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The Coffee House is the brand name for a famous coffee shop chain in Vietnam. This coffee brand was established in 2014 with the mission of bringing customers special coffee and drink experiences and moments. Relax and work in a great space.
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L I P S T I C K P R O D U C T R A N G E
BRAND PEFORMANCE
Lemonade Cosmetic has had steady earnings growth, indicating high consumer interest and commitment. Higher market share demonstrates its competitive advantage and attractiveness across multiple consumer segments. Positive customer feedback levels help the brand's promote KPIs, so that Lemonade Cosmetic satisfies customer.
BRAND POSITIONING
TARGET CONSUMER
TARGET CONSUMER
INTERNAL INFLUENCE Attitude
Personality
Learning and Experiences
Personal Motivation
Income
Gender
Psychology
Culture Buyer Culture: Vietnam's cosmetics buyer culture, including Lemonade lipsticks, is heavily influenced by social media and influencers Subculture: Lemonade lipsticks have created a beauty subculture of enthusiasts attracted to the brand's identity and founder's influence Social Class: Lemonade's pricing strategy is inclusive across social classes, catering to a broad demographic EXTERNAL INFLUENCES
Social EXTERNAL INFLUENCES Role and Status: Individuals' role and status in Vietnamese society influence consumer purchasing decisions Family: Family opinions significantly impact buying decisions in Vietnam, especially for products like Lemonade lipsticks, which may be influenced by shared interests or gifting traditions Geography: Lemonade may adapt marketing and products for different regions in Vietnam to ensure relevance and appeal nationwide
How do internal and external factors influence consumer behavior and decision- making processes?
STEP 1 : PROBLEM RECOGNITION EXTERNAL Subculture: Different age groups exhibit distinct beauty preferences. Generation Z women (19-22) prioritize self-expression with bold and matte lipstick colors, while Generation Y customers (23-35) value lipstick quality and safety. Social Class: Socioeconomic status significantly influences customer perceptions. Younger women with limited income prioritize affordability, whereas those in higher social classes prioritize luxury and quality, even at higher prices. Reference Groups: Peer influence plays a crucial role in purchasing decisions. Positive experiences shared by friends can stimulate interest in Lemonade lipstick products, even among customers who initially had no intention to purchase.
STEP 2: INFORMATION SEARCH Motivation: Lemonade's website was built by a separate group of programmers, they focus on finding customers on online platforms Learning: Young people tend to constantly search for new information about beauty products and trends, and they like to experience new and unique products. Attitude: When customers trust and love the Lemonade brand, they will be more likely to purchase and recommend Lemonade lipstick products to others. Personality: Gen Z customers tend to seek more external information, such as consulting relatives, friends or reading reviews on e-commerce platforms. 31% of people surveyed said they learned about Lemonade through social networking sites Lifestyle: Lemonade's customers are mainly students and office workers, accounting for a total of 80.6%. They are busy people who have little time to shop, so they often prioritize online shopping and reading product reviews.
STEP 2: INFORMATION SEARCH
Reference group: Young customer groups often tend to follow the crowd. When they see their friends own an impressive or quality product, they will often be interested in learning information about that product. 36.5% of survey participants learned about Lemonade through the recommendation of friends
STEP 3: EVALUATE THE ALTERNATIVES Motivation: Customers will consider brands that bring them the most value. Lemonade creates its own unique points, in addition to focusing on product quality such as quality, appearance, color, this brand also has a reasonable pricing strategy when compared to competitors. Belief and Attitude: If the Lemonade brand image in customers' perceptions is positive, they can ignore comparisons with other brands and make quick purchasing decisions. If customers have a moderate level of trust, they will tend to set personal criteria and choose the best brand that meets those criteria. Learning: Customers will evaluate Lemonade based on what they know about the brand, including product quality, price, customer service, and reviews from others. Customers who have used Lemonade lipstick will recall the experience and evaluate criteria such as quality, style, safety, price and comparison with lipsticks from other brands.