Business Etiquette
1st Impression is made within the first 5 seconds
Based on appearance & how you present yourself
Need to show confidence
Eye contact shows your full attention
Introductions
Always introduce yourself & say name slowly
Always attempt to introduce 2 strangers
"Important" person first; business client first
Socially - woman or older person first - business is gender neutral
Give a little information about the person, helps to start conversation
Stand for an introduction
Don't embarrass someone - "we've already met"
Shake hands & look pleasant - "It's nice to meet you, name."
Disabilities - still make physical contact
Handshake - web to web, firm, face them, square your shoulders, name tag on right
Conversation Skills
Ask questions that cannot be answered with a yes, no, or single word
Don't just give a simple answer, provide some information
Do's and Don'ts
Think before speaking
Look at the person
Share conversation with others
Note body language
Be aware of people's reaction to you
Have something "safe" to talk about
Don't finish another's sentence or story
Don't correct someone in front of others
Don't set somebody up (with a loaded question)
Compliments
Be sincere
Best compliments are about character, not appearance
Everyone likes to be appreciated
Receive a compliment graciously - say "Thank you", don't disagree
Apologies
Just say you are sorry, don't give excuses or justifications
