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Comparing Student Satisfaction: Kent State's Library & Info Science School, Study notes of Library science

A Master's Research Paper submitted to the Kent State University School of Library and Information Science in partial fulfillment of the requirements for the degree Master of Library Science. The paper analyzes the results of a questionnaire distributed to all students enrolled at the Kent State University School of Library and Information Science at its main campus in Kent and its extension in Columbus during the spring semester of 1996. The study aimed to determine library and information science students' perceptions of the program, including issues related to the curriculum, faculty, facilities, and administration.

What you will learn

  • What were the students' opinions on the resources and support provided by the library school?
  • How did students rate the faculty at Kent State University's School of Library and Information Science?

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DOCUMENT RESUME
ED 401 928 IR 056 203
AUTHOR Daugherty, Patrick
TITLE Survey of Students Enrolled in Kent State
University's SLIS Program, Spring 1996.
PUB DATE May 96
NOTE 43p.; Master's Research Paper, Kent State
University.
PUB TYPE Dissertations/Theses Undetermined (040)
Tests /Evaluation Instruments (160)
EDRS PRICE MF01/PCO2 Plus Postage.
DESCRIPTORS College Students; Comparative Analysis; *Educational
Assessment; Higher Education; Information Science
Education; Library Education; *Library Schools;
Program Effectiveness; *School Effectiveness;
*Student Attitudes; *Student Surveys; User Needs
(Information); User Satisfaction (Information)
IDENTIFIERS *Kent State University OH; *Student Satisfaction
ABSTRACT
This study analyzed the results of a questionnaire
distributed to all students enrolled at the Kent State University
School of Library and Information Science (Ohio) at its main campus
in Kent and its extension in Columbus during the spring semester of
1996. The purpose of the survey was to identify the school's
strengths and weaknesses by measuring students' extent of agreement
with a series of statements. The study achieved a 54.1% response
rate, with 226 out of 417 surveys returned. The responding students
have pride as future librarians and appreciation for the work of the
faculty; they value the practicum experience, the timely reception of
admission materials, and feel strongly that the degree requirements
are stated clearly. Respondents showed the least agreement on items
concerning the following areas: the number of electives currently
being offered, preparation for job interviews, opportunity for
student input, and the number of classes offered on Saturdays. The
present survey matches a previous survey's highest and lowest mean
scores. In comparing the two studies, the mean scores of 34 of the 42
previously asked questions have increased, indicating that students
have somewhat more positive feelings towards the program than they
did previously. Appendices include the cover letter, questionnaire,
and mean scores of both the 1996 and 1989 surveys. (Contains 11
references.) (Author/SWC)
*....******************************************************************
Reproductions supplied by EDRS are the best that can be made
*from the original document.
***********************************************************************
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DOCUMENT RESUME

ED 401 928 IR^056

AUTHOR Daugherty, Patrick TITLE Survey of Students Enrolled in Kent State University's SLIS Program, Spring 1996. PUB DATE May 96 NOTE 43p.; Master's Research Paper, Kent State University. PUB TYPE Dissertations/Theses Undetermined (040) Tests /Evaluation Instruments (160)

EDRS PRICE MF01/PCO2 Plus Postage. DESCRIPTORS College Students; Comparative Analysis; *Educational Assessment; Higher Education; Information Science Education; Library Education; *Library Schools; Program Effectiveness; *School Effectiveness; *Student Attitudes; *Student Surveys; User Needs (Information); User Satisfaction (Information) IDENTIFIERS *Kent State University OH; *Student Satisfaction

ABSTRACT This study analyzed the results of a questionnaire distributed to all students enrolled at the Kent State University School of Library and Information Science (Ohio) at its main campus in Kent and its extension in Columbus during the spring semester of

  1. The purpose of the survey was to identify the school's strengths and weaknesses by measuring students' extent of agreement with a series of statements. The study achieved a 54.1% response rate, with 226 out of 417 surveys returned. The responding students have pride as future librarians and appreciation for the work of the faculty; they value the practicum experience, the timely reception of admission materials, and feel strongly that the degree requirements are stated clearly. Respondents showed the least agreement on items concerning the following areas: the number of electives currently being offered, preparation for job interviews, opportunity for student input, and the number of classes offered on Saturdays. The present survey matches a previous survey's highest and lowest mean scores. In comparing the two studies, the mean scores of 34 of the 42 previously asked questions have increased, indicating that students have somewhat more positive feelings towards the program than they did previously. Appendices include the cover letter, questionnaire, and mean scores of both the 1996 and 1989 surveys. (Contains 11 references.) (Author/SWC)

Reproductions supplied by EDRS are the best that can be made

  • (^) from the original document.

