Download MAN3025 Final Exam Questions and Answers: Management Principles and Practices and more Exams Leadership and Team Management in PDF only on Docsity!
LATEST MAN3025 FINAL EXAM UCF
QUESTIONS & CORRECT ANSWERS
"This utilizes different management approaches when the situation calls for it, because there is
no 'one size fits all' solution to every problem. - CORRECT ANSWER Contingency Thinking"
"Those working in the field of operations management view an organization as a ____, or a set of
smaller coordinated parts that work in tandem to produce a desired result. - CORRECT
ANSWER System"
"This is known as one of the four I's of leadership, and describes how leaders motivate followers
to commit to the vision of the organization. - CORRECT ANSWER Inspirational motivation"
"According to the Managerial Grid Model, there are five styles of management/leadership behaviors. Which style claims that adequate organization performance is possible through balancing the necessity to get out the work with maintaining the morale of people at a
satisfactory level? - CORRECT ANSWER Middle-of-the-Road Management"
"When changing an organizational culture, this step sometimes involves cataclysmic events such
as a death or retirement of the founder or a decision to merge or sell the business. - CORRECT
ANSWER Unfreeze the Current Culture"
"When changing an organizational culture, this step involves developing a strategy for gathering
the top management and establishing rules of conduct. - CORRECT ANSWER Elicit Support
from the Cultural Elite" "_________ prefer abstract situations that are broad in scope. These managers tend to avoid
details and are both logical and impersonal. (This is a type of cognitive style) - CORRECT
ANSWER Intuitive Thinkers"
"This type of decision making involves looking for alternatives only long enough to find one that
meets our needs. - CORRECT ANSWER Satisficing"
"This procedure of evaluation consists of assigning one of several categories to describe the
performance of an employee. This could include categories such as great,good,or average. -
CORRECT ANSWER Classification Procedures"
"There are three main types of goal-setting processes. This type of goal setting does not allow
employees to have any influence on the content of the goals or level of performance expected. -
CORRECT ANSWER Assigned Goals"
"An arrangement of workers who collaborate to accomplish a collective goal is a: - CORRECT
ANSWER organization"
"Since an organization is a system that both responds to and has an effect on its environment, it is
considered an _______. - CORRECT ANSWER open system"
"____________ is a measure of "input" that describes how well resources were used in
completing an objective - CORRECT ANSWER performance efficiency"
"____________ is a measure of "output" in a form of a goal or objective accomplishment. -
CORRECT ANSWER Performance effectiveness"
"The lowest-level management position is that of a: - CORRECT ANSWER supervisor"
"__________ have expertise in a single area, such as production, accounting, human resources,
sales, or marketing. - CORRECT ANSWER Functional managers"
"_________ is the psychological process of determining appropriate activities that achieve the
objectives and goals of the organization. - CORRECT ANSWER Planning"
"In the Hawthorne Studies, Elton Mayo led a series of studies that tried to test the effects of
lighting and worker fatigue on _____. - CORRECT ANSWER Worker Productivity"
"Douglas McGregor identifies two main approaches to management: Theory X and Theory Y.
McGregor states that managers who subscribe to either theory will create a ____. - CORRECT
ANSWER Self-fulfilling Prophecy"
"There are three classical approaches to management, they are: - CORRECT ANSWER
Bureaucratic organization, scientific management and administrative principles"
"In the two-factor theory, _______ tend to be intrinsic in nature, and they have the potential to
create satisfaction in employees. - CORRECT ANSWER Motivation Factors"
"This refers to a belief in one's ability to perform a specific activity, determined primarily by how
well the person has learned and practiced the task: - CORRECT ANSWER Self-efficacy"
"This refers to the relative strength of an individual's identification with and involvement in an
organization. - CORRECT ANSWER Organizational Commitment"
"This refers to the set of competencies that allow us to perceive, understand, and regulate
emotions in ourselves and others. - CORRECT ANSWER Emotional Intellegence"
"This type of leader exhibits a set of distinct behaviors know as the four I's. - CORRECT
ANSWER Transformational Leader"
"In Fiedler's Contingency Theory of Leadership, he focused on three different factors of the work
environment: leader-member relations, _______, and leader position power. - CORRECT
ANSWER task structure"
"Hersey and Blanchard's Life Cycle Theory of Leadership describes four levels of maturity. Which
level is described by someone who is ready to be delegated to? - CORRECT ANSWER M4"
"Hersey and Blanchard's Life Cycle Theory of Leadership describes four levels of maturity. Which level is described by someone who is lacking specific required skills but motivated to take
responsibility for the job/task? - CORRECT ANSWER M2"
"In an organization, organizational _________ typically refers to people's attitudes and how they
feel about an organization. - CORRECT ANSWER Climate"
"In an organization, organizational __________ generally refers to organizational rules and
beliefs that are relatively enduring and resistant to change. - CORRECT ANSWER Culture"
"________ consist of the behaviors, language, and physical symbols of a culture. - CORRECT
ANSWER Cultural Artifacts"
"_________ are situation-specific rules that guide the behavior of organizational members. -
CORRECT ANSWER Shared Norms"
"_________ are the most difficult to identify and study because they deal with beliefs about
reality and human nature. - CORRECT ANSWER Shared Assumptions"
"A major challenge every organization has to deal with is____________. This refers to the way an organization secures its place in an industry and the way it copes with a constantly changing
environment. - CORRECT ANSWER External Adaptation"
"_________ is concerned with establishing and maintaining effective working relationships
among the members of an organization. - CORRECT ANSWER Internal Integration"
"____________ is a type of rite that shows an individual's status has changed, such as a
promotion or retirement. - CORRECT ANSWER Rite of Passage"
"______ are rules about how businesses and their employees should behave. - CORRECT
ANSWER Business Ethics"
"Business ethics help to guide an organization's efforts and offer a foundation for its _______. -
CORRECT ANSWER culture"
"The ________ refers to respecting the dignity of all people and being concerned about how you
treat others. - CORRECT ANSWER Dignity Principle"
"The ________ refers to acting in the best interest of the company and its investors. - CORRECT
ANSWER Fiduciary Principle"
"Which of the following is not one of the ways to evaluate a code of ethics' effectiveness. -
CORRECT ANSWER Employee Salaries"
"Which of the following is not a positive aspect that a code of ethics brings to an organization? -
CORRECT ANSWER Reminds employees to look at the bottom line."
