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MIS 180 EXAM NEWEST EXAM 2025 | MANAGEMENT
INFORMATION SYSTEMS EXAM | ALL QUESTIONS
AND CORRECT ANSWERS | GRADED A+ | VERIFIED
ANSWERS | LATEST EXAM
Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? --------- CORRECT ANSWER-----------------Efficiency Metrics According to Prof. Briggs, what is an information system? --------- CORRECT ANSWER-----------------A way to create value with information What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? ---------CORRECT ANSWER----- ------------Critical success factors Charles Norris has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed. How would you categorize the majority of the decisions Chuck will have to make to complete his job? ---------CORRECT ANSWER----------- ------Semistructured decisions
Which of the following statements is accurate? ---------CORRECT ANSWER-----------------Critical success factors can have several key performance indicators. What is the physical view of information? ---------CORRECT ANSWER------- ----------deals with the physical storage information on a storage device such as a hard disk Which of the following is correct in refernece to a database? --------- CORRECT ANSWER-----------------a data base can support many logical views What refers to how well a system can adapt to increased demands --------- CORRECT ANSWER-----------------scalability Bronson Robichauld is wants to find out what's happening with sales of his organic gluten-free sugar-free non-fat sustainable fair trade vegan paper clips, which he sells at craft fairs and music festivals in all 50 states. He analyzes his data by looking at details, and details of details of information. Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success? ---------CORRECT ANSWER------------ -----Drill-down Computers that support hundreds of users at the same time in a big organization are called: ---------CORRECT ANSWER----------------- Mainframe
According to Peter Drucker, what are managers who do things right addressing? ---------CORRECT ANSWER-----------------Efficiency As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success? ---------CORRECT ANSWER-----------------Slice-and-Dice Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information. What refers to the level of detail in the model? --------
- CORRECT ANSWER-----------------Granularity FedEx is a great example of a company that created a competitive advantage through combining _______________. ---------CORRECT ANSWER-----------------MIS and traditional distribution and logistics processes Which of the following represents the different information formats? --------- CORRECT ANSWER-----------------document, presentation, spreadsheet, database Which of the follwoing represents the different information granularities? ---- -----CORRECT ANSWER-----------------detail, summary, aggregate
What encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performing of daily operational tasks? ---------CORRECT ANSWER----------- ------Transactional information What encompasses all organizational information and its primary purpose is to support the performing or managerial analysis tasks? --------- CORRECT ANSWER-----------------analytical information What is immediate, up-to-date information? ---------CORRECT ANSWER---- -------------real-time information What provides real-time information in response to query requests? --------- CORRECT ANSWER-----------------real-time systems What is one of the biggest pitfalls associated with real-time information? ---- -----CORRECT ANSWER-----------------it continually changes Which of the following is not one of the five characteristics common to high quality? ---------CORRECT ANSWER-----------------quantity What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer? ---------CORRECT ANSWER-----------------Call scripting
Which of the following is incorrect in reference to a database --------- CORRECT ANSWER-----------------information is accessed by physical structure The textbook distinguishes between Data, Information, Business Intelligence, and Knowledge. Prof provides a more specific perspective, explaining the difference between data, information, knowledge, and wisdom. Using the definitions provided by prof which of these would be an example of knowledge? ---------CORRECT ANSWER-----------------worst- selling product changes when the weather turns cold Mis can add value to both primary and support activities within a business. Which of the following is not an example of a company adding value the use of mis in a support activity? ---------CORRECT ANSWER----------------- Netflix creating a business strategy for the video rental market that delivers videos via the mail Information technology can enable departments to more efficiently and effectively run their core ________________. ---------CORRECT ANSWER- ----------------business activities Mis can add value to both primary activities and support activities in the value chain. Which of the following is not an example of a company adding value by the use of mis to support a primary activity? ---------CORRECT ANSWER-----------------Pacific Beach Trade Corp. creating an online systems for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items