OfficeofEducationalResearchandImprovementU.S.DEPARTMENTOFEDUCATION EDUCATIONALRESOURCESINFORMATION (^00) ThisdocumenthasbeenreproducedasCENTER(ERIC) receivedfromthepersonororganization r--I originatingit. Minorchangeshavebeenmadeto improvereproductionquality. Pointsofvieworopinionsstatedinthis documentdonotnecessarilyrepresent officialOERIpositionorpolicy.

SURVEYOFSTUDENTSENROLLEDINKENTSTATE

UNIVERSITY'SSLISPROGRAM,SPRING

AMaster'sResearchPapersubmittedtothe

KentStateUniversitySchoolofLibraryScience

inpartialfulfillmentoftherequirements

forthedegreeMasterofLibraryScience

by

PatrickDaugherty

May,

2

"PERMISSIONTOREPRODUCETHIS MATERIALHASBEENGRANTEDBY

R.DuMont

TOTHEEDUCATIONALRESOURCES INFORMATIONCENTER(ERIC)."

Advisor

Master'sResearchPaperby

Patrick D.Daugherty

B.A.,WalshUniversity,

M.L.S.,KentStateUniversity,

Approvedby

II

TABLEOFCONTENTS

  • I INTRODUCTION
    • A.PurposeofStudy
    • B. DefinitionofTerms
    • C.LimitationsoftheStudy
  • II. LITERATUREREVIEW
  • III. METHODOLOGY
  • IV. ANALYSISOFDATA
    • A.DemographicInformation
    • B.ResponsestotheScale Administration
      • C.ProgramStandards
      • D.Advising/ResearchPaper
      • ECurriculum
      • F.Faculty
      • GResources/Support
  • V. SUMMARYANDCONLUSIONS - APPENDICES - A.CoverLetter - B.Questionnaire - C.1989/1996SurveyMeanScores - NOTES - BIBLIOGRAPHY

I.INTRODUCTION

Ongoingstudentevaluation of a library and (^) information science

programisessentialto itseffectivenessandultimatesuccess. (^) Institutionsof

highereducationrealizethenecessityofstudentfeedbackregardingcourses

andindividual instructorsasindicatedbyregularend-of-termevaluations.

Periodically,however, itis appropriateanddesirablethataprogram,being

morethanthesumofitsseparatecoursesandindividualfacultymembers,be

evaluatedin its entirety. Externalagenciesthatevaluateprogramsofstudy

suchastheAmericanLibraryAssociation'sCommitteeonAccreditation(COA),

in their Standardsfor Accreditation of Master'sPrograms in (^) Libraryand

InformationStudies(1992),1mandatethatstudentinputisessentialto its

evaluationprocess.

TheAmericanLibraryAssociationbegantoaddresstheissue of

accreditationfor libraryschoolsin1924withthecreationoftheBoardof

Education for Librarianship. In 1956, this officewasreplacedbythe

CommitteeonAccreditation,whichundertookresponsibilityfordevelopingand

formulatingaccreditationstandardsfor libraryschools.3 ThefirstStandards

for Accreditation(onwhichtheCOAbasesall of its accreditingactivity),

writtenin1951,wasrevisedin1972. Itslatestrevisionoccurredin1992and

wasofficiallyadoptedJanuary1,1993.

TheCOAisrecognizedbytheCouncilonPostsecondaryAccreditation

andbytheUnitedStatesSecretaryofEducationastheaccrediting agencyfor

libraryandinformationstudiesprograms.4 (^) It iscomposedofatwelve-member

committeeappointedbyALA'sexecutiveboard,eachmemberservingstaggered

termsoftwo-yearperiodsnomorethantwiceconsecutively5 (^) Accreditation

bytheCOAconsistsofsitevisitsbyteamsoftrainedindividualswho are

eitherappointedbythecommitteeorCOAmembersthemselves.

Regardingstudentinput,theCOA'sStandardsonAccreditationstipulate

thatstudentparticipationisrequiredineachofthesixareasevaluated. (^) Evans,

detailingtheaccreditationprocess,statesthatstudentinputmustbeincluded

in anintensiveself-evaluationpreparedbytheschool. Shegoesonto

emphasizethatthecommittee"examinesrecordsanddocumentation (e.g.

minutes of meetings, syllabi, studentpapers[author'semphasis], faculty

publications)thatdemonstratetheschoolismeetingthestandards."

Library and information (^) science literature also attests to the

importanceofongoingevaluation. (^) Moran,addressestheissue offaculty

evaluationinschoolsoflibraryandinformationscience,statingthatstudent

evaluationsare"themostheavilyusedevidenceemployedinjudgingteaching

effectiveness."

