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MIS 180 EXAM ACTUAL EXAM 2025 | MANAGEMENT
INFORMATION SYSTEMS EXAM | ALL QUESTIONS
AND CORRECT ANSWERS | ALREADY GRADED A+ |
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Bronson Robichauld is wants to find out what's happening with sales of his organic gluten-free sugar-free non-fat sustainable fair trade vegan paper clips, which he sells at craft fairs and music festivals in all 50 states. He analyzes his data by looking at details, and details of details of information. Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success? ---------CORRECT ANSWER------------ -----Drill-down Computers that support hundreds of users at the same time in a big organization are called: ---------CORRECT ANSWER----------------- Mainframe CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs? ---- -----CORRECT ANSWER-----------------CSFs are business strategy elements, where KPIs measure the progress of the CSFs. Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the below would be an internal KPI Todd would use to track his marketing campaigns? ---------CORRECT ANSWER-----------------Marketing campaign ROI
Roger Marcus, Inc. manufactures consumer electronics accessories like earbuds, phone cases, and auxiliary batters. Robin Monkton is responsible for analyzing sales data to help make informed decisions about how best to focus the efforts of her personnel. Robin analyzes her data using aggregation techniques, allowing her to see simple roll-ups to complex groupings of interrelated information. Which of the following common digital dashboard capabilities is Robin using to analyze her organization's success? ---------CORRECT ANSWER-----------------Consolidation Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator? ---------CORRECT ANSWER----------------- Percentage of help desk calls answered in the first minute Data stored in random Access Memory ---------CORRECT ANSWER--------- --------Can be erased by the system or the user According to Peter Drucker, what are managers who do things right addressing? ---------CORRECT ANSWER-----------------Efficiency As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success? ---------CORRECT ANSWER-----------------Slice-and-Dice Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or
What provides real-time information in response to query requests? --------- CORRECT ANSWER-----------------real-time systems What is one of the biggest pitfalls associated with real-time information? ---- -----CORRECT ANSWER-----------------it continually changes Which of the following is not one of the five characteristics common to high quality? ---------CORRECT ANSWER-----------------quantity What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer? ---------CORRECT ANSWER-----------------Call scripting Which of the following implies that aggregate or summary information is in agreement with detailed information? ---------CORRECT ANSWER------------ -----consistency Which of the following implies that information is current with respect to the business requirement? ---------CORRECT ANSWER-----------------timeliness In the relational database model, what is a person, place, thing, transaction, or event about which information is stored? ---------CORRECT ANSWER-----------------entity
Why do relational databases use primary keys and froeign keys? --------- CORRECT ANSWER-----------------to create logical relationships What is a primary key? ---------CORRECT ANSWER-----------------A field (or group of fields) that uniquely identifies a given entity in a table What is a foreign key? ---------CORRECT ANSWER-----------------a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship among the two tables What directly accesses a database ---------CORRECT ANSWER--------------- --DBMS All of the following are advantages of database-stored information, except - --------CORRECT ANSWER-----------------increased information redundancy Which of the following is incorrect in reference to a database --------- CORRECT ANSWER-----------------information is accessed by physical structure The textbook distinguishes between Data, Information, Business Intelligence, and Knowledge. Prof provides a more specific perspective, explaining the difference between data, information, knowledge, and wisdom. Using the definitions provided by prof which of these would be an example of knowledge? ---------CORRECT ANSWER-----------------worst- selling product changes when the weather turns cold
Which of the following represents the core drivers of the information age? -- -------CORRECT ANSWER-----------------Data, Information, business intelligence, knowledge Which of the following questions would have be answered with data? --------
- CORRECT ANSWER-----------------Who is customer number 12345XX? One of Porter's Five Forces is rivalry among existing competitors. What are the others? ---------CORRECT ANSWER-----------------Buyer power, supplier power, threat of new entrants, and threat of substitute products of services People with information-intensive jobs are referred to as __________ and they use business intelligence, guided by their intelligence and personal experience to make decisions based on both information and intuition, a valuable resource for any company. ---------CORRECT ANSWER-------------- ---Knowledge workers Which of the following is not considered a primary value activity in a value chain analysis? ---------CORRECT ANSWER-----------------information systems What are costs that make customers reluctant to abandon one product or service in favor of another? ---------CORRECT ANSWER----------------- switching costs Your boss, Kerry Miller, has asked you to analyze the soft-drink industry using Porter's Five Forces Model. Which of the following represents rivalry
in the soft-drink industry? ---------CORRECT ANSWER-----------------Coke and Pepsi both submit bids to the owner of a football stadium for the exclusive sale of their products during games What is information called that is collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making? --------- CORRECT ANSWER-----------------business intelligence When evaluating the value chain, all of the following are included in the primary value activities except: ---------CORRECT ANSWER----------------- Mis development Which of the following is considered information? ---------CORRECT ANSWER-----------------best selling item by month Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ______________ by stealing its competitor's key employee. ---------CORRECT ANSWER----------------- advantage All of the following are common tools used in industry to analyze and develop competitive advantages, except: ---------CORRECT ANSWER------- ----------competitive analysis model
What is hardware or software that guards a private network by analyzing incoming and outgoing information for the correct markings? --------- CORRECT ANSWER-----------------Firewall A company should be able to calculate the cost of downtime by which of the following? ---------CORRECT ANSWER-----------------Per hour, per day, and per week eBay is an example of an online company that has been faced with numerous security issues. For example, imagine you purchase a digital camera on eBay. Three months later you might receive an email asking you to log in to the system to update your credit card or PayPal information. Of course, this email is not actually from eBay and as soon as you log in your information will be stolen. What type of information security breach would you consider this to be? ---------CORRECT ANSWER----------------- Phishing When studying the figure of the four quadrants of ethical and legal behavior, the goal is for organizations to make decisions in which of the following quadrants? ---------CORRECT ANSWER-----------------Quadrant 1 Which of the following typically would NOT be found in an acceptable use policy? ---------CORRECT ANSWER-----------------Not posting commercial messages to groups even though the employee has received user consent
A policy that bans the use of information for anything outside its intended purpose is called: ---------CORRECT ANSWER-----------------Information privacy policy Which of the following has served as key evidence in many legal cases today and is also faster and easier to search and organize than paper documents? ---------CORRECT ANSWER-----------------Digital information Which of the following explains why a company would implement a BPR strategy? ---------CORRECT ANSWER-----------------To create value for the customer Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? --------- CORRECT ANSWER-----------------Efficiency Metrics According to Prof. Briggs, what is an information system? --------- CORRECT ANSWER-----------------A way to create value with information What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? ---------CORRECT ANSWER----- ------------Critical success factors
what are the rules that help ensure the quality of information? --------- CORRECT ANSWER-----------------integrity constraints what are the rules that enforce basic and fundamental information-based constraints? ---------CORRECT ANSWER-----------------relational integrity constraints what type of integrity constraint does not allow someone to create an order for a nonexistent customer? ---------CORRECT ANSWER----------------- relational integrity constraint what type of integrity constraint does not allow someone to return an item past 15 days after purchase? ---------CORRECT ANSWER----------------- business-critical integrity constraint what are the two primary questions you should ask to determine if a website needs a database? ---------CORRECT ANSWER-----------------how often will the content change and who will be making the content changes which of the following is not an advantage to a data-driven website --------- CORRECT ANSWER-----------------increasing update costs what allows customers to use the web to find answers to their questions or soultions to their problems? ---------CORRECT ANSWER-----------------web- based self-service
A contact center (or call center) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints. A contact center is one of the best assets a customer driven organization can have. why? ---------CORRECT ANSWER- ----------------maintaining a high level of customer support is critical to obtaining and retaining customers which of the following operational CRM technologies does the customer service department typically use? ---------CORRECT ANSWER----------------- contact center, web-based self-service, call scripting which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints? ---------CORRECT ANSWER-----------------contact center what is automatic call distribution ---------CORRECT ANSWER----------------- a phone switches routes inbound calls to available agents what is perspective dialing? ---------CORRECT ANSWER----------------- automatically dials outbound calls and when someone answers, the call is forwarded to an available agent what is interactive voice response (IVR)? ---------CORRECT ANSWER------- ----------directs customers to use touch-tone phones or keywords to navigate or provide information
what is at the heart of any ERP system ---------CORRECT ANSWER--------- --------database which of the following does an ERP system accomplish? ---------CORRECT ANSWER-----------------a. takes data from across the enterprise b. consolidates and correlates enterprise data c. generates enterprisewide organizational reports d. all of the above which ERP component would have a feature to set a credit limit? --------- CORRECT ANSWER-----------------accounting and finance which ERP component would have a feature for job cost accounting? ------- --CORRECT ANSWER-----------------production and materials management what is the key word in ERP? ---------CORRECT ANSWER----------------- enterprise which of the following is not one of the three most common core ERP components focusing on interal operations? ---------CORRECT ANSWER--- --------------business intelligence which activites do human resource components perform? --------- CORRECT ANSWER-----------------track employee information including payroll, benefits, compensation, performance assessment, and assumes
compliance with the legal requirements of multiple jurisdictions and tax authorities which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers and decisions? ---------CORRECT ANSWER-----------------business intelligence what are two of the primary features of ebusiness components? --------- CORRECT ANSWER-----------------eprocurement and elogistics what are the primary business benefits of an ERP system? --------- CORRECT ANSWER-----------------forecsating, planning, purchasing, material management, warehousing, inventory, and distribution what is elogistics ---------CORRECT ANSWER-----------------manages the transportation and storage of goods what is eprocurement ---------CORRECT ANSWER-----------------business to business (B2B) online purchase and sales of supplies and services What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action ---------CORRECT ANSWER-----------------balanced scorecard
which of the following statements is true? ---------CORRECT ANSWER------ -----------the more complete and accurate an organization wants to get its information, the more it costs association detection ---------CORRECT ANSWER-----------------55% of the time when a person buys peanutbutter they also buy jelly what is information that people use to support their own decision-making efforts? ---------CORRECT ANSWER-----------------business intelligence why is Ben & Jerry's using business intelligence? ---------CORRECT ANSWER-----------------to improve quality what is the systems development life cycle? ---------CORRECT ANSWER--- --------------the overall process for developing information systems from planning and analysis through implementation and maintenence which of the following represents the phases in the SDLC? --------- CORRECT ANSWER-----------------plan, analysis, design, develop, test, implement, maintain which phase of the SDLC gather business requirements? --------- CORRECT ANSWER-----------------analysis
what is the analysis phase in the SDLC? ---------CORRECT ANSWER------- ----------involves analyzing end-user business requiremnts and refining project goals what is the design phase in the SDLC? ---------CORRECT ANSWER--------- --------involves describing the desired features and operations of the system what is the implementation phase in the SDLC ---------CORRECT ANSWER-----------------involves placing the sysetm into production so users can begin to perform actual business operations with the system what is the set of policies, procedures, standards, processes, practices, tools, techniques, and tasks that people apply to technical and management challenges ---------CORRECT ANSWER----------------- methodology what is an actvity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance? ---------CORRECT ANSWER-----------------waterfall methodology what is the success rate for a project using the waterfall methodology? ------ ---CORRECT ANSWER-----------------1 in 10 which methodology is owned by IBM ---------CORRECT ANSWER------------- ----RUP
