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High Performance Work
Structure
are the combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals. TERM 2
(1) Org. Structure (2) Task Design (3) People
(4) Reward Systems (5) Info Systems
DEFINITION 2 What are the elements of a high performance work system? TERM 3
Org. Structure
DEFINITION 3 _____________ refers to the way the organization groups its people into divisions, departments, and reporting relationships (Hint: It's an element of a high performance work system) TERM 4
Task Design
DEFINITION 4 ______________ involves determining how the details of the organization's activities will be grouped into jobs or team responsibilities(Hint: It's an element of a high performance work system) TERM 5
People
DEFINITION 5 _____________ (Training, development, career management) ensure that the selected employees are able to perform their current and future jobs within the organization(Hint: It's an element of a high performance work system)
Info Systems
_______________ have enabled organizations to share information widely ((Hint: It's an element of a high performance work system) TERM 7
Organization Goals/Performance
DEFINITION 7 _________________ is linked to --> _______________ TERM 8
(1) Team work & engagement (2) knowledge
sharing (3) job satisfaction & engagement (4)
ethnics
DEFINITION 8 What are 4 conditions that contribute to the formation of a high-performance work system? TERM 9
Empowerment
DEFINITION 9 ____________________ is giving employees responsibility and authority to make decisions regarding all aspect of product development and customer service TERM 10
Design
Work
DEFINITION 10 One of the most popular ways to empower employees is to _________________ so that it is performed by teams.
Critical Thinking
Systems
_______________ - is widespread and occurs when employees are encouraged to see relationships among ideas and think in new ways(Hint: It's a key feature to a learning organization) TERM 17
Learning Culture
DEFINITION 17 _______________ - a culture in which learning is rewarded, promoted, and supported by managers and organizational objectives(Hint: It's a key feature to a learning organization) TERM 18
Valued Employees
DEFINITION 18 ______________ - the organization recognizes the employees are the source of its knowledge. It therefore focuses on ensuring the development and well-being of each employee(Hint: It's a key feature to a learning organization) TERM 19
Career Progress, Recognition
Accomplishment, and Brand Alignment
DEFINITION 19 Practices that promote engagement are ____________, _______________, and _______________. TERM 20
Engagement
DEFINITION 20 _________________ is the degress to which employees are fully involved in their work and the strength of their commitment to their job, and company.
Brand Alignment
_________________ is the process of ensuring that HR policies, practices, and programs support or are congruent with an organization's overall culture (or brand) products, and services. TERM 22
Recruitment &
Selection
DEFINITION 22 ________________________ aim at the kinds of employees who can thrive in this type of setting. These employees are enthusiastic about and able to contribute teamwork, empowerment, and knowledge sharing, TERM 23
Training &
Development
DEFINITION 23 _________________ - Extensive training and development are an important part of a learning organization. TERM 24
Structured Interview
DEFINITION 24 ___________________ is a type of interview with pre-determined set of interview set of questions and is always consistent with other interviewers TERM 25
Nondirective Interview
DEFINITION 25 ________________ is a type of interview that is open-ended, winged, and has no structure.
Knowledge, Skills Sets, and Abilities
________________. ___________________. and ______________ are the 3 things you're screening for on an application (AKA: KSA's) TERM 32
(1) Reliability (2) Validitiy
DEFINITION 32 What are the 2 measurement tools of tests? TERM 33
Reliability
DEFINITION 33 ______________ shows consistent results. TERM 34
Validity
DEFINITION 34 ______________ shows how well the test is measuring what it's supposed to be measuring. It also refers to whether the appraisal measures all the relevant aspects of the performance and omits irrelevant aspects of performance. TERM 35
(1) Drug Test (2) Medical Examination
DEFINITION 35 You may only give these two tests ONLY after the job has been offered.
Strategy, Goals, and Culture
A performance management system should aim at achieving employee behavior and attitudes that support the organization's _____________. _____________. and _____________. TERM 37
Performance Measure
DEFINITION 37 ________________ tell employees what is expected of them and how they can meet those expectations (Being specific) TERM 38
(1) Comparing (2) Attribute (3) Behavior (4)
Results (5) Quality
DEFINITION 38 What are the 5 approaces/methods for Managing Performance? TERM 39
Errors in Distribution
DEFINITION 39 Raters often tend to use only one part of a rating scale (_______________). TERM 40
Leniency
DEFINITION 40 ____________________ is when the rater incorrectly inaccurately assigns high ratings to all employees.
(1) EEO (How you're able to ask ?s) (2) Title 7-
Discrimination (3) ADA-Reasonable
Accomodations
What are the 3 major laws impacting recruitment and selection? TERM 47
Employee Referrals
DEFINITION 47 ______________________ are the most popular when hiring a new employee because it saves money and time in the recruitment and selection process. (Type of internal recruitment technique) TERM 48
USERRA Act of 1994 - 5 years
DEFINITION 48 What act enforces a military personnel's job to remain open for ___________ years upon returning from active duty? TERM 49
Religion, Race, Color, Sex, National Origin
DEFINITION 49 Civil Rights Act of 1964 prohibits discrimination of employment practices for what 5 protected classes? TERM 50
Realistic Job Preview
DEFINITION 50 You must a __________________ to the applicant applying for the job so you do not set them up to fail or perform badly in the organization.
Disparate Treatment
_____________ exists when an employer intentionally treats an employee differently because of either race, religion, gender, or ethnic group. TERM 52
Disparate Impact
DEFINITION 52 ____________________ is a pattern of practice that sometimes might not be designed for certain individuals, discrimination is unintentional. TERM 53
DEFINITION 53 If the impact ratio is less than _____ there is ______ violation.Ex.)90 applicants (50 whites) (40 blacks)35 hired (25 whites) (10 blacks)25 whites hired divided by 50 applied = .510 blacks hired divided by 40 applied = .25 .5 < .8 (4/5) = a violation TERM 54
Affirmative Action
DEFINITION 54 ____________________ attempts to achieve equal employment opportunity by activley seeking minorities and women where they have been underrepresented in the workforce.