Your boss, Tom Repici, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a cost leadership strategy? ---------CORRECT ANSWER----------------- Horizon, Frontier, JetBlue Paula Logsdon wants to launch a high-end online custom clothing company. Paula had never heard of Porter's Five Forces Model, but when you mentioned it to her, she wanted to understand why she should perform a five-forces analysis. What was the primary reason you gave to Paula? ---- -----CORRECT ANSWER-----------------to help Paula evaluate the attractiveness of clothing industry Which of the following represents the core drivers of the information age? -- -------CORRECT ANSWER-----------------Data, Information, business intelligence, knowledge Which of the following questions would have be answered with data? --------
- CORRECT ANSWER-----------------Who is customer number 12345XX? One of Porter's Five Forces is rivalry among existing competitors. What are the others? ---------CORRECT ANSWER-----------------Buyer power, supplier power, threat of new entrants, and threat of substitute products of services People with information-intensive jobs are referred to as __________ and they use business intelligence, guided by their intelligence and personal experience to make decisions based on both information and intuition, a valuable resource for any company. ---------CORRECT ANSWER-------------- ---Knowledge workers
Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ______________ by stealing its competitor's key employee. ---------CORRECT ANSWER----------------- advantage All of the following are common tools used in industry to analyze and develop competitive advantages, except: ---------CORRECT ANSWER------- ----------competitive analysis model If an organization were to implement only one policy, which one would it want to implement? ---------CORRECT ANSWER-----------------Ethical computer use policy Which of the following represents the biggest problem of information security breaches? ---------CORRECT ANSWER-----------------People misusing organizational information Which of the following represents the three areas where technology can aid in the defense against information security attacks? ---------CORRECT ANSWER-----------------Authentication and authorization, prevention and resistance, detection and response What is the primary difference between a worm and a virus? --------- CORRECT ANSWER-----------------A virus must attach to something to spread. A worm need not attach to anything to spread.
All of the following are threats to information security except: --------- CORRECT ANSWER-----------------Ediscovery Which of the following is not a common practice an organization would follow when creating an employee monitoring policy? ---------CORRECT ANSWER-----------------Do not state the consequences of violating the policy Which of the following protection techniques scans and searches hard drives to prevent, detect, and remove known viruses, adware, and spyware? ---------CORRECT ANSWER-----------------Antivirus software What is hardware or software that guards a private network by analyzing incoming and outgoing information for the correct markings? --------- CORRECT ANSWER-----------------Firewall A company should be able to calculate the cost of downtime by which of the following? ---------CORRECT ANSWER-----------------Per hour, per day, and per week eBay is an example of an online company that has been faced with numerous security issues. For example, imagine you purchase a digital camera on eBay. Three months later you might receive an email asking you to log in to the system to update your credit card or PayPal information. Of course, this email is not actually from eBay and as soon as you log in your information will be stolen. What type of information security breach would you consider this to be? ---------CORRECT ANSWER----------------- Phishing
what are the rules that help ensure the quality of information? --------- CORRECT ANSWER-----------------integrity constraints what are the rules that enforce basic and fundamental information-based constraints? ---------CORRECT ANSWER-----------------relational integrity constraints what type of integrity constraint does not allow someone to create an order for a nonexistent customer? ---------CORRECT ANSWER----------------- relational integrity constraint what type of integrity constraint does not allow someone to return an item past 15 days after purchase? ---------CORRECT ANSWER----------------- business-critical integrity constraint what are the two primary questions you should ask to determine if a website needs a database? ---------CORRECT ANSWER-----------------how often will the content change and who will be making the content changes which of the following is not an advantage to a data-driven website --------- CORRECT ANSWER-----------------increasing update costs what allows customers to use the web to find answers to their questions or soultions to their problems? ---------CORRECT ANSWER-----------------web- based self-service
