NRF Customer service exam study guide
exam 2023
A good reason for creating an opening for discussion is to:
• Break down the customer's sales resistance.
• Convince the customer how much you know about the product
• Get to know what the customer wants - correct answers Get to know what the customer wants
Which of the following are appropriate reasons for following up with a customer?
• You are curious whether a gift your customer purchased was well received
• You finally located an item the customer asked for a while back
• You want to know why a customer did not make it in for a special sale
• You haven't seen the customer in a long time and are wondering if she is shopping somewhere else
now - correct answers You finally located an item the customer asked for a while back
Customer follow-up is always a good idea, no matter what the situation
True or False - correct answers False
How would you handle a situation where a customer wants a brand that you don't carry?
• Convince him that your brands are better
• Get permission from him to show the items you do have that meet his needs
• Tell him that he won't find anything better than what you have
• Smile and listen politely, but don't tell him you don't have his brand; show him your items anyway
• Tell him you don't carry that brand then excuse yourself to serve someone else - correct answers Get
permission from him to show the items you do have that meet his needs
When the customer presents you with a problem, you should ask her:
