Download MIE 330 Exam 2: Human Resource Management Questions and Answers and more Exams Business Informatics in PDF only on Docsity!
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MIE 330 Exam 2 ALL 234 Questions and
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Identifying the numbers and types of employees the organization will require to meet its objectives. - ANSWER HR Planning
What are the three stages of HR Planning? - ANSWER 1. Forecasting
- goal setting/strategic planning
- program implementation and evaluation
The attempts to determine the supply and demand for various types of human resources to predict areas within the organization where there will be labor shortages or surpluses. - ANSWER Forecasting
What are the three steps of forecasting? - ANSWER 1. Forecast labor demand
- determine labor supply
- determine labor surplus or shortage
Constructing and applying statistical models that predict labor demand for the next year, given relatively objective statistics from the previous year is called ____________ analysis. - ANSWER Trend Analysis
Objective measures that accurately predict future demand. (ex: measures of the economy, etc.) - ANSWER Leading Indicators
A forecasting technique for determining future staffing needs by using ratio's between two variables. - ANSWER Ratio Analysis
A chart that lists job categories held in one period and shows the proportion of employees in each of those job categories in a future period. - ANSWER Transitional Matrix
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What is published by the Bureau of Labor Statistics to help examine trends in the external labor market?
- ANSWER Occupational Outlook Quarterly & Monthly Labor Review
T/F: Goals should come directly from the analysis of labor supply and demand - ANSWER True
A set of knowledge and skills that make the organization superior to competitors and create value for customers. - ANSWER Core Competency
Organizations are more likely to benefit from hiring and retaining employees who provide a __________ ______________. - ANSWER Core Competency
The planned elimination of large numbers of personnel with the goal of enhancing the organization's competitiveness to promote future competitiveness. - ANSWER Downsizing
What are the four objectives of downsizing? - ANSWER 1. Reduce Costs
- Replace labor with technology
- Mergers & Acquisitions
- Move to more economical location
T/F: Although downsizing has an immediate effect on costs, much of the evidence suggests that it hurts long-term organizational effectiveness - ANSWER True
T/F: Average age of workers is growing - ANSWER True
A comparison of employees in protected groups with proportion that each group represents in a relevant labor market. - ANSWER Workforce Utilization Review
T/F: Affirmative Action goals requires that employers carry out an additional level of HR planning aimed at those goals. - ANSWER True
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Advertising designed to create a generally favorable impression of the organization. - ANSWER Image Advertising
Employees who currently hold other positions in the organization are ____________ sources. - ANSWER Internal Sources
the process of communicating information about a job vacancy on company bulletin boards, in employee publications, on corporate intranets, and anywhere else the organization communicates with employees. - ANSWER Job Posting
Sources outside the company - ANSWER External Sources
People who apply for a vacancy without prompting from the organization. - ANSWER Direct Applicants
People who apply for a vacancy because someone in the organization prompted them to do so. - ANSWER Referrals
What are the advantages of using internal sources? - ANSWER 1. Generates applicants that are well known to the organization.
- These applicants are relatively knowledgable about the organization's vacancies, which minimizes the possibility of unrealistic job expectations.
- Cheaper and Faster
T/F: Internal recruitment can lead to nepotism (the practice of hiring relatives) - ANSWER True
T/F: Employee, with manager's support, is responsible for their career development. - ANSWER True
Online services that gather job information in one place (ex: Indeed) - ANSWER Job Aggregators
Small job boards tailored to certain industries, occupations, areas, etc. - ANSWER Niche Boards
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A structured plan to fill key positions if they become open. This reduces risk, is updated annually, and has a long-term orientation. - ANSWER Succession Planning
What identifies 10-15% of the employees who you want to "guard jealously and develop aggressively" - ANSWER Key Talent Management
Sources indicates that the largest share (about one-fourth) of new employees hired by large companies came from _____________, and the third largest share (almost 10 percent) came from __________ _______________ made at the employer's Web site. - ANSWER Referrals; direct applications
Direct Applicants and Referrals, electronic recruiting, advertisements in newspapers and magazines, private employment agencies, and colleges and universities are _______________ recruitment sources.
- ANSWER External Recruitment Sources
What act requires that everyone receiving unemployment compensation be registered with a local state employment office (who work with USES)? - ANSWER Social Security Act of 1935
Who refers candidates on unemployment to employers at no charge? - ANSWER U.S. Employment Service (USES)
Who generally provides services to the white-collar labor market & charge employers for referrals? - ANSWER Private Employment Agencies
AKA "head hunters", find new jobs for people who are almost always employed. - ANSWER Executive Search Firms (ESF)
The total amount of money spent to fill a vacancy. - ANSWER Cost-Per-Hire
What is median cost per hire? - ANSWER $
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What did Podurgal's company do for 27 year old key talent Andrew? - ANSWER They brought his boat and wine collection to his new location.
Process through which organizations make decisions abut who will or will not be allowed to join the organization. - ANSWER Personnel Selection
T/F: The ease of applying online has made processing applications overwhelming for recruiters - ANSWER True
What are the 5 steps in the selection process? - ANSWER 1. Screening applications and resumes
- testing and reviewing work samples
- interviewing candidates
- checking references and background
- making a selection
Automated approach to selection process that reviews electronically submitted resumes, matches them against company selection criteria, and allows hiring managers to track job candidate information and hiring outcomes. - ANSWER Applicant Tracking System
Selection process should be set up in a way that lets the organization identify people who have necessary __________. - ANSWER KSAO's
A successful selection method provides _______________ and _______________ information. - ANSWER Reliable and Valid
A successful selection method can be _________________ to apply to candidates. - ANSWER generalized
A successful selection method offers high ______________. - ANSWER high utility (practical value)
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A successful selection method uses _______________ selection criteria. - ANSWER Legal
The extent to which a measurement is free from random error (shows consistent results) - ANSWER Reliability
The extent to which performance on a measure (such as a test score) is related to what the measure is designed to asses (such as job performance). - ANSWER Validity
What are the three ways accepted by the Uniform Guidelines on Employee Selection Procedures to measure validity? - ANSWER 1. Criterion-related
- Content
- Construct
A measure of validity based on showing a substantial correlation between test scores and job performance scores. - ANSWER Criterion-related validity
What two kinds of research are possible for arriving at criterion-related validity? - ANSWER Predictive Validation
Concurrent Validation
Research that uses test scores of all applicants and looks for a relationship between scores and future performance of applicants who were hired. - ANSWER Predictive Validation
Research that consists of administering a test to people who currently hold a job, and then comparing their scores to existing measures of job performance. - ANSWER Concurrent Validation
Consistency between the test items or problems and the kinds of situations or problems that occur on the job. - ANSWER Content Validity
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What system is used by employers to go online and submit information on an applicant's I9? - ANSWER E-Verify
Legislation that requires employers to obtain a candidate's consent before using a third party to check candidate's credit history or references. - ANSWER Fair Credit Reporting Act
What is a low-cost way to gather basic data from applicants? - ANSWER Application Forms
With resumes, who controls the information? - ANSWER The applicants
Are references biased? if so, toward whom? - ANSWER References are biased toward employees, because they choose people who will say nice things about them.