PurposeoftheStudy

Thepurposeofthisstudywastodeterminelibraryandinformation

science(LIS)students'perceptionsoftheprogramatKentStateUniversity,

therefore findings are not necessarily generalizable to all library and

informationsciencestudents.

II.LITERATUREREVIEW

Periodically, accreditedschools of libraryandinformationscience

conductsurveystoevaluatetheirprogramsandtomaintainaccreditation. (^) The

surveyisanappropriatemethodforcollectingsuchinformation. (^) Surveyshave

beenusedbymanylibraryandinformationscienceschoolsandassociationsto

gatherstudentinputonawiderangeofissues.

KentStateUniversityLISStudentSurveys

In aself-studyofstudentsatKentState University's Libraryand

InformationScienceprogram,ButtlarandRubinconductedasurveyin1989,the

resultsofwhichwereusedinareportfortheCommitteeonAccreditationof

thatsameyear. Thepurposeofthesurveywasto identifytheschool's

strengthsandweaknesses,at itscampusesinbothKentandColumbus.

Reflectingtheschool'sstrong points,thestudyshowedthatstudentsfelt:

facultyprovidedcurrentinformationandwerewell-preparedfortheirclasses,

the programfostered professional pride,the practicumwasa valuable

experience,andtheschoolprovidedsatisfactoryinformationoncurrentjobs.

Pointsofstudentconcernwere,"proceduralmattersrelatedto orientation,

coursescheduling,andresearchpapers."

students. Aswell, it examinedparticularissuesrelating togenderand

ethnicity. (^) Giventhatthemedianageofstudentssurveyedwas35,thestudy

alsofocusedonadultvocationalbehavior.

Analysis of thedatacollectedshowedthat the "typical" student

enrolled at that timewas"part-time, geographicallyplace-bound, white,

female,andinhermid-thirtieswithanundergraduatedegreein Englishor

education."11 Theauthorssuggestthatschoolswithprogramsoflibraryand

informationscienceshouldtrytoaccommodateworkingadultslivingnearby.

Theyemphasizethatthenumberofminoritiesrecruitedandenrolledinschools

mustincreasetomeettherisingincreaseofminoritypopulations inmany

partsoftheUnitedStates.

InternationalLISStudentSurvey

Levelsof satisfaction of international studentswithfaculty ofthe

UnitedStates libraryschoolstheyattendedwasthesubject of asurvey

completedbyTallmaninthespringof1990. (^) SixteenALA-accreditedprograms

wereaskedtoparticipate,fromwhich114responsesbyinternationaldoctoral

andmaster'sstudentsprovidedinformationthatwasanalyzedinthestudy.

Dissatisfactionbythestudentswasin"perceivedlackofinterestbyU. S.

faculty in international information environments, in international

professional topics, and in international-student (^) problems."12 One

recommendationnotedbyTallmanemphasized"thatteachingprinciplesand

problem-solvingskills,ratherthanpractices,wouldenablestudentstousethe

theoryand skills theyneedto runprogramsappropriatelyfor theirown

country."

SLAStudentSurvey

Brimsekreportedtheresultsofa1989questionnairecompletedby

studentmembersoftheSpecialLibraryAssociation(a31 percentresponse

rate). ThepurposeofthestudywastoprofiletheSLAstudentmembership.

Thesurveyprovideddemographicinformation, chartedlevels of student

awarenessofSLAservices,andnotedstudentperceptionsandopinionsabout

special libraries. "Keyamong[its roles] arethenetworkingopportunities

affordedbySLAalongwiththeemploymentandrelatedservices, i.e. salary

survey,etc."14 Thestudyreportedthat68percentofthestudentswerealready

workinginspeciallibrarieswhilepursuingtheirdegrees.

LISGraduateSurvey

Finally,asurveypublishedin1990byWhiteandMortregarded

graduatesfrom thirteen accredited libraryschoolsnineyears after their

graduation in 1980. Thestudywasdevelopedtoexaminetheinfluencing

factorsonlibrarysciencestudentsinselectingatypeofintendedworksetting

uponenrollmentinalibraryprogram;theextenttowhichsuchperceptions

mightchangeduringtheprogram;therelationshipofthesepreferencestothe

first job after graduation;andthe ability to successfullymoveto better

Ill.METHODOLOGY

Theresearchdesign of this study is thesurveymethod. (^) The

questionnaire, administered previously by Buttlar and (^) Rubin(1989),was

designedtocollectstudentperceptionsoftheKentStateUniversityLibrary

andInformationScienceprogram.