A contact center (or call center) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints. A contact center is one of the best assets a customer driven organization can have. why? ---------CORRECT ANSWER- ----------------maintaining a high level of customer support is critical to obtaining and retaining customers which of the following operational CRM technologies does the customer service department typically use? ---------CORRECT ANSWER----------------- contact center, web-based self-service, call scripting which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints? ---------CORRECT ANSWER-----------------contact center what is automatic call distribution ---------CORRECT ANSWER----------------- a phone switches routes inbound calls to available agents what is perspective dialing? ---------CORRECT ANSWER----------------- automatically dials outbound calls and when someone answers, the call is forwarded to an available agent what is interactive voice response (IVR)? ---------CORRECT ANSWER------- ----------directs customers to use touch-tone phones or keywords to navigate or provide information
what is at the heart of any ERP system ---------CORRECT ANSWER--------- --------database which of the following does an ERP system accomplish? ---------CORRECT ANSWER-----------------a. takes data from across the enterprise b. consolidates and correlates enterprise data c. generates enterprisewide organizational reports d. all of the above which ERP component would have a feature to set a credit limit? --------- CORRECT ANSWER-----------------accounting and finance which ERP component would have a feature for job cost accounting? ------- --CORRECT ANSWER-----------------production and materials management what is the key word in ERP? ---------CORRECT ANSWER----------------- enterprise which of the following is not one of the three most common core ERP components focusing on interal operations? ---------CORRECT ANSWER--- --------------business intelligence which activites do human resource components perform? --------- CORRECT ANSWER-----------------track employee information including payroll, benefits, compensation, performance assessment, and assumes
compliance with the legal requirements of multiple jurisdictions and tax authorities which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers and decisions? ---------CORRECT ANSWER-----------------business intelligence what are two of the primary features of ebusiness components? --------- CORRECT ANSWER-----------------eprocurement and elogistics what are the primary business benefits of an ERP system? --------- CORRECT ANSWER-----------------forecsating, planning, purchasing, material management, warehousing, inventory, and distribution what is elogistics ---------CORRECT ANSWER-----------------manages the transportation and storage of goods what is eprocurement ---------CORRECT ANSWER-----------------business to business (B2B) online purchase and sales of supplies and services What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action ---------CORRECT ANSWER-----------------balanced scorecard
which of the following statements is true? ---------CORRECT ANSWER------ -----------the more complete and accurate an organization wants to get its information, the more it costs association detection ---------CORRECT ANSWER-----------------55% of the time when a person buys peanutbutter they also buy jelly what is information that people use to support their own decision-making efforts? ---------CORRECT ANSWER-----------------business intelligence why is Ben & Jerry's using business intelligence? ---------CORRECT ANSWER-----------------to improve quality what is the systems development life cycle? ---------CORRECT ANSWER--- --------------the overall process for developing information systems from planning and analysis through implementation and maintenence which of the following represents the phases in the SDLC? --------- CORRECT ANSWER-----------------plan, analysis, design, develop, test, implement, maintain which phase of the SDLC gather business requirements? --------- CORRECT ANSWER-----------------analysis
what is the analysis phase in the SDLC? ---------CORRECT ANSWER------- ----------involves analyzing end-user business requiremnts and refining project goals what is the design phase in the SDLC? ---------CORRECT ANSWER--------- --------involves describing the desired features and operations of the system what is the implementation phase in the SDLC ---------CORRECT ANSWER-----------------involves placing the sysetm into production so users can begin to perform actual business operations with the system what is the set of policies, procedures, standards, processes, practices, tools, techniques, and tasks that people apply to technical and management challenges ---------CORRECT ANSWER----------------- methodology what is an actvity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance? ---------CORRECT ANSWER-----------------waterfall methodology what is the success rate for a project using the waterfall methodology? ------ ---CORRECT ANSWER-----------------1 in 10 which methodology is owned by IBM ---------CORRECT ANSWER------------- ----RUP
