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NCAR 2.0 2025 Upgraded Revision: Exam Preparation Materials, Exams of Engineering

A comprehensive set of questions and answers related to the ncar 2.0 2025 upgraded revision software. It covers various aspects of the software, including its features, functionalities, and customer interactions. Designed to help users prepare for exams related to ncar 2.0, providing insights into key concepts and practical applications.

Typology: Exams

2024/2025

Available from 01/13/2025

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NCAR 2.0 2025 Upgraded Revision
materials for your Exam Pass.
The Feature Presentation list includes: - Correct Ans: โœ… Only
features selected by the customer, plus additional mandatory
conversations not related to a specific vehicle feature
After Delivery is completed in NCAR 2.0, how does a customer
receive record of the Delivery that includes links to manuals, guides,
and other information? - Correct Ans: โœ… The app will email the
information to the address provided
What should you do if a Delivery Readiness task cannot be
completed prior to the customer delivery? - Correct Ans: โœ… Select
"no" and add explanation
Which of the following are true regarding how a customer can
review and complete Feature Selection? - Correct Ans: โœ… Customer
can review features "shoulder to shoulder" with the Dealership staff
anytime after agreeing to take Delivery of the vehicle
Customer can download NCAR 2.0 to their own smart device and
complete Feature Selection at home to take Delivery at a future
time/date
Customer can review on their own at the Dealership while staff is
securing paperwork or inspecting the vehicle
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Download NCAR 2.0 2025 Upgraded Revision: Exam Preparation Materials and more Exams Engineering in PDF only on Docsity!

NCAR 2.0 2025 Upgraded Revision

materials for your Exam Pass.

The Feature Presentation list includes: - Correct Ans: โœ… Only features selected by the customer, plus additional mandatory conversations not related to a specific vehicle feature

After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides,

and other information? - Correct Ans: โœ… The app will email the information to the address provided

What should you do if a Delivery Readiness task cannot be

completed prior to the customer delivery? - Correct Ans: โœ… Select "no" and add explanation

Which of the following are true regarding how a customer can

review and complete Feature Selection? - Correct Ans: โœ… Customer can review features "shoulder to shoulder" with the Dealership staff anytime after agreeing to take Delivery of the vehicle

Customer can download NCAR 2.0 to their own smart device and complete Feature Selection at home to take Delivery at a future time/date

Customer can review on their own at the Dealership while staff is securing paperwork or inspecting the vehicle

The Feature Selection step only lists features linked to the specific

VIN entered. - Correct Ans: โœ… True. Only VIN-specific features are shown.

Where in the NCAR 2.0 app can you access your Dealership's Service scheduling portal and schedule your customer's 1st Service

appointment? - Correct Ans: โœ… In the Owner Services tile

At the end of Feature Presentation, when a prompt offers access to the Dealership's Service scheduling portal

What are some benefits of the NCAR 2.0 Customer Mode? - Correct

Ans: โœ… It can help them to emotionally connect to the vehicle and "own" it

Customers can explore vehicles and key features on their own

It can help keep them engaged during transitional moments in the sales process

What does the Send Vehicle Materials button allow you to do? -

Correct Ans: โœ… Email customers Digital Brochures and Competitive Comparisons

and if equipped, NissanConnectยฎ Services, as well as checking the box next to "Review Owner Services with customer"

In the Consultation tile, what does the Compare Nissan tab allow you

to do? - Correct Ans: โœ… Compare two Nissan models side-by-side

Based on survey responses, what are the benefits of using the NCAR

2.0 app? - Correct Ans: โœ… Select all

Reduced time spent on Delivery

Increased customer satisfaction with vehicle condition

Increased customer satisfaction overall

Increased customer satisfaction with timeliness

Is NCAR 2.0 available in languages other than English? - Correct Ans:

โœ… Yes, the customer-facing areas of the app are available in Spanish as well as English for a more customized experience

It is possible to see a vehicle's Monroney label using NCAR 2.0. -

Correct Ans: โœ… True. Under Search Inventory, you can select a model and click on the "Window Sticker" link to connect to the vehicle's Monroney label.

When the customer completes Feature Selection and hands the tablet back to Dealership staff, what password allows you to

proceed? - Correct Ans: โœ… delivery

In the Consultation tile, what does the Model Match feature do? -

Correct Ans: โœ… Helps you perform a feature-based Needs Assessment

Allows customers to select features that interest them, and then finds the models that match

Which of the following practices are recommended when using a

tablet with a customer? - Correct Ans: โœ… Select all

Ensure the tablet is adequately charged

Know where Dealership Wi-Fi dead zones are located to avoid them

Ensure the tablet is clean and undamaged

Block pop-ups, personal messages, games, and photos

Who must electronically sign the tablet to confirm completion of the

Delivery? - Correct Ans: โœ… Both the customer and Dealership staff

Correct Ans: โœ… False. The purpose of Feature Selection is to allow the customer to select only those features for which they would like further explanation. The customer may de-select recommended features, and select additional features. There is no minimum or maximum number of features the customer must select.

