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Midterm Exam Study Guide - Operations Management | MGMT 250, Exams of Production and Operations Management

Clark UniversityProduction and Operations Management
Prof. Joseph Sarkis

Material Type: Exam; Professor: Sarkis; Class: OPERATIONS MANAGEMENT; Subject: Management; University: Clark University; Term: Fall 2004;

Typology: Exams

Pre 2010

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Clark University
Graduate School of Management
Introduction to Operations Management
MGMT 250
Fall 2004 T-TH Mornings
Instructor: Joseph Sarkis Office: Carlson 310
Office Hours: TH - 1:00-2:30 and by appt. Phone: 793-7659
Email: jsarkis@clarku.edu Homepage: http://www.clarku.edu/~jsarkis
Texts: Production and Operations Management, 8th Edition by Stevenson, Published by
IRWIN, 2005.
On reserve in the library:
Latona, J.C., and Nathan, J., “How to Analyze, Prepare and Present a
Case,” from Cases and Readings in Production and Operations
Management, Prentice-Hall, Inc., Englewood Cliffs, NJ (1994).
"A Measure of Delight: The Pursuit of Quality at ATT Universal Card
Services (A)." Harvard Business School Case.
"Fabtek", Harvard Business School Case.
"Foxboro's ISO 9000 Experience" - A. Davin and A. McCampbell.
Objective: This course will focus on the strategic and operational decisions that are the typical
responsibilities of the production and operations manager. Focus will be on the
management, planning and control of an enterprise's resources, including product and
service production resources.
There will be a balance between quantitative tools and qualitative discussion in the
presentation of this course. Strategic, tactical and operational issues include such topics as
Operations Strategy, Total Quality Management, Capacity Management, Aggregate
Production Planning, Project Management, and Inventory Management as well as various
control issues on the shop floor such as scheduling and Just in Time operations philosophy.
Grading and Assignments:
Midterm Exam 27.5%
Final Exam 32.5%
2 Case evaluations 20%
Homeworks 15%
Tour Write-up 5%
The grading in this class will be based on 2 Exams, homework assignments, two case
analyses, and a tour report. There will be a midterm and final exam. The final exam will
not be comprehensive. The midterm and final exam will be both short answer type
questions (or multiple choice) and some small problems of the most recently presented
material. Homework assignments may include simple computer projects as well as
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Clark University Graduate School of Management Introduction to Operations Management MGMT 250 Fall 2004 T-TH Mornings Instructor: Joseph Sarkis Office: Carlson 310 Office Hours: TH - 1:00-2:30 and by appt. Phone: 793- Email: jsarkis@clarku.edu Homepage: http://www.clarku.edu/~jsarkis Texts: Production and Operations Management, 8th Edition by Stevenson, Published by IRWIN, 2005. On reserve in the library: Latona, J.C., and Nathan, J., “How to Analyze, Prepare and Present a Case,” from Cases and Readings in Production and Operations Management , Prentice-Hall, Inc., Englewood Cliffs, NJ (1994). "A Measure of Delight: The Pursuit of Quality at ATT Universal Card Services (A)." Harvard Business School Case. "Fabtek", Harvard Business School Case. "Foxboro's ISO 9000 Experience" - A. Davin and A. McCampbell. Objective: This course will focus on the strategic and operational decisions that are the typical responsibilities of the production and operations manager. Focus will be on the management, planning and control of an enterprise's resources, including product and service production resources. There will be a balance between quantitative tools and qualitative discussion in the presentation of this course. Strategic, tactical and operational issues include such topics as Operations Strategy, Total Quality Management, Capacity Management, Aggregate Production Planning, Project Management, and Inventory Management as well as various control issues on the shop floor such as scheduling and Just in Time operations philosophy. Grading and Assignments: Midterm Exam 27.5% Final Exam 32.5% 2 Case evaluations 20% Homeworks 15% Tour Write-up 5% The grading in this class will be based on 2 Exams, homework assignments, two case analyses, and a tour report. There will be a midterm and final exam. The final exam will not be comprehensive. The midterm and final exam will be both short answer type questions (or multiple choice) and some small problems of the most recently presented material. Homework assignments may include simple computer projects as well as

problems from the book and some may be assigned in the classroom. Grading of homeworks will be on a pass-return-fail basis. A return means you need to do more work and hand it in (only one return is allowed per homeowork and you get full credit), a fail means you get no credit for the assignment. There will be a tour a local operations location, a writeup of this tour is required. Tours present a chance for you to get a feel of what an operations environment will entail, as well as opportunities to make contacts with possible employers. Students are also encouraged to attend at least one professional organization meeting related to the field of Production and Operations Management. These organizations include APICS or ASQC. The case evaluations will be detailed in class where class participation is highly encouraged and will only support the grading of the analyses (that is, your presence during case discussion will impact your grade). The case study analyses will be guided by some questions. The questions should be answered in detail with your logic and work supported from information from the cases and readings from the book. Case background should be part of your analyses. Identification of the problem area(s), any calculations, and especially recommendations (with any possible pitfalls that the company may face from your recommendations, identified), should make up the remainder of your case. The case write-ups including calculations, appendices, graphs, figures, etc…should not exceed 10 double spaced pages. A good way to structure a detailed case write-up is in the Reading by Latona and Nathan. You can email your assignments that are textual or easily typed, but they must be emailed before the class they are due. The course moves quickly in a number of areas. Please be prepared for class and have your questions and comments ready. This will be the best way to get the most out of class and to have a fun and productive time.