"These goals detail specified improvements in performance. - CORRECT ANSWER
Improvement Goals" "The three elements of a performance review are goal setting, performance feedback, and
___________. - CORRECT ANSWER Recognition of accomplishments"
"How much goals will influence behavior is dependent on four basic elements of goal setting. This
element is the amount of devotion that a person has to reaching a specific goal. - CORRECT
ANSWER Goal Commitment"
"The two main components of a wage are 1. What is fair for the type of job and level of
performance and 2. ____________. - CORRECT ANSWER The supply and demand of the labor
market and the company's ability to furnish that level of compensation" "_______________ is the framework within which an organization arranges its lines of authority and communication. It defines the allocation of rights and duties and determines how
information flows. - CORRECT ANSWER Organizational Structure"
"_______________ is the process of actually building an organization. - CORRECT ANSWER
Organization design" "The five main elements of organizational design are division of labor, __________, span of
control, delegation of authority, and coordinating mechanisms. - CORRECT ANSWER
Departmentalization" "The five main elements of organizational design are ____________, departmentalization, span
of control, delegation of authority, and coordinating mechanisms. - CORRECT ANSWER
Division of Labor"
"When jobs that are relatively homogenous are grouped into silos it is called __________. -
CORRECT ANSWER Functional Departmentalization"
"One of the ways to coordinate an organization's members so that low-level employees act in a way that supports the strategic goals of upper management is ________________. This is when
stringent rules are in place as well as standardized procedures. - CORRECT ANSWER
Standardization of work"
"One of the advantages of a bureaucracy is ____________. A highly specialized division of labor coupled with high coordination among employees and departments leads to a very resourceful
method. - CORRECT ANSWER Technical Efficiency"
"Understanding the facts of the message and restating a paraphrased form back to the original
speaker to clarify meaning and establish that the listener is indeed listening. - CORRECT
ANSWER Expressed level of empathy"
"The listener actually picks up the emotional cues and tries to understand what the speaker may
have insinuated or chosen not to say. - CORRECT ANSWER Implied level of empathy"
“Prejudice - CORRECT ANSWER having preconceived unreasonable attitudes regarding
members of a certain demographic, population, or group (race, gender, age, etc.)—sets the stage for diversity bias" "When prejudice becomes active, it turns into _________, a time when members of a group are
given unfair treatment in the organization. - CORRECT ANSWER discrimination"
"An unseen barrier that stops minority groups and women from attaining high positions in
organizations, despite adequate experience and qualifications, is: - CORRECT ANSWER glass
ceiling effect" "This refers to a field of study that analyzes the way goods and services are rendered and
attempts to improve the process: - CORRECT ANSWER Operations management"
"Frederick W. Taylor believed that if employees performed their tasks in the 'best' way, after analyzing the activities and creating an optimal standard operating procedure, productivity would
be increased. This classical approach to management is called: - CORRECT ANSWER Scientific
Management"
"When the mind is interpreting and organizing sensations, this is known as: - CORRECT
ANSWER perception"
"A manager notes that one of his employees is always on time. His perception of this employee's
timeliness leads him to believe that this worker is also very smart. This is known as: - CORRECT
ANSWER The Halo Effect"
"A performance review that includes evaluations from superiors, subordinates, and peers rather
than just the immediate supervisor is known as the: - CORRECT ANSWER 360-degree
appraisal" "Subordinate reviews are useful because they offer information that may not be readily
observable from the higher management levels. This type of appraisal is known as the: -
CORRECT ANSWER Upward Appraisal."
"This is a company-wide incentive program where financial incentive is tied to level of
productivity of employees. - CORRECT ANSWER Gainsharing"
