Management - Organizational Behavior Ch. 10
Organizational Behavior, Version 1.1
Bauer & Erdogan
FWK Test Item File
Chapter 10
TRUE/FALSE
1.Social issues of ego and corporate pride played a key role in the falling apart of PointCast
negotiations.
(True)
2.Managing conflict and engaging in effective negotiations are key factors for a successful
organization.
(True)
3.Conflict management and negotiation tactics are art, not skills, and are very difficult to learn.
(False)
4.Intrapersonal conflict can arise due to role ambiguity and role conflict.
(True)
5.Interpersonal conflicts should be centered around individual differences, not ideas, to avoid
conflict escalation.
(False)
6.Conflict in an organization is always bad.
(False)
7.If conflict in an organization is too low, performance is also likely low.
(True)
8.Personal conflicts can be good in certain circumstances, but task conflicts are never good.
(False)
9.Research on effective teams indicates that they are characterized by low but increasing levels of
process conflict.
(True)
10.Research on effective teams indicates that they are characterized by low but increasing levels of
task conflict.
(False)
11.Matrix-structured organizations often experience decisional conflict because each manager
reports to two bosses.
(True)
12.Task independence is a root cause of much conflict in the organization.
