

Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
Nissan Sales Process Transition To F&I Real Exam Questions with Answers. While the financial transaction is handled by other Dealership personnel, what should you do? - Correct Ans: ✅ Remain involved with the customer
Typology: Exams
1 / 3
This page cannot be seen from the preview
Don't miss anything!
While the financial transaction is handled by other Dealership personnel, what should you do? - Correct Ans: ✅ Remain involved with the customer
What assurance should you give the customer when they are with the F&I department? - Correct Ans: ✅ That you'll be nearby and how to find you
Traditionally, which of the following activities does a sales consultant perform as part of the Transition to F&I? - Correct Ans: ✅ Brief the financial person
What is the result when you help make a good transition for the customer between the sales department and F&I? - Correct Ans: ✅ Buyers are more receptive to F&I products
If the customer has to wait before going to the F&I department, what should you do? - Correct Ans: ✅ Use NCAR 2.0 to begin the Delivery process
Review the Quick Reference Guide
Introduce the customer to the Service Department
Review the owner's manual
Once the customer is in the F&I department, how do you further confirm that you're still part of the process and taking care of them?
Why should you try to be available during the F&I process? - Correct Ans: ✅ Customers expect you to be there if they have questions
While the paperwork is prepared for the financial transaction, what should you avoid? - Correct Ans: ✅ Leaving the customer alone
If customers are actively engaged in productive activities while they wait for the F&I manager, they may not _____. - Correct Ans: ✅ Perceive the wait as excessive
Which of the following are major activities for the financial representative during the financial transaction? - Correct Ans: ✅ Determine the customer's needs
Customers are likely to be ________ if they are engaged in productive activities while they wait for the F&I manager. - Correct Ans: ✅ More satisfied with the Sales Process