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Microsoft 365 Certified: Collaboration Communications Systems
Engineer Associate
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QUESTION 1
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort. Solution: You configure group call pickup for the call queue. Does this meet the goal? A. Yes B. No Correct Answer: B Reference: https://regroove.ca/stellark1/09/redirect-teams-auto-attendant-voicemail-to-a-channelupdated-method/
QUESTION 2 Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones. The help desk receives reports that several user phones fail to lock automatically after the timeout period. You need to verify whether the configuration profile is applied to the problematic phones. Solution: From Devices in the Microsoft Teams admin center, you select IP Phones, find the reported phones, and review the Configuration profile column. Does this meet the goal? A. Yes B. No Correct Answer: A
QUESTION 3 HOTSPOT You have a Microsoft Teams Phone deployment. You have a dial plan that contains the following normalization rule: Pattern: ^8?(\d{7})$ Translation: +1330$ How will the phone numbers be normalized? To answer, select the appropriate options in the answer area.
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QUESTION 4
DRAG DROP
Your company has a main office in New York and a branch office in Calgary. All offices connect to each other by using a dedicated WAN. You have a Microsoft Teams Phone deployment. You need to recommend a Direct Routing solution that meets the following requirements: If a Session Border Controller (SBQ fails in the New York office, PSTN services must remain available through a local PSTN egress in New York. The Calgary office must prioritize a local PSTN egress and ensure that PSTN services remain available in the event of a local SBC outage. The number of SBCs must be minimized. What should you recommend for each office? To answer, drag the appropriate components to the correct offices. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. Select and Place:
Correct Answer:
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QUESTION 5
DRAG DROP
You have a Teams Phone deployment that uses Direct Routing. You have two users named User1 and User2. You need to move the assigned licenses and phone number of User1 to User2. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:
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QUESTION 6 Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones. The help desk receives reports that several user phones fail to lock automatically after the timeout period. You need to verify whether the configuration profile is applied to the problematic phones. Solution: From Device in the Microsoft Teams admin center, you select IP Phones, select the Configuration profiles tab, select Standard Phone Policy, and select Assigned devices. Does this meet the goal? A. Yes B. No Correct Answer: B
QUESTION 7 You have a Microsoft Teams Phone deployment. Users report poor audio calls. You need to investigate which protocol is being used for the affected calls. Which Call Quality Dashboard (CQD) report should you review? A. Quality of Experience B. Quality Drill Down C. Summary D. Rate My Call Correct Answer: B
QUESTION 8 You have a Microsoft Teams Phone deployment. You are deploying Direct Routing. All users have a SIP URI in the format of user@contoso.com. The Session Border Controller (SBC) is named sbc.voice.contoso.com. When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.
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What is a possible cause of the issue? A. The certificate does not match the FQDN on the SBC. B. The firewall blocks inbound traffic on port 443 to the SBC. C. Only TLS 1.0 is enabled on the SBC. D. Microsoft 365 Phone System licenses are not assigned to the users. Correct Answer: A Reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sipoptions-tls- certificate-issues
QUESTION 9 Your network contains an on-premises Active Directory Domain Services (AD DS) domain named contoso.com. You have a Microsoft 365 subscription. You plan to implement Microsoft Teams Rooms shared room video conferencing. You deploy 50 Teams Rooms on Windows devices and join each device to contoso.com. You need to enable Direct Guest Join on all 50 devices. The solution must minimize administrative effort. What should you do? A. Run the Set-CsVideoInteropServiceProvider cmdlet. B. From the Microsoft Teams admin center, configure a configuration policy. C. From the Microsoft Teams admin center, modify the Guest access settings. D. Deploy a SkypeSettings.xml file to each device by using Group Policy. Correct Answer: B
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E. User1.User2. andUser Correct Answer: B
QUESTION 12 You have a Microsoft Teams Phone deployment. You need to implement PSTN connectivity by using Direct Routing. What are three requirements for the implementation? Each correct answer presents part of the solution. A. a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain B. a firewall rule that opens a TCP signaling port to Microsoft Teams C. a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP address D. a firewall rule that opens a UDP signaling port to Microsoft Teams E. a Teams-certified Session Border Controller (SBC) Correct Answer: BCE Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan
QUESTION 13 HOTSPOT You have a Microsoft 365 E5 subscription that uses Teams. You discover that the Conference Bridge list contains two dial-in phone numbers for an office in Calgary. One of the dial- in phone numbers is +14035554321 and is configured as a secondary number for the Calgary office. The number is NOT set as the default. You need to remove + 14035554321 from the list. How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
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Correct Answer:
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