KNOWLEDGE MANAGEMENT IN KNOWLEDGE MANAGEMENT, Slides of Management Theory

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MMFA13 – HUMAN RESOURCE

KNOWLEDGE

MANAGEMENT

RATRI WAHYUNINGTYAS S2 MANAJEMEN – FAKULTAS EKONOMI DAN BISNIS

LEARNING OBJECTIVES

1. Mampu menjelaskan dan memahami

elemen dari manajemen pengetahuan

2. Mampu menjelaskan dan menganalisa

siklus manajemen pengetahuan

3. Mampu menjelaskan dan menganalisa

pendekatan dalam akuisisi pengetahuan di

organisasi

Why Knowledge?

Shifting of ages a. Industrial VS knowledge age b. More worker doing less/little work VS less worker doing more c. Homogeneous & cheap labor VS expertise & expensive people

KM is Multidisciplinary

Key element of Knowledge Management

1. Technology Pada dasarnya : Information Technology
2. Processes Tacit Knowledge Explicit Knowledge  Not teachable ----- Teachable  Not articulated ----- Articulated  Not observable in use ----- Observable in use  Complex ----- Simple  Undocumented ----- Documented

Knowledge Classification

Key element of Knowledge Management

4. Sharing Culture

Integrated KM Cycle

Three major stage in KM cycle a. Knowledge capture / creation b. Knowledge sharing / dissemination c. Knowledge acquisition / application

From Tacit to Explicit Knowledge

(Nonaka & Takeuchi Model)

NONAKA & TAKEUCHI

(Socialization)

a. Sharing knowledge thru social interaction b. Discussion, exchange of thought, mentoring c. Informal way (in a coffee shop, paking lot) d. Rarely capture or written formally (remain tacit) e. Easy & effective but limited way to create & share knowledge f. Example ; knowledge day, brainstorming activitiy

NONAKA & TAKEUCHI

(Combination)

a. Combine pieces of explicit knowlegde into new form  Trend analysis, executive summary, review, new database b. No new knowledge, just combining, complement, c. Concept are sorted & systematized d. Example : preparing lecture material

NONAKA & TAKEUCHI

(Internalization)

a. Diffusing & embedding newly acquired behaviour b. Learning by doing c. Convert or integrate shared or individual experiences into other individual mental model  Broaden, extend, reframe within their tacit base  Understand & learn from experiences, best practise d. People, then do the job differently e. Example : pool of customer complain & how to handling it

3 approaches to knowledge acquisition which have to use simultaneously:

a. Interview the expert:

b. Learning by being told

c. Learning by observation

TACIT CAPTURE in Individu/Group

Paraphrasing , restating of the perceived meaning of the speaker’s message using own words The goal is to check the accuracy with which the message was conveyed and understood Clarifying , lets the expert know that the message was not immediately understandable The goal is the expert clarify the original message so that the interviewer gets a better idea of the intended message

TACIT CAPTURE in Individu/Group

(Interviewing Experts)

4 techniques in structure interview  Summarizing, helps the interviewer compile discrete pieces of information and form a knowledge acquisition session into a meaningful whole  The goal is to confirm that the expert’s message was heard and understood correctly.  Reflecting feelings, mirrors back to the speaker the feelings that seem to have been communicated.  The goal is to clear the air of some emotional reaction or negative impact of the message