Information Systems in Business: Foundation Concepts and e-Business, Lecture notes of Engineering

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Management

Information Systems

Foundation Concepts

Information Systems in Business

Information System

• BBSM Point of Sales system
• IMS Himalayan Shangrila
• online and onsite Movie Ticket booking systems
• online hotel booking
• FACT accounting solution
• Tally accounting solution
• PUMORI core banking system software
• FINACLE core banking system software
• FLEX CUBE core banking system software

Information System Top 5 Core Banking Software (CBS) in Nepal - Published on May 30, 2016

• (^) Pumori IV NMB BANK, SUNRISE BANK, DCBL BANK, COMMERCZ AND TRUST BANK
• (^) Pumori III NIC ASIA BANK, NCC BANK, NEPAL BANK, RB BANK, KIST BANK, PRIME BANK, CITIZEN BANK
• (^) FINACLE BOK BANK, GLOBAL IME BANK, EVEREST BANK, NIBL BANK, NABIL BANK
• (^) FLEX CUBE SIDDHARTHA BANK, LAXMI BANK, MEGA BANK, JANTA BANK
• (^) GLOBUS/TEMENOS T HIMALAYAN BANK, KUMARI BANK, CIVIL BANK, SUNRISE BANK, MACHHAPUCHHRE BANK, ADBL

• (^) Since, you probably intend to become entrepreneurs, managers, investors, business professionals; it is just as important to have a basic knowledge of information system as it is to understand any other functional areas in business.
• (^) Thus, it is essential to study information system in business administration and management programs
• (^) Information systems help many businesses improve

the efficiency and effectiveness of their business

process, managerial decision making and workgroup

collaboration to strengthen the competitive position

in rapidly changing marketplace.

Information System

• (^) Improvised definition of IS: An organized system of complementary networks of hardware and software that people and organization use to collect, filter, process, store, transform and disseminate data and information to support decision making, coordination and control, analysis and visualization in an organization.
• (^) eCourier – Booking and Tracking automation
  • (^) SeeWhy Operational Business Intelligence System
• (^) Cablecom – Customer Dissatisfaction Survey
• (^) Welch’s – Oco on-demand Business Intelligence Information System

Fundamental Role of IS in Business

• (^) Support business processes and operations
  • (^) Computer based IS help employees to record customer purchases, track inventory & warehouse, pay employees, evaluate sales trend and buy new merchandize.
  • (^) Store would come to a halt without such IS
• (^) Support decision making by employees and managers
  • (^) Decision about what merchandize to be added or discontinued, what kind of investments they require are typically made after the analysis provided by computer based IS
• (^) Support strategies for competitive advantage
  • (^) Installing Self-check out kiosks
  • (^) Gaining strategic advantage over competitors requires innovative application of information technologies.

Trends in Information Systems

The role of e-Business in Business

• (^) eBusiness is online exchange of value
• (^) Any online exchange of information, money,

resources, services or any combination thereof falls

under the eBusiness umbrella

• (^) eBusiness application are used by companies to
  • (^) Reengineer internal business processes
  • (^) Implement eCommerce system with customers and suppliers
  • (^) Promote enterprise collaboration among business teams and workgroups

The role of e-Business in Business

• (^) Enterprise Collaboration uses software tools,

Enterprise Collaboration System, to support

communication, coordination and collaboration

among the members of networked teams and

workgroups

• (^) Virtual team of employees and consultants uses intranet, extranet and internet for e-mail, videoconferencing, creating e-discussion groups (blogs), communicating Work-in-Progress in Web pages and for sharing documents to collaborate on different projects.

Typical eBusiness Architecture Supply Chain Management: Procurement, Distribution & Logistics Engineering & Research Company Boundary Consumers & Business Customers Extranet Extranet Accounting & Finance Manufacturing & Production Suppliers & Other Business Partners Customer Relationship Management: Marketing, Sales, Customer Service Intranet Intranet Internet

Operation Support System Management Support System Transaction Processing System Process Control System Enterprise Collaboration System Specialized Processing System Management Information System Decision Support System Executive Information System Specialized Processing System Expert System Knowledge Management System Strategic Information System Functional Business System Information System Support Business Operations Support Management Decision Making Types of Information Systems

Types of OSS

• (^) Transaction Processing Systems
  • (^) Record and process business transactions
  • (^) Example: sales processing, inventory systems,

accounting systems

• (^) Process Control Systems
  • (^) Monitor and control physical processes
  • Example: using sensors to monitor chemical

processes in a petroleum refinery

• Enterprise Collaboration Systems
  • (^) Enhance team and workgroup communication
  • (^) Example: email, video conferencing

Two Ways to Process Transactions

• (^) Batch Processing
  • (^) Accumulate transactions over time and

process periodically

• (^) Example: a bank processes all checks

received in a batch at night

• (^) Online Processing
  • (^) Process transactions immediately
  • (^) Example: a bank processes an ATM

withdrawal immediately