1. The roles for Human Services:
a. Teacher: Educate the client about the services available
b. Advocate: Speak on behalf of the client
c. Broker: Match the client’s needs with the available services
d. Mediator: Assist the client to resolve any issue they may have with another party
e. Activist: To speak out about what issues the concern your client
f. Therapist: Listen to the client’s needs and issues
g. Empowerer: Give the client the tools and power to help themselves
2. 5 Characteristics of HS:
a. Empathy
b. Self-Awareness
c. Responsibility/Commitment
d. Non-judgmental
e. Communication
3. 3 Functions of HS
a. Self Care – when the client can’t take care of themselves
i. Elderly, children
b. Self Control – when the client can, but doesn’t take care of themselves
i. Inmates
c. Rehabilitation – when the client is unable to function
i. Veterans
4. Residual Vs Institutional Views
a. Residual:
i. Short Term
ii. Has Stigma
iii. Means tested
iv. Emergency
1. Public Assistance Programs
b. Institutional:
i. Long Term
ii. No Stigma
iii. No means tested
iv. Not Emergency
1. Social Security
5. Purpose of HS
a. Problems in living – humans unable to meet own needs, problems that are related to the life cycle
b. Self-Sufficiency – The ability to care for one’s self, hs need to successfully provide clients with the
support to be self-sufficient
c. Complexities of modern world –
6. Worthy VS Unworthy
a. Worthy –society sees that needs help
i. Elderly, children
b. Unworthy –society doesn’t think needs help
i. Divorced women
ii. Single moms
