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McGraw-Hill Connect Frequently Asked Questions
Q: I don’t know how to access Connect for my course:
A: Is this for an online course or an on campus course?
a. Online – Are you accessing Connect through the link in your course in Moodle with the
green puzzle piece?
b. On campus – Do you have the url from your instructor? It should be in your syllabus, if
not, ask your instructor or department chair. You must use this url to register for the
course the first time!
Q: How do I register for Connect?
A: Have you used Connect in the past?
Yes, I have used Connect in the past– use the email address you used for Connect in the past. If
you forget your password, click the forgot password link to reset it
If it says it doesn’t recognize your email address, try another one (personal vs.
Mildred Elley)
If you can’t get it to accept any email addresses and you are positive you have
used Connect before, then:
What courses have you taken in the past that have used Connect?
Reach out to those teachers and see if they can look you up on the roster to
see what email address you used for their course (probably just a typo
somewhere). Check with Department Chairs about this too – they generally
have access to all courses in their departments.
No, I have never used Connect in the past – use your student email to register and create a
password and register your text.
Follow on-screen directions carefully, they can be a little redundant and
confusing.
Online courses have step-by-step Connect registration directions in the
technical Assistance section of all courses. They are also located on the Student
Portal.