Sixdemographicquestionsidentifyingprogramlocation,semesterand

yearofentry,gender,primarylibrary/worksetting,andpriorlibraryexperience

wereaddedtothebeginningoftheinstrument. (^) Sevenoftheoriginalquestions

wereomitted. Thesedealtwith:ratingoverallstudentcompetence,increasing

programcredits,addingathesistotheprogram,knowingcomplaintprocedures,

andratingtheorganizationofcourses(anotherquestiononorganizationwas

kept). (^) Onequestionwascombinedwithanotherongrading(examinationsand,

papers). Someoftheremainingforty-twoentrieswererewordedtoinclude

"informationscience"withlibraryconcerns. Threenewquestionswereadded

regardingadequacyofcomputerskillsandinstruction,anddatabaseresources.

Theseforty-five questionswerethenreorganized into groupsunderthe

following headings: administration, program standards, (^) research paper/

advising,curriculum,faculty,andresources/support.

Thequestionnairewasdistributedtoallofthestudentsenrolledatthe

KentandColumbuscampusesoftheSchoolofLibraryandInformationScience

forthespringsemesterof1996(seeAppendixAandAppendixB). The

questionnairesweredistributed to students in twoways:the investigator

placedtheminthestudents'mailboxesatKent;andsomeinstructorsatboth

campusespassedthemoutintheirclasses. Columbusstudentswererequested

toreturntheirquestionnairestotheirinstructorsortothesurveyboxinthe

school'soffice.

Thesurveypopulationwas417students. (^) Ofthese,twohundred

twenty-sixstudentsresponded,yieldinga54.1%returnrate.

ThedatawasenteredintotheEDDprogramandanalyzedwiththeSAS

program.

11

Table1.

DistributionofallStudentsbyYearofEnrollmentinProgramandCampus.

YearofEnrollment Kent(N=148) (^) Columbus(N=78) Total (N=226) 0/

(^1992 12) 8.2% 10 13.0% (^22) 9.8%

(^1994 44) 29.9% 25 32.5% 69 30.2% 1995 72 49.0% 27 35.1% 99 44.2% (^1996 3) ._1-4% 1 1.3% 3 1.3% 147 100% 77 100% 224 100%

Table2.

TypesofLibrariesinwhichRespondentswerePrimarilyInterestedbyCampus.

TypeofLibrary Kent(N=148) Columbus(N=78) Total (N=226)

Academic 25 16.9% 13 16.7% 38 16.8%

Public 34 23.0% 21 27.0% 55 24.3%

School 8 5.4% 1 1.3% 9 3.9%

Special 24 16.2% 23 29.5% 47 20.7%

Academic/Public 9 6.0% 5 6.4% 14 6.1%

Academic/Special 14 9.5% 2 2.5% 16 7.0%

Public/School 8 5.4% 0 8 3.5%

Public/Special 2 1.3% 3 3.8% 5 2.2%

Other 2 1.3% 1 1.3% 3 1.3% Undecided 17 11.5%^6 7.7% 23 10.1% Missing 5 413 3 181 8 3.5% 148 100% 78 100% 226 100%

Table3.

MajorTypesofLibrariesinwhichRespondentswereInterested(OverlappingFrequencies).

TypeofLibrary (^) Kent(N=148) %

Columbus(N=78) f cyo

Total (N=226)

Academic (^48) 32.4% 20 25.6% 68 30.0% Public (^53) 35.8% 29 37.2% (^82) 36.2%

School 10 6.7% 1 1.3% 11 7.5%

Special (^40) 27.0% 28 35.9% (^) 68 30.0%

indicated"other"forprimaryinterest;butofthese,onlythreewereessentially

outsidetherealmof"speciallibrary"(automationvendorandtwonon-library

professionsinthelawfield).

Becausesomestudentswereconsideringmorethanonetypeoflibrary,

frequenciesrepresentingeachofthefourmajorlibrarytypesareoverlapping,

causingtheoverallpercentagetototalmorethan100%(seeTable3). Forthis

reason,theoverlappingfrequenciesreflectaslightlydifferent, butperhaps

moreaccurate,viewofstudentinterestinthedifferentfields. Eighty-twoor

36.2%oftherespondentsindicatedaninterest in publiclibraries;andboth

academicandspeciallibraries,eachwith68or30.0%,sharedanequalnumber

of interestedstudentsresponding. Accordingtothestatistics inTable3,

studentinterest in public libraries attheKentandColumbusprograms is

relativelythesame,with35.8%and37.2%ateachrespectivecampus. Butat

theKentcampusthenexthighestconcentrationof interest is inacademic

libraries,indicatedby48ofthe148respondents(32.4%);whereasthoseinthe