What is NCAR 2.0's Customer Mode? - Correct Ans: โœ… A secure portal that allows customers to explore NCAR 2.0's Consultation functionality on their own

A customer-friendly mode that allows customers to Learn More, Compare Two (Nissan models), and/or Find a Match based on features

When should NCAR 2.0's "Training Mode" be used? - Correct Ans:

โœ… When you are becoming familiar with NCAR 2.0, and not when you are with a customer

What are Nissan's requirements of any Delivery completed using

NCAR 2.0? - Correct Ans: โœ… Select All

The Inventory section in NCAR 2.0 displays both your inventory and

the inventory of neighboring Nissan Dealerships. - Correct Ans: โœ… False

Which of the following is a link included in the email sent to the

customer after a Delivery is completed via NCAR 2.0? - Correct Ans:

โœ… eQRG (electronic Quick Reference Guide) How-to Videos

After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides,

and other information? - Correct Ans: โœ… The app will email the information to the address provided

In the Consultation tile, what does View All Versions allow you to do?

  • Correct Ans: โœ… Select All

Which items are included with the Feature Selection step of NCAR

2.0? - Correct Ans: โœ… Vehicle-specific Delivery checklist

How-to videos

"Learn More" buttons

The Feature Presentation list includes: - Correct Ans: โœ… Only features selected by the customer, plus additional mandatory conversations not related to a specific vehicle feature

After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery that includes links to manuals, guides,

and other information? - Correct Ans: โœ… The app will email the information to the address provided

What are some benefits of the NCAR 2.0 Customer Mode? - Correct

Ans: โœ… It can help them to emotionally connect to the vehicle and "own" it

Customers can explore vehicles and key features on their own

It can help keep them engaged during transitional moments in the sales process

What does the Send Vehicle Materials button allow you to do? -

Correct Ans: โœ… Email customers Digital Brochures and Competitive Comparisons

Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and Guides for individual models

Which is the best description of the Delivery Readiness step in NCAR

2.0? - Correct Ans: โœ… An inspection completed by Dealership staff after the customer selects their new vehicle to confirm the technician performed the PDI properly and to ensure that the vehicle is in showroom condition and ready for customer Delivery

Which steps must have been completed before you can access the

Feature Presentation section of the NCAR 2.0 app? - Correct Ans: โœ… Delivery Readiness and Feature Selection

Does the Delivery Confirmation document list all of the features

equipped on the customer's vehicle? - Correct Ans: โœ… No, only features selected by the customer are listed

You can research prior model year vehicles in both Consultation and

Guest Drive tiles. - Correct Ans: โœ… True

Tips shown for features during the Feature Presentation step: -

Correct Ans: โœ… Are reminders to Dealership staff on how to properly present a feature

In Feature Presentation, what is required to satisfy the "Owner

Services" section? - Correct Ans: โœ… Having a conversation with your customer about benefits of registering for an Owner Portal account, and if equipped, NissanConnectยฎ Services, as well as checking the box next to "Review Owner Services with customer"

In the Consultation tile, what does the Compare Nissan tab allow you

to do? - Correct Ans: โœ… Compare two Nissan models side-by-side

Based on survey responses, what are the benefits of using the NCAR

2.0 app? - Correct Ans: โœ… Select all

Reduced time spent on Delivery

Increased customer satisfaction with vehicle condition

Which of the following practices are recommended when using a

tablet with a customer? - Correct Ans: โœ… Select all

Ensure the tablet is adequately charged

Know where Dealership Wi-Fi dead zones are located to avoid them

Ensure the tablet is clean and undamaged

Block pop-ups, personal messages, games, and photos

Who must electronically sign the tablet to confirm completion of the

Delivery? - Correct Ans: โœ… Both the customer and Dealership staff

What NCAR 2.0 functionality can be accessed via the Mobile App? -

Correct Ans: โœ… Only non-customer-facing functionality (e.g. Customer Search, Browse Inventory, Delivery Readiness)

In the Consultation tile, what does the vehicle's "Why [Model Name]

Overview" page show? - Correct Ans: โœ… The model's key features in selectable photos that you can tap on to learn more

In the Consultation tile, what does the Colors tab allow you to see? -

Correct Ans: โœ… Color combinations by trim level

Exterior and interior colors

Exterior and interior views of colors and combinations, which you can rotate to view from all angles

Is it possible to use NCAR 2.0 with an off-site Delivery at a customer's

home or place of business? - Correct Ans: โœ… Yes, with a cellular connection via either a jetpack, 4G-enabled tablet, or hotspot from a cellphone

What does "Create Lead" allow you to do? - Correct Ans: โœ… Quickly create a showroom lead by entering only the customer's first and last name, along with their email address

In the Feature Selection section of the app, it is mandatory for you to review all of the "Recommended Features" with the customer. -

Correct Ans: โœ… False. The purpose of Feature Selection is to allow the customer to select only those features for which they would like further explanation. The customer may de-select recommended features, and select additional features. There is no minimum or maximum number of features the customer must select.

What is NCAR 2.0's Customer Mode? - Correct Ans: โœ… A secure portal that allows customers to explore NCAR 2.0's Consultation functionality on their own

Which items are included with the Feature Selection step of NCAR

2.0? - Correct Ans: โœ… Vehicle-specific Delivery checklist

How-to videos

"Learn More" buttons