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Nissan Sales Process Transition To F&I
Real Exam Questions with Answers.
While the financial transaction is handled by other Dealership personnel, what should you do? - Correct Ans: ✅ Remain involved with the customer
What assurance should you give the customer when they are with the F&I department? - Correct Ans: ✅ That you'll be nearby and how to find you
Traditionally, which of the following activities does a sales consultant perform as part of the Transition to F&I? - Correct Ans: ✅ Brief the financial person
What is the result when you help make a good transition for the customer between the sales department and F&I? - Correct Ans: ✅ Buyers are more receptive to F&I products
If the customer has to wait before going to the F&I department, what should you do? - Correct Ans: ✅ Use NCAR 2.0 to begin the Delivery process
Review the Quick Reference Guide
Introduce the customer to the Service Department
Review the owner's manual
Once the customer is in the F&I department, how do you further confirm that you're still part of the process and taking care of them?
- Correct Ans: ✅ By telling them you're going to check on their vehicle
Why should you try to be available during the F&I process? - Correct Ans: ✅ Customers expect you to be there if they have questions
While the paperwork is prepared for the financial transaction, what should you avoid? - Correct Ans: ✅ Leaving the customer alone
If customers are actively engaged in productive activities while they wait for the F&I manager, they may not _____. - Correct Ans: ✅ Perceive the wait as excessive
Which of the following are major activities for the financial representative during the financial transaction? - Correct Ans: ✅ Determine the customer's needs
Customers are likely to be ________ if they are engaged in productive activities while they wait for the F&I manager. - Correct Ans: ✅ More satisfied with the Sales Process
