECT ANSWER>>Theory, Hypotheses, Data, Verification, repeat.
Theory - CORRECT ANSWER>>a collection of assertions(both verbal and symbolic) that specify how and why variables are related, as well as the conditions in which they should be related.
Hypotheses - CORRECT ANSWER>>Testable predictions about the conditions under which an event(s) will occur
Explain the resource based view of organizations and its different facets - CORRECT ANSWER>>Resource value to Rare to Inimitable (History, Numerous Small Decisions, Socially Complex Resources) "Good people are hard to find."
What is a correlation? - CORRECT ANSWER>>Variants of the correlation coefficients are used to test hypotheses, to see if they verify our theory.
Task Performance - CORRECT ANSWER>>The behaviors directly involved in transforming organizational resources into the goods or services an organization produces (i.e., the behaviors included in one's job description)
What are the facets of task performance and examples of each? - CORRECT ANSWER>>Routine, Adaptive, & Creative
Citizenship Behavior - CORRECT ANSWER>>Voluntary activities that may or may not be rewarded but that contribute to the organization by improving the quality of the setting where work occurs
What are the forms of citizenship behavior and examples of each? - CORRECT ANSWER>>Interpersonal & Organizational.
Organizational- Voice, Civic Virtue, & Boosterism,
Interpersonal - Helping, Courtesy, & Sportsmanship
Helping - CORRECT ANSWER>>Assisting coworkers with heavy workloads, aiding them in personal matters, showing new people the ropes
Courtesy - CORRECT ANSWER>>keeping coworkers informed/in the loop about stuff that might be relevant to them
Sportsmanship - CORRECT ANSWER>>maintain a good attitude with coworkers (not competing)
maintain a good attitude with coworkers (not competing) - CORRECT ANSWER>>Sportsmanship
Voice - CORRECT ANSWER>>speaking up for and offering constructive suggestions for change
Civic Virtue - CORRECT ANSWER>>attending voluntary meetings, keeping up with company announcements & news
Boosterism - CORRECT ANSWER>>Representing the organization in a positive way when "outside" in public
Normative Commitment - CORRECT ANSWER>>Ought - A desire on the part of an employee to remain a member of an organization because of a feeling of obligation
How do you increase organizational commitment? - CORRECT ANSWER>>Company, Top Management, Department, Manager, Work Team, Specific coworkers are all factors.
Describe embeddedness - CORRECT ANSWER>>its how committed you are to the company.
Psychological Withdrawl - CORRECT ANSWER>>Daydreaming, socializing, looking busy, moonlighting, cyberloafing
Physical Withdrawl - CORRECT ANSWER>>tardiness, long breaks, missing meetings, absenteeism, quitting
Job Satisfaction - CORRECT ANSWER>>is a pleasurable emotional state resulting from the appraisal of one's job or job experiences.
What is a value? What are the different types of values we discussed? - CORRECT ANSWER>>-what adds value to what you are doing. Cognitive, affective, & behavioral component
ex: Good coworkers, feeling valued, work is simulating, companies reputation.
Categories of Job Satisfaction - CORRECT ANSWER>>Pay, Promotions, Supervision, Coworkers, Work itself, Altruism, Status, Environment.
What is value percepts theory? - CORRECT ANSWER>>Dissatisfaction = (V_want-V_have) x (V_importance), for example the pay you want - pay you have times how important pay is to you.
Value-Percept theory factors - CORRECT ANSWER>>Pay satisfaction, promotion satisfaction, supervision satisfaction, coworker satisfaction, & Satisfaction with the work itself.
Job Characteristic Theory - CORRECT ANSWER>>Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling
What are the core facets of the job characteristics model? - CORRECT ANSWER>>Variety, Identity, Significance, Autonomy, Feedback
Variety - CORRECT ANSWER>>The degree to which the job requires a number of different activities that involve a number of different skills and talents
Identity - CORRECT ANSWER>>The degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome
Significance - CORRECT ANSWER>>The degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large
Autonomy - CORRECT ANSWER>>The degree to which the job provides freedom, independence, and discretion to the individual performing the work
Feedback - CORRECT ANSWER>>The degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing
Describe the relationships in the job characteristics model - CORRECT ANSWER>>Variety, Identity, & Significance contribute to the meaningfulness of work. Autonomy contributes to responsibility for outcomes. Feedback contributes to knowledge of results.
