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A series of questions and answers related to the ncar (next generation new car arrival) process, a tool used in the automotive industry for vehicle sales and delivery. It covers various aspects of the ncar process, including vehicle inventory, customer onboarding, delivery readiness, and sales tools. Useful for individuals involved in the automotive sales and delivery process, particularly those using the ncar tool.
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What additional details are available for a CPO vehicle on an inventory card? - Correct Ans: ✅ CARFAX Vehicle History Report™
Mileage
Vehicle inspection
After you select "Yes, Confirm Delivery" during the NCAR process, what is true? - Correct Ans: ✅ The Sales Consultant cannot modify or access the record
How can you use the NCAR tool to help increase customer satisfaction? - Correct Ans: ✅ (SELECT ALL)
Displaying competitive comparison information
Accessing vehicle inventory in real time
Playing informational and how-to videos
Personalizing the features customers want to see at Delivery
Where on the NCAR dashboard is the Sales Tools drop-down menu located? - Correct Ans: ✅ Upper right
Which three components make up the Delivery step of the NCAR process? - Correct Ans: ✅ Feature Presentation
Key Resources and Guides
Schedule First Service Appointment
The objective of NCAR's Training Mode is to _____________. - Correct Ans: ✅ Encourage exploring the tool without saving information
What is the first NCAR prompt after selecting a customer? - Correct Ans: ✅ Select a vehicle
What vehicle materials can you choose to send directly to customers through the NCAR tool? - Correct Ans: ✅ (SELECT ALL)
Competitive Comparison
CPO Benefits
Digital brochure