Download Management Theory and Practice: From Sun Tzu to Modern Management and more Quizzes Business Management and Analysis in PDF only on Docsity!
Sun Tzu
an ancient Chinese military general and strategist and philosopher who is traditionally believed to have authored The Art of War, an influential ancient Chinese book on military strategy considered to be a prime example of Taoist thinking. TERM 2
Managers in the Industrial Revolution
DEFINITION 2 Rise of factories, Need to organize work and workers They acted as bouncers to keep the peace. Protected from Luddites who would break the machines. TERM 3
Interchangeable Parts
DEFINITION 3 Reduced the amount of inventory (Definitely gonna be on the test) TERM 4
Rail Roads
DEFINITION 4 Demonstrated great organizational skills TERM 5
Managers in the 1800's
DEFINITION 5 Acted as Dad to protect against the young women working in the factories.
Scientific Management
Scientific management ( which comprises Taylor's work as well as that of another classical theorist Max Weber , Taylorism or the Taylor system, Taylor himself referred to it as Process management) is a theory of management that analyzes and workflows, with the objective of improving labor productivity. TERM 7
Frederick Taylor
DEFINITION 7 The first person to actually "study" work, to gather data on how workers did their jobs TERM 8
Taylorism
DEFINITION 8
- Determines the one best way 2. Select the best person for the job 3. Train the best person in the best way 4. Pay a decent day's wage for a decent day's work TERM 9
Era of Modern Management
DEFINITION 9 Only 100 years old (DEFINITELY GONNA BE ON THE TEST) TERM 10
Frank and Lillian Gilbreth
DEFINITION 10 Cheaper by the dozen. Very influenced by Taylor Renowned for their time and motion studies They applied efficiency everywhere. industrial engineers
Mary Parker Follet
Mary Parker Follett (3 September 1868 - 18 December 1933) was an American social worker, management consultant and pioneer in the fields of organizational theory and organizational behavior. Way ahead of her time, wrote about a man's world. TERM 17
Zone of Indifference
DEFINITION 17 Willingness to do something without compensation. It has shrunken over time TERM 18
Human Relations Approach
DEFINITION 18 (DEFINITELY ON THE TEST) Grew out of the Hawthorne Study Improved relationships between manager and worker Leads to increased worker satisfaction Which leads to increased worker productivity TERM 19
Human Resources Approach
DEFINITION 19 Grew out of McGregor's Theory X vs. Theory Y When Managers assist and encourage workers to grow and develop Worker productivity increases Which in turn increases worker satisfaction. TERM 20
Hawthorne Study
DEFINITION 20 The Hawthorne effect is a form of reactivity whereby subjects improve an aspect of their behavior being experimentally measured simply in response to the fact that they are being studied, not in response to any particular experimental manipulation.
Manager X
Thinks workers are lazy and unmotivated TERM 22
Manager Y
DEFINITION 22 Thinks workers are good and want to be productive. TERM 23
Happiness and
Productivity
DEFINITION 23 They are correlated. TERM 24
Integrative Approaches
DEFINITION 24 Attempt to combine many variables into a holistic approach to the process of management Computers Helped Two best known integrative approaches SYSTEMS THEORY CONTINGENCY THEORY TERM 25
Systems Theory
DEFINITION 25 Systems theory is a transdisciplinary approach, which abstracts and considers a system as a set of independent and interacting parts. Emphasis changed from Closed Systems to Open systems in 1950-
Choices
how much discretion does she have in how she does things TERM 32
Dimensions of a Manager
DEFINITION 32 Demands, Constraints, Choices TERM 33
Manager Skills
DEFINITION 33 Technical Intrepersonal Conceptual TERM 34
Challenges of a manager
DEFINITION 34 Recognizing the need for change and being able to manage it technology globilization managing resources thinking and managing strategically developing and using entrepreneurial mind set TERM 35
Change Levels
DEFINITION 35 Macro and Micro
Macro Change
organizational strategic changes mergers, acquisitions restructuring TERM 37
Micro Change
DEFINITION 37 Individual decisional making style individual working relationships employer/employment relationships leader needs TERM 38
External Forces For Change
DEFINITION 38 Competition Technology Demographical and social values Economic factors Regulations TERM 39
Internal Forces for Change
DEFINITION 39 New Leadership Workforce diversity Team emphasis TERM 40
The Change Process
DEFINITION 40
- Unfreezing 2. Movement 3. Refreezing
% of increasing change
TERM 47
% of non changing change
DEFINITION 47 13% TERM 48
Most Org Leaders feel that managers in their
firm have ____ change management skills
DEFINITION 48 Fair TERM 49
Niccolo Machiavelli
DEFINITION 49 Studyed Change TERM 50
Unfreezing
DEFINITION 50 Phase 1: begins with realizing a habit needs to be changed Habits are patterns of doing things. Behavioral habits Cognitive Habits
Behavioral habits
Strongly patterned ways behaving TERM 52
Cognitive Habits
DEFINITION 52 patterned ways of viewing and interpreting events TERM 53
Movement
DEFINITION 53 Phase 2: Process of actually changing a behavior. TERM 54
Determinants of resistance
DEFINITION 54 Great uncertainty about the outcome of change, the higher the level of resistance The greater the magnitude of the change, the less likely we are to attempt it. TERM 55
Refreezin
DEFINITION 55 Phase 3:Designing the situation is such a way that people can resist the impulse to go back to the easier way Does not mean change is permanent
Overcoming failure to MOVE
change
Make sure it is clear, don't let rumor take over Make sure benefits are obvious Make sure people know what to do, teach them TERM 62
Overcoming failure to finish
DEFINITION 62 Celebrate small progressions inform them of their progress TERM 63
Hedonism
DEFINITION 63 Hedonism is a school of ethics which argues that pleasure is the only intrinsic good. I did what was right for me TERM 64
Might Equals Right
DEFINITION 64 I did it because I could TERM 65
Conventionalism
DEFINITION 65 Conventionalism is the philosophical attitude that fundamental principles of a certain kind are grounded on (explicit or implicit) agreements in society, rather than on external reality. Everyone else was doing it
Organizational Ethics
Organizational Ethics is the ethics of an organization, and it is how an organization ethically responds to an internal or external stimulus. My decision matches organizational policy TERM 67
Nuremburg Defense
DEFINITION 67 The Nuremberg Defense is a legal defense that essentially states that the defendant was "only following orders" ("Befehl ist Befehl", literally "order is order") and is therefore not responsible for his or her crimes.
