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Well trained and effective pharmacy and dispensary assistants are more important than ever for your pharmacy's success. Your role in working with customers.
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Thank you for choosing Guild Training to assist you in developing the skills, knowledge and confidence you will need to work in community pharmacy.
Well trained and effective pharmacy and dispensary assistants are more important than ever for your pharmacy’s success. Your role in working with customers to help them achieve and maintain good health has become critical for the thriving pharmacy. Having a team of pharmacy assistants with the right skills allows the pharmacy to meet the challenges of competition, grow and develop new services.
Guild Training is pleased to provide you with a comprehensive set of training and assessment services which can help you throughout every stage of your career in pharmacy. Our accredited training, Certificate II, III and IV in Community Pharmacy will provide you with nationally recognised training that is valued by pharmacies throughout Australia.
Guild Training has also identified key units from the Community Pharmacy Training Package which are recognised as key training for dispensary assistants.
We wish you great success with your training and we look forward to working with you to achieve your training and career goals.
In Australia, after people complete their schooling, their main choice for further education is vocational education and training (VET), and university. Vocational Education and Training is about providing skills and knowledge for work.
Guild Training works within the national Vocational Education and Training (VET) system, so that it is able to provide qualifications for pharmacy and dispensary assistants that are recognised throughout Australia. Community Pharmacy has its own qualifications which have been designed to meet the specific needs of the pharmacy.
Training Packages describe the skills and knowledge required by a person to carry out a defined job effectively.
The Community Pharmacy qualifications list the skills that are required by a pharmacy assistant, dispensary assistant or front-of-shop manager. It is the only benchmark that the pharmacy industry now uses for pharmacy and dispensary assistants’ qualifications.
A key part of Vocational Education and Training is competency based training which is based on learning and developing skills through a combination of hands-on experience and structured training.
A learner is competent when they are able to apply their knowledge and skills to successfully complete work activities in a range of situations and environments, against the standard of performance expected in the pharmacy and across the pharmacy industry.
Being competent means:
Guild Training uses a range of resources including Learners Guides, assessment tasks and practical activities to assist you in developing your skills and knowledge when working in the pharmacy. Your Guild trainer uses these assessment tasks and practical activities to determine if you are competent.
Training Packages contain nationally recognised qualifications and units of competency. Units of competency define the particular skills and knowledge and the standard required to be competent in these. A qualification combines several units of competency that are required to work within a particular occupation or at a particular level within an industry.
These components of a Training Package mean that a learner can have their skills recognised in two ways:
A qualification indicates that the learner is competent in all units of competency required to attain a qualification.
If your pharmacy cannot provide you with access to these resources please contact your Guild trainer.
To ensure that your training is successful you need to ensure that you undertake the following:
Traineeships often start with the employer who employs the new staff member and decides to enrol them in training. They usually contact Guild Training and an Australian Apprenticeship Centre to arrange the training contract, the enrolment form and other necessary paperwork.
The learner’s employer has a number of responsibilities including:
Employers who have entered into a training contract and therefore have accepted a legal obligation to:
In the majority of cases you will be employed by the pharmacy in which you work. Most commonly your supervisor will be your pharmacist, retail manager, another pharmacist or an experienced staff member. It is important that you identify who this person will be before you commence your training.
Your supervisor is a very important part of your training as they will provide you with guidance and support, assist you in completing your learner guides and help you understand the many products and services your pharmacy sells.
Guild Training relies on your supervisor to assist you in applying the knowledge that you learn from face-to-face training or through the learner guides to the pharmacy. It
is your supervisor who will help you to decide when you are performing at an appropriate pharmacy standard and ready to be assessed.
Your workplace supervisor must:
Your Guild trainer is experienced not only in pharmacy operations but also in the skills required to assist you in completing your training successfully.
Your Guild trainer must:
If you are completing your training as part of a traineeship you will have contact with an Australian Apprenticeship Centre (AAC). These organisations act as a liaison between the employer and the learner, and the government. They are responsible for organising the paperwork for training contracts that allow the training to be funded by the government. Apprenticeship Centre services include:
Apprenticeship Field Officers provide assistance in a number of different ways. They:
Assessment is an important part of competency based training. It provides the important function of guiding you through the training process towards the goal of achieving competency and gaining a qualification. Assessment is a confirmation of competency of your ability to demonstrate your skills or knowledge – it is not a test.