What type of check is banned in some states and has drawn scrutiny? - ANSWER Credit Checks
Assess how well a person can learn or acquire skills and abilities - ANSWER Aptitude Tests
Tests that measure a person's existing knowledge and skills. - ANSWER Achievement Tests
Tests designed to measure such mental abilities as verbal skills, quantitative skills, and reasoning ability (AKA, an intelligence test) - ANSWER Cognitive Ability Test
Establishing different norms for hiring members of different racial groups. (Illegal) - ANSWER Race Norming
What is a type of race norming that is legal but controversial? - ANSWER Banding
What are the 5 major personality dimensions measured by personality inventories? - ANSWER Extroversion
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Adjustment
Agreeableness
Conscientiousness
Inquisitiveness
T/F: Drug tests must be administered systematically to all applicants for the same job. - ANSWER True
A selection interview in which the interviewer has great discretion in choosing questions to ask each candidate. Typically include open-ended questions about the candidate's strengths, weaknesses, career goals, and work experience. - ANSWER Nondirective Interview
T/F: Because nondirective interviews give the interviewer wide latitude, their reliability is not great, and some interviewers ask questions that are not valid or even legal. - ANSWER True
A selection interview that consists of a predetermined set of questions for the interviewer to ask. - ANSWER Structured Interview
A structured interview in which the interviewer describes a situation likely to arise on the job, then asks the candidate what he or she would do in that situation. - ANSWER Situational Interview
A structured interview in which the interviewer asks the candidate to describe how he or she handled a type of situation in the past. - ANSWER Behavior Description Interview (BDI)
Which type of interview tends to me the most valid? - ANSWER Behavioral Description Interview (BDI)
A selection interview in which several members of the organization meet to interview each candidate. - ANSWER Panel Interview
T/F: Interviews are costly - ANSWER True
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An effective training program teaches what? - ANSWER What it is designed to teach
A computer application that automates the administration, development, and delivery of training programs. - ANSWER Learning Management System (LMS)
What three questions does a needs assessment answer? - ANSWER 1. Organization- What is the context in which training will occur?
- Person- Who needs training?
- Task- What subjects should training cover?
Process for determining appropriateness of training by evaluating characteristics of the organization. - ANSWER Organizational Analysis
A process for determining individuals' needs and readiness for training. - ANSWER Person Analysis
What are the questions asked by a Person Analysis? - ANSWER 1. Do performance deficiencies result from a lack of knowledge, skill, or ability?
- Who needs training?
- Are these employees ready for training?
What kind of analysis is critical when training is considered in response to a performance problem? - ANSWER Person Analysis
The process of identifying the tasks, knowledge, skills, and behavior that training should emphasize. - ANSWER Task Analysis
If the answer to "If I held a gun to their head, could they perform the task" is yes, then is training the right solution? - ANSWER No.
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T/F: Training can be used as punishment (ex: Traffic school diversity training, "charm school") - ANSWER True
A combination of employee characteristics and positive work environment that permit training. - ANSWER Readiness for Training
Being able to use written and spoken language, solve math problems, and use logic to solve problems. - ANSWER Cognitive Ability
The limits on training's effectiveness that arise from the situation or the conditions within the organization. Ex: lack of time, lack of money, etc. - ANSWER Situational Constraints
The ways the organization's people encourage training, including giving trainees praise and encouraging words, sharing information about participating in training programs, and expressing positive attitudes about the organization's training programs. - ANSWER Social Support
A __________________ work environment encourages learning and avoids interfering with training (characterized by situational constraints and social support) - ANSWER Positive work environment
T/F: Decisions about training are often the responsibility of a specialist in the organization's training or HR department - ANSWER True
Training begins with establishing what? - ANSWER Objectives for the training program
Effective training objectives have what characteristics? - ANSWER 1. Expectations
- Quality or level of acceptable performance
- Conditions under which the employee is to apply what he or she learned.
- Measurable performance standards.
- Resources needed to carry out the desired performance or outcome.
