Management - Organizational Behavior Ch. 15
Organizational Behavior, Version 1.1
Bauer & Erdogan
FWK Test Item File
Chapter 15
TRUE/FALSE
1.Nordstrom’s has a lengthy employee handbook full of rules and regulations designed to
emphasize quality in customer service.
(False)
2.Organizational culture is a system of shared assumptions, values and beliefs that show
employees what are appropriate and inappropriate behaviors.
(True)
3.Individuals are more aware of their firm’s culture when they have an opportunity to compare it
with that of another firm.
(True)
4.Research suggests that corporate strategy is the most important factor for business success, but
organization culture is a close second.
(False)
5.Researchers found a relationship between organizational success, measured by indicators like
revenues, sales and market share, and organizational culture.
(True)
6.The three levels of organizational culture are beliefs, assumptions and artifacts.
(False)
7.The deepest or innermost level of organizational culture is values.
(False)
8.Firms with an aggressive culture can face a number of lawsuits because of the focus on
outperforming the competitor at all costs.
(True)
9.Outcome-oriented cultures hold managers accountable for performance but not employees.
(False)
10.If performance pressures increase too much, individuals begin to see their peers as competitors
and short-term results become important, which can create unethical behaviors.
(True)
11.Creating a safety culture can reduce accidents, improve employee retention and increase
profitability due to reduced workers’ compensation claims.
(True)