Assessment means collecting evidence about your skills and knowledge and comparing the evidence to a set of
aware of the timeframes for completing each unit and work with your supervisor to plan this.
Once your Guild trainer has gathered together all of this assessment they will make a judgement about whether you have demonstrated competency. Remember, our assessment process is not about ‘passing’ or ‘failing’. Rather your Guild trainer will make a judgement on whether you have demonstrated the skills and knowledge required.
If you are unable to demonstrate the required skills and knowledge you do not ‘fail’ the unit. Rather, your Guild trainer will discuss with you and your workplace supervisor the areas that you need to focus on. Your Guild trainer may ask you to complete part of the learner guide again or may provide you with some additional training.
You will be given an opportunity to undertake the assessment again when you have developed your skills further.
Your Guild trainer is able to provide feedback to you during all stages of the training and assessment process. If you are completing your training as part of a traineeship there may be specific feedback that needs to be provided.
In many cases, your Guild trainer will provide you with some written feedback on the questions and activities that you completed as part of the assessment section. Your Guild trainer will also provide you with verbal feedback when they ask questions during the practical activities.
If you believe that you have the skills and knowledge required by the unit of competency that you are studying, you are able to request a re-assessment at any time.
Reasonable adjustment will be made for learners with a specific learning need which, if not met, might put them at an unfair disadvantage. Reasonable adjustments are made to ensure that learners are not presented with
barriers to learning such as those resulting from a physical disability, distance, etc.
Reasonable adjustment may include the use of educational support, alternative methods of assessment such as oral assessment and individual assessment conditions such as enlarged print materials, scribes or additional time for activities to be completed. If you believe that you would benefit from adjustments being made to our assessment processes please speak to your Guild trainer
If you disagree with an assessment you have the opportunity to lodge an appeal. Guild Training has a detailed appeal process which includes the opportunity for an independent assessment. This appeals process is clearly outlined on our website – www.guild.org.au For further information contact your Guild trainer or the Training Manager at your state Branch.
Once you have completed all of the required units your Guild trainer will finalise your training and assessment records and request a certificate or statement of attainment be printed.
Some states require that the employer, student and Guild trainer undertake a final check to ensure that all competencies have been achieved. There may also be some documents that you and your employer may need to complete. These final documents may include survey and feedback forms. Guild Training cannot issue a certificate or statement of attainment until all of these documents are completed.
If you are completing an accredited training qualification or unit of competency you will receive a certificate or statement of attainment. A certificate is granted for a full qualification like the Certificate III in Community Pharmacy. A statement of attainment is granted for the completion of a unit or number of units such as SIRCHCS201 – Support the supply of Pharmacy and Pharmacist Only Medicines.
If you have provided all of the required training and assessment tasks, submitted all of the required documentation and completed any requested paperwork, your certificate or statement of attainment should take approximately one month to be printed and sent to you.
Once you receive your certificate or statement of attainment it is important that you take copies of this document. A copy should be provided to your employer and kept in your personnel file. Additional copies should be kept with your resume.
Please ensure that you take care with your certificate or statement of attainment and keep it in a secure location. Guild Training will charge you for the cost of a replacement certificate or statement of attainment.
If you lose your certificate or statement of attainment you will need to contact Guild Training in your state and request a replacement.
You will need to complete a document and provide proof of your identity before we can provide you with a replacement certificate or statement of attainment. The cost for this service is $50.00.
Guild Training is required to keep a copy of your records. Most states are required to keep a copy of your written records for a period of seven years. Electronic records, which include your results, will be kept for thirty years.
You are able to access your personal records and results at any time during training or after you have completed your training. To access your records you will need to complete a document and provide proof of your identity.
If your contact details or any other personal information changes you need to contact Guild Training and inform them of these changes. At times, Guild Training may need proof that these details have changed such as a copy of a marriage certificate.
Much of the personal information that we ask you to provide is required by the government. As a Registered Training Organisation the Guild is required to collect this information and provide it to the government. The Guild does not collect any unnecessary personal information.
The Guild is required by the government to retain your records and results for a period of thirty years. The government also requires that Guild Training provide them with details of your training records, such as when you completed your training and what result you achieved.
The Guild does not provide your personal details or training records to any other bodies or organisations.
The Guild ensures that your privacy is maintained by keeping your records and personal information secure. Your learner records are maintained in secure electronic files which are password protected and only accessed by authorised staff. Your paper-based files are stored in locked cabinets. Paper-based records are kept for seven years and then they are disposed of through secure disposal services.