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Training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would occur on the job. (uses virtual reality and avatars) - ANSWER Simulations
What training method allows trainees to see the impact of their decisions in an artificial, risk free environment? - ANSWER Simulations
Computer depictions of trainees, which the trainees manipulate in an online role play. - ANSWER Avatars
A computer-based technology that provides an interactive, three-dimensional learning experience. - ANSWER Virtual Reality
Detailed descriptions of a situation that trainees study and discuss. - ANSWER Case Studies
Require trainees to gather and analyze information and make decisions that influence the outcome. - ANSWER Business Games
What is an effective way to teach interpersonal skills; that includes role-playing with feedback? - ANSWER Behavior Modeling
Training programs in which participants learn concepts and apply them by simulating behaviors involved and analyzing the activity and connecting it with real-life situations. - ANSWER Experiential Programs
A teamwork and leadership training program based on use of challenging, structured outdoor activities.
- ANSWER Adventure Learning
One of the most important features of organizations today is __________________. - ANSWER Teamwork
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What coordinates the performance of individuals who work together to achieve a common goal? - ANSWER Team Training
Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another members place. - ANSWER Cross-training
Team training that teaches the team how to share information and make decisions to obtain the best team performance. - ANSWER Coordination Training
Training in the skills necessary for effectively leading the organization's teams. - ANSWER Team Leader Training
Training in which teams or work groups get an actual problem, work on solving it and commit to an action plan, and are accountable for carrying out the plan. - ANSWER Action Learning
On-the-job use of knowledge, skills, and behaviors learned in training (the goal of implementation!) - ANSWER Transfer of Training
Groups of employees who work together, learn from each other, and develop a common understanding of how to get work accomplished. - ANSWER Communities of Practice
T/F: Learning permanently changes behavior - ANSWER True
T/F: Effective training communicates learning objectives clearly, presents information in distinctive and memorable ways, and helps trainees link the subject matter to their jobs. - ANSWER True
Do people tend to benefit most from practice that occurs over several small sessions or one large practice sessions? - ANSWER Several small sessions
The difficulty level of written materials - ANSWER Readability
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Combination of formal education, job experiences, relationships, and assessment of personality and abilities to help employees prepare for the future of their careers. - ANSWER Employee Development
Development is _____________ oriented; preparing employees for change in new jobs, responsibilities, or requirements. - ANSWER Future oriented
___________________ traditionally focuses on helping employees improve performance of their current jobs. - ANSWER Training
The average 32 year old has already worked for how many different firms? - ANSWER 7
A career that frequently changes based on changes in the person's interests, abilities, and values in the work environment. - ANSWER Protean Career
T/F: To remain marketable, employees must continually develop new skills - ANSWER True
T/F: A traditional career tends to have an individual moving up in one single company, rather than across many different companies. - ANSWER True
What are the four approaches to employee development? - ANSWER 1. Interpersonal Relationships
- Formal Education
- Job Experiences
- Assessment
Workshops, short courses, lectures, simulations, business games, experiential programs, and meetings with customers are examples of what approach to employee development? - ANSWER Formal Education
Collecting information and providing feedback to employees about their behavior, communication style, or skills. - ANSWER Assessment
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T/F: Assessment may come from the employees, their peers, managers, and customers. - ANSWER True
For assessment to support development, the information must be shared with who? - ANSWER The person being assessed.
Psychological inventory that identifies individuals' preferences for source of energy, means of information gathering, way of decision making and lifestyle, providing information for team building and leadership development (100+ questions) - ANSWER Myers-Briggs Type Indicator
What are the four areas the Myers-Briggs Type Indicator tests? - ANSWER Energy
Information
Decision Making
Lifestyle
Are Myers-Briggs Type Indicators stable over time? - ANSWER Not necessarily
Brand of assessment that identifies individuals' behavior patterns in terms of dominance, influence, steadiness, and conscientiousness. - ANSWER DiSC
A wide variety of specific selection programs that use multiple selection methods to rate applicants or job incumbents on their management potential. - ANSWER Assessment Center
Assessment centers can cost as much as $20,000 so they are typically reserved for who? - ANSWER Higher-level management
An assessment center exercise in which a team of 5 to 7 employees is assigned a problem and must work together to solve it within a certain time period. - ANSWER Leaderless Group Discussions