They all lead to overall satisfaction with the work itself.
What is flow and how does it occur? - CORRECT ANSWER>>a state in which employees feel total immersion in a task, often losing track of time. It can result when individuals are highly skilled and work in challenging jobs.
Stress - CORRECT ANSWER>>A psychological response to demands where there is something at stake and where coping with the demands taxes or exceeds a person's capacity or resources
Describe the stress model - CORRECT ANSWER>>Stressors (the demands) Stress (psychological response to demands) Strain (negative consequences)
Describe different types of stressors and examples of each - CORRECT ANSWER>>lack of job security, people issues, juggling work/personal life, workload.
Challenge stressors (time pressure, work complexity, work responsibility)
Hindrance stressors (role conflict, role ambiguity, role overload, and daily hassles)
What are strains? - CORRECT ANSWER>>Physical symptoms (fatigue, headache, upset stomach, muscle tension, changing appetite, teeth grinding, change in sex drive, & feeling dizzy)
Psychological symptoms (irritability or anger, feeling nervous, lack of energy, waiting to cry)
What are individual preferences for managing their work-life balance? - CORRECT ANSWER>>Separation or Integration
Transactional Theory of Stress - CORRECT ANSWER>>Hindrance (Work and Nonwork) & Challenge (Work and Nonwork)
What is motivation? - CORRECT ANSWER>>A set of energetic forces that originate within and outside an employee that initiates work-related effort and determines its direction, intensity, and persistence
Marslow's Hierarchy of Needs - CORRECT ANSWER>>physiological, Safety, Love/belonging, esteem, & self-actualization
Contemporary Theories of Motivation - CORRECT ANSWER>>Expectancy theory, goal setting, theory, equity theory, & psychological empowerment
Expectancy theory - CORRECT ANSWER>>Describes the cognitive process that employees go through to make choices among different voluntary responses. The effort will result in performance, the performance will result in outcomes, and those outcomes will be valuable
What are the components of Expectancy theory? - CORRECT ANSWER>>Effort with Expectancy Performance with Instrumentality Outcomes with Valence
Expectancy - CORRECT ANSWER>>The belief that exerting a high level of effort will result in successful task performance
Expectancy - CORRECT ANSWER>>The belief that exerting a high level of effort will result in successful task performance-- depend on self efficacy (the belief that a person has the capabilities needed to execute the behaviors required for success;
How do you increase self-efficacy? - CORRECT ANSWER>>Past accomplishments, vicarious experience, verbal persuasion, emotional cues
Instrumentality - CORRECT ANSWER>>is the perception that high levels of performance will result in high levels of outcomes
Valence - CORRECT ANSWER>>is the anticipated value of outcomes, depends on the type of outcomes we value
Integrity - CORRECT ANSWER>>the perception that the authority adheres to a set of values and principles that the trustor finds acceptable
Affect-Based trust - CORRECT ANSWER>>Based on the feelings we have for people, not rational evaluations of their trustworthiness
Types of trust over time - CORRECT ANSWER>>Disposition is for new relatinships, cognition is most relationships, and affect-based is are few relationships
Justice - CORRECT ANSWER>>the perceived fairness of an authority's decision making
What are the different forms of justice and examples of each? - CORRECT ANSWER>>Distributive, Procedural, interpersonal, & Informational
Distributive Justice - CORRECT ANSWER>>the perceived fairness of decision- making outcomes.
Procedural Justice - CORRECT ANSWER>>the perceived fairness of decision- making processes.
Interpersonal Justice - CORRECT ANSWER>>the perceived fairness of the treatment received by employees from authorities.
Informational Justice - CORRECT ANSWER>>reflects the perceived fairness of the communications provided to employees from authorities.
How do we establish trust? - CORRECT ANSWER>>Through being honest and through time.
What are the characteristics of a complex problem? - CORRECT ANSWER>>
What is the rule of 1/8? - CORRECT ANSWER>>½: half the organizations doesn't believe there is a connection between people and profits,
½: half of those who see the connection try to make a single change, rather than attempting to make comprehensive changes ½:half of the firms that make comprehensive changes persist long enough for those changes to make a different = 1/
