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MGMT 6100 MOD. 2 Questions With Complete Solutions _____________________ ___________________helps a leader to understand and adapt to an employee's individual characteristics. Correct Answers Emotional Intelligence -Diversity fosters creativity and innovation ⁃ Culturally diverse teams make better decisions over time ⁃ Better understanding of customer needs and customers may feel more at ease when dealing with the company ⁃ When employees feel fairly treated, they are more satisfied ⁃ Organizational performance increases when employees have a positive attitude toward diversity Correct Answers The Benefits of Diversity -Focus on the "glass half empty" ⁃ Experience more anxiety and nervousness Correct Answers Negative affective people -More satisfied with the job -More committed to the company -More influential in the company -Remain longer at the company Correct Answers Person- organization fit -Satisfaction with the work environment -Identification with the organization -Job satisfaction -Job performance Correct Answers person-job fit
4 Suggestions for Managing Diversity Correct Answers •Build a culture of respecting diversity •Make managers accountable for diversity •Diversity training programs •Review recruitment practices 5 Suggestions for Managing Cultural Diversity: Correct Answers -Help employees build cultural intelligence ⁃ Able to work with people from many diverse backgrounds •Avoid ethnocentrism ⁃ The belief that one's own culture is superior •Listen to locals Open lines of communication and actively seek⁃ feedback•Recognize that culture changes •Do not always assume that culture is the problem ⁃ Managing people who have diverse personalities or functional backgrounds may create misunderstandings that are not necessarily due to cultural differences 7 issues that prevent inclusion: Correct Answers -Similarity- Attraction Phenomenon -Faultlines -Stereotypes -Prejudice -Ethnocentrism -Unequal access to organizational networks a cycle that occurs when people automatically behave as if an established stereotype is accurate, which leads to a reactive behavior from the other party Correct Answers Self-fulfilling prophesy
Big Five Personality Traits Correct Answers openness, conscientiousness, extraversion, agreeableness, neuroticism can be seen directly (e.g. race, gender) Correct Answers surface level (diversity) can't be seen directly (e.g. goals, skills) Correct Answers deep- level (diversity) Considering others' feelings, especially when making decisions Correct Answers Empathy Controlling or redirecting disruptive emotions and impulses Correct Answers Self-Regulation differences in concentration of valuable assets (e.g. authority, pay, status) Correct Answers disparity (diversity) differences in position or opinion Correct Answers separation (diversity) due to the internal characteristics of an individual Correct Answers Internal Attribution Emotional intelligence is a group of five skills that enable the best leaders to maximize their own and their followers' performance: Correct Answers Self-awareness, Self-regulation, Motivation, Empathy, Social Skill
Emotionally Intelligent Leaders: Correct Answers Listen more than they talk, Emphasize the how's and why's of assignments and tasks instead of simply telling people what to do, Engage team members and recognize contributions rather than criticize and correct mistakes, Understand what energizes and engages people and create environments that foster that creativity encompasses the relatively stable feelings, thoughts, and behavioral patterns of a person Correct Answers Personality Every society has to maintain some links with its own past while dealing with the challenges of the present and the future. Societies prioritize these two existential goals differently. Correct Answers Long Term Orientation vs. Short Term Orientation experience negative moods more frequently Correct Answers negative affective people experience positive moods more frequently Correct Answers Positive affective people explaining someone's behavior by referring to the situation Correct Answers External Attribution expresses the degree to which the members of a society feel uncomfortable with uncertainty and ambiguity. Correct Answers Uncertainty Avoidance
refer to desirable end states of existence; goals that a person would like to achieve during lifetime Correct Answers terminal value refer to preferable modes of conduct; means of achieving the terminal values Correct Answers instrumental value Skills, knowledge, and experience help an individual secure a position. ______________ __________________ helps them keep it and progress. Correct Answers Emotional intelligence stable life goals that reflect what is most important to the individual Correct Answers Values stands for a society that allows relatively free gratification of basic and natural human drives related to enjoying life and having fun: Correct Answers Indulgence stands for a society that suppresses gratification of needs and regulates it by means of strict social norms: Correct Answers Restraint Tend to be happier at work ⁃ Their happiness spreads to the rest of the environment ⁃ Teams dominated by positive affective people experience lower levels of absenteeism ⁃ Powerful people with high positive affectivity create environments with greater levels of cooperation Correct Answers Positive affective people
the belief that one's own language, country, and culture are superior to all others Correct Answers Ethnocentrism The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing our emotions and relationships in a productive manner Correct Answers Emotional Intelligence the causal explanation we give for an observed behavior Correct Answers Attribution the degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands and inducements offered by the organization: Correct Answers Person-job the degree to which a person's values, personality, goals, and other characteristics match the values, norms, and culture of the organization: Correct Answers Person-organization the degree to which an individual fits with the workgroup's and supervisor's work styles, skills, and goals: Correct Answers Person-group the fit between a person's interests, abilities, values, and personality and a profession: Correct Answers Person-vocation The high side of this dimension, called Individualism, can be defined as a preference for a loosely-knit social framework in which individuals are expected to take care of only themselves and their immediate families. Correct Answers Individualism vs. Collectivism
Those who derive their energy from other people and objects. Correct Answers extraversion Those who rely on their five senses to perceive the external environment. Correct Answers Sensing Those who rely on their intuition and hunches to perceive the external environment. Correct Answers Intuition Those who use their logic to arrive at solutions. Correct Answers thinking Those who use their values and ideas about right and wrong to arrive at solutions. Correct Answers Feeling To build a life of excellence, begin by asking yourself these questions: Correct Answers -What are my strengths? -How do I work? -What are my values? -Where do I belong? -What can I contribute? Two types of values: Correct Answers instrumental and terminal underestimate and performance and capabilities and see ourselves in a more negative light Correct Answers Self- effacement bias values, beliefs, and customs that exist in a society Correct Answers Culture
we overestimate how similar we are to other people and assume our quirks are shared by a larger number of people than in reality Correct Answers False consensus error we pay selective attention to parts of the environment while ignoring other parts. Stereotypes persist due to selective perception Correct Answers Selective perception
