Quality Management Plan: Understanding the Ten Elements and Importance, Slides of Management Theory

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QUALITY MANAGEMENT

PLAN OVERVIEW

Course Goals

At the conclusion of this training, you will be able to:

• (^) Explain the basic considerations for Quality System design
• (^) Explain what a Quality Management Plan (QMP) is and why it is required
• (^) Discuss the ten elements of a QMP and the topics to cover in each
• (^) Explain the graded approach to designing a QMP

How is an organization vulnerable if inadequate data are collected?

What Is A Quality System?

A framework of management and technical practices that assure that environmental data used to support decisions are:

• Of adequate quality and usability for their intended purpose
• Defensible

Common Steps in Quality

System Design

• Prepare an overview of the current organization and its environmental data operations
• Identify existing Quality System components or tools
• Document existing procedures as appropriate
• Develop procedures where necessary
• Document the Quality System design

System Overview

Org. Data Use Technical Activities Responsibility Quality System Tools Used Notes

Graded Approach

QA and QC requirements commensurate with:

• Importance of work
• Available resources
• Unique needs of organization
• Consequences of potential decision errors

Tips for Design and

Implementation

• Don't delegate responsibility for success of the Quality System too low in organization
• In larger organizations, avoid communicating QMP requirements to everyone all at once
• Use value added assessments rather than rigid audits
• Build success measures into the system so that you will know when it is working well

QMP Requirement

All work performed by EPA organizations and by external organizations funded by EPA that involves acquisition of environmental data generated from direct measurement activities, collected from other sources, or compiled from computerized data bases and information systems shall be covered by an Agency- approved QMP.

Internal and External Requirements

• Internal: EPA Order 5360.1 A2 2000
• External:
  • 48 CFR Part 46 (contracts)
  • 40 CFR Part 30, 31, and 35 (assistance agreements)
  • Other (e.g., consent agreements in enforcement actions)

Important Terms

• Quality Management
• Quality Assurance
• Quality Control

Scope of QMP

• Must reflect or emphasize actual practices, not planned practices
• Should use the graded approach
• Should be constructed and written so its effectiveness can be assessed

Revision (Cont’d)

• Internal: Submit revisions made during year to the Quality Staff with QA Annual Report and Work Plan.
• External: Submit revisions to the designated EPA official as a report when they occur. If changes are significant, submit entire QMP.

General Requirements