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NCAR 2.0 2025 Upgraded Revision
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The Feature Presentation list includes: - Correct Ans: โ
Only features selected by the customer, plus additional mandatory conversations not related to a specific vehicle feature
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides,
and other information? - Correct Ans: โ
The app will email the information to the address provided
What should you do if a Delivery Readiness task cannot be
completed prior to the customer delivery? - Correct Ans: โ
Select "no" and add explanation
Which of the following are true regarding how a customer can
review and complete Feature Selection? - Correct Ans: โ
Customer can review features "shoulder to shoulder" with the Dealership staff anytime after agreeing to take Delivery of the vehicle
Customer can download NCAR 2.0 to their own smart device and complete Feature Selection at home to take Delivery at a future time/date
Customer can review on their own at the Dealership while staff is securing paperwork or inspecting the vehicle
The Feature Selection step only lists features linked to the specific
VIN entered. - Correct Ans: โ
True. Only VIN-specific features are shown.
Where in the NCAR 2.0 app can you access your Dealership's Service scheduling portal and schedule your customer's 1st Service
appointment? - Correct Ans: โ
In the Owner Services tile
At the end of Feature Presentation, when a prompt offers access to the Dealership's Service scheduling portal
What are some benefits of the NCAR 2.0 Customer Mode? - Correct
Ans: โ
It can help them to emotionally connect to the vehicle and "own" it
Customers can explore vehicles and key features on their own
It can help keep them engaged during transitional moments in the sales process
What does the Send Vehicle Materials button allow you to do? -
Correct Ans: โ
Email customers Digital Brochures and Competitive Comparisons
and if equipped, NissanConnectยฎ Services, as well as checking the box next to "Review Owner Services with customer"
In the Consultation tile, what does the Compare Nissan tab allow you
to do? - Correct Ans: โ
Compare two Nissan models side-by-side
Based on survey responses, what are the benefits of using the NCAR
2.0 app? - Correct Ans: โ
Select all
Reduced time spent on Delivery
Increased customer satisfaction with vehicle condition
Increased customer satisfaction overall
Increased customer satisfaction with timeliness
Is NCAR 2.0 available in languages other than English? - Correct Ans:
โ
Yes, the customer-facing areas of the app are available in Spanish as well as English for a more customized experience
It is possible to see a vehicle's Monroney label using NCAR 2.0. -
Correct Ans: โ
True. Under Search Inventory, you can select a model and click on the "Window Sticker" link to connect to the vehicle's Monroney label.
When the customer completes Feature Selection and hands the tablet back to Dealership staff, what password allows you to
proceed? - Correct Ans: โ
delivery
In the Consultation tile, what does the Model Match feature do? -
Correct Ans: โ
Helps you perform a feature-based Needs Assessment
Allows customers to select features that interest them, and then finds the models that match
Which of the following practices are recommended when using a
tablet with a customer? - Correct Ans: โ
Select all
Ensure the tablet is adequately charged
Know where Dealership Wi-Fi dead zones are located to avoid them
Ensure the tablet is clean and undamaged
Block pop-ups, personal messages, games, and photos
Who must electronically sign the tablet to confirm completion of the
Delivery? - Correct Ans: โ
Both the customer and Dealership staff
Correct Ans: โ
False. The purpose of Feature Selection is to allow the customer to select only those features for which they would like further explanation. The customer may de-select recommended features, and select additional features. There is no minimum or maximum number of features the customer must select.
What is NCAR 2.0's Customer Mode? - Correct Ans: โ
A secure portal that allows customers to explore NCAR 2.0's Consultation functionality on their own
A customer-friendly mode that allows customers to Learn More, Compare Two (Nissan models), and/or Find a Match based on features
When should NCAR 2.0's "Training Mode" be used? - Correct Ans:
โ
When you are becoming familiar with NCAR 2.0, and not when you are with a customer
What are Nissan's requirements of any Delivery completed using
NCAR 2.0? - Correct Ans: โ
Select All
The Inventory section in NCAR 2.0 displays both your inventory and
the inventory of neighboring Nissan Dealerships. - Correct Ans: โ
False
Which of the following is a link included in the email sent to the
customer after a Delivery is completed via NCAR 2.0? - Correct Ans:
โ
eQRG (electronic Quick Reference Guide) How-to Videos
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides,
and other information? - Correct Ans: โ
The app will email the information to the address provided
In the Consultation tile, what does View All Versions allow you to do?
- Correct Ans: โ
Select All
Which items are included with the Feature Selection step of NCAR
2.0? - Correct Ans: โ
Vehicle-specific Delivery checklist
How-to videos
"Learn More" buttons
The Feature Presentation list includes: - Correct Ans: โ
Only features selected by the customer, plus additional mandatory conversations not related to a specific vehicle feature
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides,
and other information? - Correct Ans: โ
The app will email the information to the address provided
What are some benefits of the NCAR 2.0 Customer Mode? - Correct
Ans: โ
It can help them to emotionally connect to the vehicle and "own" it
Customers can explore vehicles and key features on their own
It can help keep them engaged during transitional moments in the sales process
What does the Send Vehicle Materials button allow you to do? -
Correct Ans: โ
Email customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and Guides for individual models
Which is the best description of the Delivery Readiness step in NCAR
2.0? - Correct Ans: โ
An inspection completed by Dealership staff after the customer selects their new vehicle to confirm the technician performed the PDI properly and to ensure that the vehicle is in showroom condition and ready for customer Delivery
Which steps must have been completed before you can access the
Feature Presentation section of the NCAR 2.0 app? - Correct Ans: โ
Delivery Readiness and Feature Selection
Does the Delivery Confirmation document list all of the features
equipped on the customer's vehicle? - Correct Ans: โ
No, only features selected by the customer are listed
You can research prior model year vehicles in both Consultation and
Guest Drive tiles. - Correct Ans: โ
True
Tips shown for features during the Feature Presentation step: -
Correct Ans: โ
Are reminders to Dealership staff on how to properly present a feature
In Feature Presentation, what is required to satisfy the "Owner
Services" section? - Correct Ans: โ
Having a conversation with your customer about benefits of registering for an Owner Portal account, and if equipped, NissanConnectยฎ Services, as well as checking the box next to "Review Owner Services with customer"
In the Consultation tile, what does the Compare Nissan tab allow you
to do? - Correct Ans: โ
Compare two Nissan models side-by-side
Based on survey responses, what are the benefits of using the NCAR
2.0 app? - Correct Ans: โ
Select all
Reduced time spent on Delivery
Increased customer satisfaction with vehicle condition
Which of the following practices are recommended when using a
tablet with a customer? - Correct Ans: โ
Select all
Ensure the tablet is adequately charged
Know where Dealership Wi-Fi dead zones are located to avoid them
Ensure the tablet is clean and undamaged
Block pop-ups, personal messages, games, and photos
Who must electronically sign the tablet to confirm completion of the
Delivery? - Correct Ans: โ
Both the customer and Dealership staff
What NCAR 2.0 functionality can be accessed via the Mobile App? -
Correct Ans: โ
Only non-customer-facing functionality (e.g. Customer Search, Browse Inventory, Delivery Readiness)
In the Consultation tile, what does the vehicle's "Why [Model Name]
Overview" page show? - Correct Ans: โ
The model's key features in selectable photos that you can tap on to learn more
In the Consultation tile, what does the Colors tab allow you to see? -
Correct Ans: โ
Color combinations by trim level
Exterior and interior colors
Exterior and interior views of colors and combinations, which you can rotate to view from all angles
Is it possible to use NCAR 2.0 with an off-site Delivery at a customer's
home or place of business? - Correct Ans: โ
Yes, with a cellular connection via either a jetpack, 4G-enabled tablet, or hotspot from a cellphone
What does "Create Lead" allow you to do? - Correct Ans: โ
Quickly create a showroom lead by entering only the customer's first and last name, along with their email address
In the Feature Selection section of the app, it is mandatory for you to review all of the "Recommended Features" with the customer. -
Correct Ans: โ
False. The purpose of Feature Selection is to allow the customer to select only those features for which they would like further explanation. The customer may de-select recommended features, and select additional features. There is no minimum or maximum number of features the customer must select.
What is NCAR 2.0's Customer Mode? - Correct Ans: โ
A secure portal that allows customers to explore NCAR 2.0's Consultation functionality on their own
Which items are included with the Feature Selection step of NCAR
2.0? - Correct Ans: โ
Vehicle-specific Delivery checklist
How-to videos
"Learn More" buttons
